Siemens SIPIX MO/SD ZN Operating Manual page 54

Table of contents
6.3.2 Overview of steps
Communication via the CWP takes place in the following steps:
1 -
2 -
3 Establish a remote connection to the
tablet
4
Start desktop sharing
6.3.3 Arranging a Service Call with Siemens Remote Services
In order to communicate with a Siemens expert during a service call, you must
make an appointment with Siemens Remote Services. You have the following
options for this:
•
By phone at +49 (0)911 895 7 222. Tell the service representative the serial
number on the back of the SIPIX Service Tool:
•
Online via Support Request
SIPIX MO/SD ZN
Entry-ID: 109792654, 04/2021
Expert (Siemens)
–
Field Service Engineer (Tablet)
–
Order/arrange a Remote Service
Agreement and a Remote Service
Ticket.
–
Remote Service Ticket via a Support
Request and make an appointment
(see Section 6.3.3).
Prepare SIPIX SD ZN:
–
Start the SIPIX SD ZN
–
Establish a wireless connection
–
Start video/audio conference via
SIPIX RC
Start audio/video conference
Accept desktop sharing
54