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Troubleshooting
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Summary of Contents for MEND Technology Wellness
- Page 1 MEND Wellness (IS02LCDs) User’s Manual Ver 1.7 2020.11.15...
- Page 2 Phone: 503-594-4045 Fax: 503-594-4046 © 2020 MEND Tech, LLC. All rights reserved. MEND Technology and the logo are the trademarks of MEND Tech, LLC. Trademarks or registered trademarks are the property of their respective holders. Software and specifications are subject to change without notice.
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Page 3: Table Of Contents
Introduction ........................5 Safety Precautions ......................5 Indications ........................5 Contraindications, Warning, Precautions, and Adverse Effects ......6 Warranty and Service ....................7 MEND Wellness Device and Accessories ..............8 Top Panel and Keypad .....................8 Rear Panel ........................9 USB Port ........................9 Microcurrent Output Ports ................... 10 Accessories ...................... - Page 4 To turn ON/OFF key beeping ................19 To turn ON/OFF protocol end beeping ............. 19 To change the OUTPUT Drive ................19 About ......................... 19 To go to About....................19 Version ......................19 Battery Status ....................19 Low Battery Indication ..................20 Disclaimer ......................
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Page 5: Introduction
(IS02LCDs) device. The MEND Wellness is the most advanced two channel programmable transcutaneous electrical nerve stimulator or "TENS" device currently available. MEND Technology is a leading innovator and distributor of state-of-the-art medical devices. The MEND Wellness is a high-end precision medical device used for the relief of pain. -
Page 6: Indications
WARNINGS The electrodes or gloves of the MEND Wellness can't be placed over the carotid sinus (upper side of neck) region. The electrodes/gloves of MEND Wellness can't be placed over regions through which current will flow transcerebrally (through the head). -
Page 7: Warranty And Service
Lead wires have a limited warranty of 3 months. To replace products or obtain service, first call your doctor or MEND Technology. If necessary, send the entire unit with the carrying case and accessories, insured, postage prepaid, and well packaged, along with the Return Merchandise Authorization number obtained from MEND Technology. -
Page 8: Mend Wellness Device And Accessories
MEND Wellness Device and Accessories Top Panel and Keypad Figure 1 Top Panel Display Area: Menu selection, protocol information, running information and status, etc. are displayed on LCD screen. Channel Status: LED CH1 and CH2 indicate if the output current can reach their peak current value in the protocol for channel 1 and channel2, respectively. -
Page 9: Rear Panel
USB Port The micro USB port is for communication with the computer only, not to supply power to the MEND Wellness device. The MEND Wellness only operates with battery power supply. Equipment that is connected to the Micro USB port interfaces must be certified according to the respective EN/IEC/UL standards. -
Page 10: Microcurrent Output Ports
Microcurrent Output Ports Wire Connectors. If you Connection Output Jacks Plugs have alternate colored leads, ensure you know which output is each polarity. CH2+ Combined Channel Output Jacks Positive Jack (+) Ring CH1+ Yellow CH2- Blue Negative Jack(-) Ring CH1- Green Table 1 Color Mapping of Output Ports to Wire Connectors... -
Page 11: Operations
Insert batteries here Connect Wires to the MEND Wellness device Insert the plugs into the jacks on the rear panel of the MEND Wellness device. Match the color of the plug with the color on the rear panel. -
Page 12: Connect Wires To Gloves, Strips Or Electrodes
It is recommended to leave the wires and buttons connected to the gloves and leave the plugs inserted in the MEND Wellness after use. If you want to unbutton the electrode wires from the gloves, hold the button base on the gloves instead of holding the fiber part of the gloves to avoid damage to the gloves. -
Page 13: Protocols Button - All, Recent, History And Batch Protocols
Select a Protocol There are a number of stored therapy protocols in the MEND Wellness IS02LCDs. Please follow your health care practitioner’s instruction regarding the protocols to be used for your pain complaints. -
Page 14: To Quickly Jump To A Protocol
To quickly jump to a protocol number: When the “All Protocols” screen is displayed, press the SET key and look to the top right corner of the display. The edit cursor will flash on either the ones or tens digit of the protocol number. Use the UP and DOWN keys to change the value. -
Page 15: Pause The Therapy Protocol / Skip A Frequency Pair
30 seconds. Turn power off Depending on which screen you are on, continue to press the STOP/OFF key to turn off the MEND Wellness . The unit will power off automatically if the unit is not in use for 60 seconds. -
Page 16: Advanced Operations And Display Information
(Pair 1 of 10). During the running of the protocol, the MEND Wellness uses two LED lights to indicate the output connection. If the channel status LED CH1 or CH2 turns on or flashes, check that your leads are inserted firmly into the jacks and your pins are plugged into the conductive material. -
Page 17: Make Run Time Changes
Make Run Time Changes To change output current intensity μA: Press the ‘+’ key to increase the current intensity value or press the ‘-‘ key to decrease the current intensity value. Or press the Number SET key and use the arrow keys to change the value. -
Page 18: Select From Other Protocols
Select from other protocols: Press Protocols key to rotate between All Protocols, Recent Protocols and History Protocols. Use UP/DOWN arrows to select a protocol. See Select a Protocol on page 17. Assign a protocol to the slot: press START key to assign the protocol to the slot. -
Page 19: Settings - Main Menu
Settings – MAIN MENU To change Settings: press the BACK arrow key to go to Main Menu and use the UP/DOWN arrows to select Settings, then press the RIGHT arrow to enter into the Settings screen. To turn ON/OFF Key beeping: press the Number SET key until the edit cursor has moved to the ON/OFF of key beeping, use UP/DOWN to change the value. -
Page 20: Low Battery Indication
Low Battery Indication “Low Battery” will be indicated either in the startup screen or protocol running screen. You can continue to use the device but it may shut down unexpectedly at any time. It is recommended that you change the batteries when you see the Low Battery message. One startup screen On protocol running screen Disclaimer: shows the disclaimer for the device. -
Page 21: Sanitizing
Internal failure. Change with new batteries and try No LCD display and 3 short again. If problem persists, contact MEND beeping sound Technology for services. LCD displays “Low Battery” Change to new batteries. The contact from MEND Wellness to the skin CH1/CH2 LEDs flashing when... -
Page 22: Technical Manual
Write down or take a photo of the screen. Turn the unit off and try again. If the problem persists, contact support@mendtechnology.com for servicing. If a problem is not resolved, please check MEND Technology website FAQ page for additional troubleshooting and service information. Technical Manual Technical Specifications... - Page 23 Output Channel Dependency: Fully independent, or correlative with programmable phase between two channels for the modulation envelopes. Either one can e turned off by programming. Output Connector: 2x 2.35mm jacks for combined ports Timer Timer: Up to 18 hours for each frequency pair Timer Accuracy: +/- 0.2% Protocols...
- Page 24 MEND Technology 10117 SE Sunnyside Rd, Suite F40 Clackamas, OR 97015 (Toll-free) 855.445.3971 (Direct) 503.594.4045 (Fax) 503.594.4046 www.mendtechnology.com support@mendtechnology.com © Copyright 2020 MEND Tech, LLC. All rights reserved...
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