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Other settings : Security & location
•
When you go to Settings > Security & location > Fingerprint
•
When the sensor can't read the fingerprint
Fix a problem
Problem: sometimes the sensor can't read my fingerprints.
Each finger has a unique print. If you've added only one fingerprint, add more for other fingers you want to use with
the sensor.
The sensor may have trouble reading fingerprints if your finger is:
•
wet
•
oily
•
dirty
•
Injured
If a registered fingerprint isn't working as expected,
fingerprints for your other fingers and use them until healed.
Problem: Fingerprint the option disappeared from the Security & location menu.
After each troubleshooting step, check to see if your issue is fixed.
1.
Turn your phone off and then on again.
2.
Check if a
software update
3.
Check for app updates.
Open
the Play Store app and touch
4.
Use
safe mode
to see if apps you installed are causing the issue and uninstall as needed.
If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can
cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters and RAM cleaners.
5.
Reset
the phone.
Use location services
About location information
You can let your phone use GPS, Wi-Fi networks and mobile networks to estimate your location. Apps that have
your permission can use this information to deliver location-based services, such as the ability to check in, view
commute traffic, find nearby restaurants or tag your photos with the location where you took them.
Turn location on or off
To control what location information your phone can use:
1.
Go to
Settings
> Security & location > Location.
2.
Turn it on or off to give or remove permission to use your location information. When it's off, your phone can't
find your precise location or share it with any apps. However, turning this off disables many useful features and
apps.
remove
is available for your phone.
> My apps & games.
and re-add the fingerprint. If your finger is injured, add
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