Troubleshooting; Frequently Asked Questions - PetSpy XPro User Manual

TROUBLESHOOTING

My e-collar does not respond to any command, what should i do?
•Make sure that both the Remote Transmitter and Receiver Collar are fully
charged and turned on. The green LED on the receiver should be flashing
every 4-5 seconds.
•Follow the steps from " Synchronizing Remote Transmitter with Receiver
Collar" paragraph to pair remote transmitter with the collar.
•Watch our video guides for more information at www.petspy.com
•Contact us at support@petspy.com if the above steps don't help.
REGULAR MAINTENANCE AND STORAGE
•When not used, PetSpy Dog Training System must be kept in a dry place just
like any other electronic devices.
•To prevent batteries from damage, charge both the Transmitter and Receiver
regularly even when it's not used. Make sure you do not charge it for longer
than 3 hours.
•Clean the receiver and contact points weekly. Make sure that contact points
are tightly attached to the collar.
•Check your dog's neck for irritation daily.

FREQUENTLY ASKED QUESTIONS

1. Is the Receiver Collar waterproof?
Yes, the Receiver Collar is fully waterproof. Nevertheless, we do not advise it
for long swimming sessions. It's fine if your dog jumps into water and comes
out. Heavy rain is also not a problem.
2. Is the Remote Transmitter waterproof?
No, the Remote Transmitter must be kept away from water.
3. Once my dog is trained, do I have to continue using the collar?
You might have to reinforce training with the collar from time to time.
4. How long can I continuously deliver Vibration or Shock to my dog?
The max amount of time you can deliver the Vibration or Shock to you dog
continuously is 10 seconds. The remote transmitter will time out and the Vi-
bration/Shock button must be released and pressed again.
CAUTION: While it is fine to use the Vibration for up to 10 seconds, it is
highly recommended to limit the continuous Shock delivery to no more than 3
seconds (the smaller the dog the shorter it should be).
5. What should I do if my dog's neck becomes red and irritated?
Stop using the collar immediately for at least 48 hours. If the condition persists
beyond 48 hour please consult your veterinarian.