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Problem
The appliance does not
drain the water.
The spin phase does not
operate or the washing
cycle lasts longer than
usual.
There is water on the
floor.
You cannot open the ap-
pliance door.
The message "Failed to
connect to your WiFi"
appears on the screen.
Possible solution
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to "Care and cleaning".
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without
drain phase.
• Set the drain programme if you set an option which ends
with water in the tub.
• Set the spin programme.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance prob-
lems.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Make sure that a washing programme that ends with water
in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre. If you need to open
the door, please read carefully "Emergency door opening".
• Make sure that the Remote Start Mode is not activated. De-
activate it.
• Check the wireless signal.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are further
problems with the wireless network.
ENGLISH
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