Operations And Testing; Troubleshooting - Rath SmartView Visual Installation & Operation Manual

2. 12v or 24v Power Field Wiring
a. Run an Ethernet cable from the Controller Board in the elevator to a routed PoE+ network switch.
Note: DO NOT USE A POE SWITCH.
b. Connect 12v or 24v backed up power from the elevator to the power input terminal (J4).
3. PoE Wiring (No Extenders)
a. Run a CAT5E cable from the Controller Board in the elevator to a routed POE+ network switch.
b. Ensure the POE+ Switch has a power source with battery backup.

Operations and Testing

Compatible Internet Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari
Note: A laptop or computer with a network connection is required for testing.
1. Plug the provided flash drive into your laptop or computer.
2. Open the SmartView link located on the flash drive.
Note: If you have lost the provided flash drive, contact RATH
3. Enter one of the IDs associated with your job.
Note: A new tab will open automatically.
4. In the new tab you will see the camera feed from the ID.
5. Send a message to the Display by typing into the dialog box and press Enter.
Note: YES and NO responses will be shown adjacent to the dialog box.
6. To test other IDs, close the tab or navigate back to the Rescue Services tab and enter the remaining IDs.

Troubleshooting

Problem
The Display is blank:
The Software says device is offline:
Device is not connecting:
The software says invalid SmartView ID:
Finding device's IP address:
Flickering lights on Ethernet port:
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Possible Cause & Solutions
• The display will only power when the system is accessed via the
SmartView Software. Follow the steps in the Operations and
Testing section to verify.
• Verify the SmartView is on a network with a router capable of
handing out DHCP.
• Verify the Controller has a routed internet connection and a
minimum of 5MB/S.
• Verify the Ethernet port on the Controller has an amber light and
flashing green light.
• If necessary, connect a laptop to the Ethernet cable to verify.
• In some cases, a firewall will block the SmartView device.
• Contact RATH for the MAC address of your device.
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• Allow the device through your firewall.
• Verify that the ID number was entered correctly into the software.
• Hold the Yes and No buttons simultaneously for 7 seconds.
• The display will show the devices IP address and server connection.
• Check the power on the POE+ connection
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