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GILBARCO VEEDER-ROOT Applause Media System Installation, Service, And Parts Manual

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Applause
Media System
™
Installation, Service, and Parts
Manual
MDE-4699L

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Summary of Contents for GILBARCO VEEDER-ROOT Applause Media System

  • Page 1 Applause Media System ™ Installation, Service, and Parts Manual MDE-4699L...
  • Page 2 Computer Programs and Documentation All Gilbarco Inc. and/or Veeder-Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall remain the property of, Gilbarco Inc. and/or Veeder-Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure, modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc.

  • Page 3: Table Of Contents

    (PA03580003X)]..........5-16 Applause Media System Related Problems ......5-19 MDE-4699L Applause™...
  • Page 4 Table of Contents Applause Media System Site Server and Control Center CRIND Type Settings ......5-20 Required Equipment ..........5-20 Potential Issues.
  • Page 5 Table of Contents Appendix F – Installing and Configuring Secondary NIC in Applause Media  System Site Server Overview ................F-1 Additional Information .
  • Page 6 Table of Contents This page is intentionally left blank. Page iv MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 7: Introduction

    Note: For complete auto-registration instructions, refer to “Installation” page 3-1 “Start-up” page 4-1. IMPORTANT INFORMATION For options to connect Applause Media System to the dispensers, refer to “Connection to Dispensers” in the “Related Documents” section on page 1-3. Applause Site Server programming information (i.e., hostname, location ID, etc.) can be found on the Gilbarco extranet at http://www.gilbarco.com/interactive/login.cfm.

  • Page 8: Purpose

    Note: The Applause Media System software can be installed on the Gilbarco Site Server hardware platform. The term “Gilbarco Site Server” is used throughout this manual and refers to the hardware. The term “Applause Media System” is used to refer to the software component.

  • Page 9: Required Tools And Equipment

    Required Tools and Equipment Introduction Required Tools and Equipment The following tools are required for the installation and service of the Applause Media System: • Laptop loaded with the latest software for CRIND and dispensers (for software ® downloading procedures, refer to MDE-3921 Laptop Tool User Reference Guide). •...

  • Page 10: Abbreviations And Acronyms

    MDE-4769 Personality Screen Change for Color Screen Update and/or Upload • Encore and Eclipse Instructions • Applause Media System MDE-5093 Encore 700 S Applause Media System Upgrade Kit (M12156K001) • Encore and Eclipse Installation Instructions • Encore and Eclipse Installers...
  • Page 11 Abbreviations and Acronyms Introduction Term Description GOLD Gilbarco Online Documentation Integrated Drive Electronics Internet Explorer ® IEEE Institute of Electrical and Electronics Engineers Internet Protocol Interrupt Request J-box Junction Box Local Area Network Light Emitting Diode Learning Management System Long Range Ethernet or Long Reach Ethernet National Electrical Code ®...

  • Page 12: System Overview

    System Overview System Overview This section contains information on system operation, descriptions, and functions of major components. The Gilbarco Site Server hosts the Applause Media System and consists of or is associated with the following: • Gilbarco Site Server • Transmission Control Protocol (TCP) connection to dispensers [Category 5 (CAT-5),...

  • Page 13: Lan Routers

    IMPORTANT INFORMATION The dial-up connection is optional and limits the customers to a few static advertisements and coupon offers. When using the Applause Media System, a broadband connection is strongly recommended for audio and video functionality. MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...
  • Page 14 Introduction Specifications This page is intentionally left blank. Page 1-8 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 15: Important Safety Information

    Important Safety Information 2 – Important Safety Information Notes: 1) Save this Important Safety Information section Read the Manual in a readily accessible location. Read, understand and follow this manual and any other labels 2) Although DEF is non-flammable, Diesel is or related materials supplied with this equipment.
  • Page 16 Important Safety Information No Open Fire In an Emergency Inform Emergency Personnel Compile the following information and inform emergency Open flames from matches, lighters, welding torches or personnel: other sources can ignite fuels and their vapors. • Location of accident (for example, address, front/back of No Sparks - No Smoking building, and so on) •...
  • Page 17 Important Safety Information Hazards and Actions WARNING Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a serious hazard. Fire or explosion may result, causing serious injury or death. Follow established emergency procedures. DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly. The following actions are recommended regarding these hazards: Collision of a Vehicle with Unit Fire at Island...
  • Page 18 Important Safety Information This page is intentionally left blank. Page 2-4 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 19: Installation

    You need the site server serial number and Learning Management System (LMS) ID number to register the server. IMPORTANT INFORMATION For the Applause Media System installation and startup process, you must fill the Applause Media System installation checklist provided in “Appendix A - Applause Media System Installation Checklist”...
  • Page 20 The dispenser units must be equipped with the latest version of pump node software to allow Applause Media System to function. The CRIND devices must be equipped with CRIND Control Node (CCN) software (V03.0.20 or later for Encore 500).
  • Page 21 Ethernet wiring must be installed in accordance with the ANSI/TIA/EIA 568 B Standards and Amendments. The two wiring options for the Applause Media System are as follows: • CAT-5 Ethernet run must be under 280 feet and in non-AC conduit.
  • Page 22 Installation Before You Begin This page is intentionally left blank. Page 3-4 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 23: Start-Up

    Start-up Preparation Start-up 4 – Start-up Start-up Preparation Before going to the site, ensure the following: • The latest versions of pump and CRIND software are present on your laptop. Update the software, if required. • V5.5 or later Internet Explorer (IE) browser installed on your laptop. Communicate with the site and obtain information about the site’s communication scheme and IP settings.

  • Page 24: Installing Software In Gilbarco Site Server

    Start-up Before Start-up Installing Software in Gilbarco Site Server IMPORTANT INFORMATION Install the site server software and refer to “Configuring Laptop for Communication and Programming Site Server” page 4-3 to program the LRE switch before going to the site, if possible. This reduces the time required to spend on the phone at the site. The site server software is distributed as a CD-ROM ISO image.

  • Page 25: Configuring Laptop For Communication And Programming Site Server

    Before Start-up Start-up Installing Site Server Software from CD-ROM To install the site server software from a CD-ROM, proceed as follows: Ensure that the Gilbarco Site Server is powered up. Insert the CD-ROM containing the software in the site server’s CD-ROM drive, and press RESET.

  • Page 26: Configuring Applause Media System

    Figure 4-1: Setup Screen Configuring Applause Media System This section provides information on how to configure the Applause Media System. To configure the Applause Media System, proceed as follows: After you connect to the Gilbarco Site Server IP address, click Click Here to Begin Setup in the Setup screen.
  • Page 27 Configuring Applause Media System Start-up Enter the Date, Time, and Time Zone on the screen and click Set. “The date and time have been set!” screen appears. Figure 4-3: Date and Time Set Screen Click Continue. The Dispenser CRIND Type Settings screen appears.
  • Page 28 Start-up Configuring Applause Media System Select the dispenser CRIND type(s) at this site and then click Continue.  Notes: 1) The Control Center Settings information can be found at Gilbarco extranet at http://www.gilbarco.com/ interactive/login.cfm. The Port Number must always be set to 80.
  • Page 29 Configuring Applause Media System Start-up Fill the Control Center Settings fields using location-specific information and click Continue. The Network Settings screen appears (see Figure 4-8 page 4-8). To configure the site server, proceed as follows: Go to http://www.gilbarco.com/interactive/login.cfm. Enter the User ID and Password provided by your employer’s gatekeeper.
  • Page 30 Start-up Configuring Applause Media System Locate your site and select View Details (see Figure 4-6 page 4-7). The Site Server Configuration Information screen appears. Notes: 1) Use this tool at any time to access the site’s network details for troubleshooting or for service calls.
  • Page 31 Configuring Applause Media System Start-up Notes: 1) To configure the router, refer to “Appendix D - Broadband Router and Network Configuration” page D-1.  2) These settings may be different depending on Control Center connectivity [Virtual Private Network (VPN)/WAN/LAN]. 3) It is necessary for the technician to coordinate with the site’s IT personnel to set up non-Gilbarco IP addresses.
  • Page 32 Start-up Configuring Applause Media System Click Continue. You will be prompted to log in with the new password. The Confirm Settings screen appears. IMPORTANT INFORMATION Login information is not retained in the Control Center. The username and password are provided to the site and should be noted for future service. If the username and password are lost, the only remedy is to reimage the server.
  • Page 33 Figure 4-12: Restarting Server Screen Click Restart Server. The Restart Server screen appears. Figure 4-13: Applause Media System Site Server Screen MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017 Page 4-11...

  • Page 34: Locating Serial Number On The Pa03580004 Applause Media System

    Media System Site Server, are the date code. If the entire number is entered while starting an Applause Media System Site Server, the commissioning may be delayed, resulting in delayed warranty coverage. If that happens, the Site Server interface will display the message “Registration Pending –...

  • Page 35: Registering Applause Media System

    Control Center, and must be connected to an active Internet connection for auto-registration. To register the Applause Media System, proceed as follows: Enter the site server serial number in both serial number fields. The serial number can be found on a sticker on the server hardware.

  • Page 36: Verifying Connectivity From Site Server To Each Crind Device

    At the CRIND device, swipe the CRIND Diagnostic Card (Q12534-170). Press 1 for the Main Menu. Press 7 for Applause Media System. Press 3 for Troubleshoot SM Connectivity. Press ENTER to continue. The screen will display the message, “Test in Progress”.

  • Page 37: Adjusting Volume Level

    Registering Applause Media System Start-up Adjusting Volume Level To adjust the volume level, proceed as follows: At the CRIND device, swipe the CRIND diagnostic card. Figure 4-17: Swiping CRIND Diagnostic Card Press 1 for the Main Menu. Press 2 for Device Config.
  • Page 38 Start-up Registering Applause Media System This page is intentionally left blank. Page 4-16 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 39: Service

    Service 5 – Service Only Encore and Applause Media System-certified ASCs must service the units. If unauthorized service personnel repair or service these units, it may void warranty. Encore dispensers with a color display contain a web-based interface for configuring the background screen on the display.

  • Page 40: Troubleshooting

    Service Troubleshooting Troubleshooting Troubleshooting Communication Problems Following connectivity problems occur if the link between the devices is not established: • Between laptop and Gilbarco Site Server (system). • Between the Gilbarco Site Server to the Control Center. • From Gilbarco Site Server to the CRIND devices. •...

  • Page 41: Cannot Connect To Server When Directly Connected To Laptop

    Troubleshooting Service Select Properties. Select Internet Protocol TCP/IP. Click Properties. At this point, program the address scheme that is currently at the dispenser that you want to change. Refer to the preceding example and proceed as follows: Program the IP address 10.128.46.240. Leave the subnet mask at 255.255.255.0 and then select OK >...

  • Page 42: Site Server Cannot Connect And Receive Content For Gilbarco Control Center

    Service Troubleshooting Site Server Cannot Connect and Receive Content for Gilbarco Control Center To check that connection is set up to the site server, proceed as follows: • Check connections. • Check programming. • Ensure that the Control Center host name, location ID, and so on, are programmed correctly.
  • Page 43 Troubleshooting Service During the boot up process, press Delete on the keyboard to enter the BIOS setup screen. A blue Phoenix - AwardBIOS Complementary Metal-oxide-semiconductor (CMOS) Setup Utility screen appears. Figure 5-1: Phoenix - AwardBIOS CMOS Setup Utility Screen Use the arrow keys to navigate the menus. Use Page Up/Page Down to select values. In the right column, select Load Optimized Defaults and press Enter.
  • Page 44 Service Troubleshooting In the left column, select Standard CMOS Features and press Enter. Figure 5-3: Selecting Standard CMOS Features The Standard CMOS Features screen appears. Figure 5-4: Standard CMOS Features Screen Step Steps page 5-7 Step Set the Date and Time by using the Page Up/Page Down keys to change values. Ensure that there is a value for the “IDE Channel 0 Master”...
  • Page 45 Troubleshooting Service Select IDE Channel 0 Master and press Enter. The Integrated Drive Electronics (IDE) Channel 0 Master screen appears. Figure 5-5: IDE Channel 0 Master Screen Step Step Set the “Access Mode” field to LBA. Select IDE HDD Auto-Detection and press Enter. Press Esc to return to the Standard CMOS Features screen.
  • Page 46 Service Troubleshooting Press Esc repeatedly until the Phoenix - AwardBIOS CMOS Setup Utility screen appears. In the left column, select Advanced BIOS Features and press Enter. Figure 5-7: Selecting Advanced BIOS Features On the Advanced BIOS Features screen, set the First Boot Device field to CDROM. Figure 5-8: Setting First Boot Device and Second Boot Device Step Step...
  • Page 47 Troubleshooting Service In the left column, select Advanced Chipset Features and press Enter. The Advanced Chipset Features screen appears. Figure 5-9: Phoenix - AwardBIOS CMOS Setup Utility Screen Step Select AGP & P2P Bridge Control and press Enter. Figure 5-10: Advanced Chipset Features Screen Step Set the Visual Graphics Array (VGA) Share Memory Size field to 16 M or the smallest value that is not “Disabled”.
  • Page 48 Service Troubleshooting In the left column, select Power Management Setup and press Enter. Figure 5-11: Selecting Power Management Setup On the Power Management Setup screen, set the Soft-Off by PWRBTN field to Delay 4 Sec. Figure 5-12: Setting Soft-Off by PWRBTN Step Step Set the Power fail resume field to On.

  • Page 49: Configuring Bios On Gilbarco Site Server [Black Server (Pa03580002)]

    Troubleshooting Service Turn off the server by holding the POWER button on the front of the server for a period of  four seconds. Following table provides an overview of the BIOS settings for Gilbarco Site Server (Silver Server): Item Setting Standard CMOS Features Time and Date...
  • Page 50 Service Troubleshooting During the boot up process, press Delete to enter the BIOS Setup screen. A blue  Phoenix - Award WorkstationBIOS CMOS Setup Utility screen appears. Figure 5-13: Phoenix - Award WorkstationBIOS CMOS Setup Utility Screen In the right column, select Load Optimized Defaults and press Enter. Press Y > Enter in response to the confirmation prompt.
  • Page 51 Troubleshooting Service In the left column, select Power Management Setup and press Enter. Figure 5-15: Selecting Power Management Setup Set the PWRON After PWR-Fail field to On. Figure 5-16: Setting PWRON After PWR-Fail Press Esc to return to the CMOS Setup Utility screen. MDE-4699L Applause™...
  • Page 52 Service Troubleshooting In the left column, select Save & Exit Setup and press Enter. Figure 5-17: Selecting Save and Exit Setup Press Y > Enter in response to the confirmation prompt. Figure 5-18: Save to CMOS and Exit Page 5-14 MDE-4699L Applause™...
  • Page 53 Troubleshooting Service Following table provides an overview of the BIOS settings for Gilbarco Site Server [Black Server (PA03580002)]: Item Setting Standard CMOS Features Date & Time Local date and time IDE Channel 0 Master Any value other than “None” (None indicates a disk failure) IDE Channel 2 Master Any value other than “None”...

  • Page 54: Configuring Bios On Gilbarco Site Server

    Service Troubleshooting Configuring BIOS on Gilbarco Site Server [Black Minitower and 1U Chassis (PA03580003X)] CAUTION The BIOS on the Gilbarco Site Server is factory-set. Use this configuration procedure only if the BIOS is lost or corrupted. Note: The power supply to the Gilbarco Site Server must be maintained in the event of a power failure.
  • Page 55 Troubleshooting Service Item Setting Status Trusted Computing Trusted Computing Group (TCG)/ Trusted Platform Module (TPM) Support HD Advanced Chipset Features Memory Hole Disabled Memory Rmap Feature Enabled Internal Graphics Mode Select Enabled, 8 MB Dynamic Video Memory Technology DVMT Mode (DVMT) Mode Select DVMT/FIXED Memory 256 M...
  • Page 56 Service Troubleshooting Item Setting Status Gbe Wake Power Via GPIO Disabled Resume by PCI Device (PME#) Enabled Resume by RTC Alarm Disabled PnP/PCI Configurations Clear ESCD PEG/PCI Initiate Graphic Adapter PCI Latency Timer Auto PCI Slot 1 Auto PCI Slot 2 IRQ Slot2 Auto IRQ Resource Setup...

  • Page 57: Applause Media System Related Problems

    Troubleshooting Service Applause Media System Related Problems Following table lists several Applause Media System-related problems with suggested solutions: Symptom Probable Cause Suggested Solutions Cannot connect to The Gilbarco Site Server has not Wait for the server to power-up and successfully boot. Then, from your Gilbarco Site Server’s...

  • Page 58: Applause Media System Site Server And Control Center Crind Type Settings

    Remedy If either of the above mentioned symptoms is present at the site, verify that the proper CRIND type is configured in both the Applause Media System Site Server and Control Center via the Gilbarco Extranet. If the Applause customer is not a self-administering customer (such as customers on the outcastxml.applause.gilbarco.com Control Center), they cannot change the CRIND type on...
  • Page 59 Applause Media System Site Server and Control Center CRIND Type Settings Service To reconfigure the Applause Media System Site Server, proceed as follows: Verifying the CRIND type on the Extranet To verify the CRIND type on the Extranet, proceed as follows: Log on to the Gilbarco Extranet and click Applause Sites.
  • Page 60 Applause Media System Site Server and Control Center CRIND Type Settings Verifying the CRIND Type in the Applause Media System Site Server To verify the CRIND type on the Applause Media System Site Server, proceed as follows: Log into the Applause Media System Site Server and click Setup and Configuration.
  • Page 61 Applause Media System Site Server and Control Center CRIND Type Settings Service Select the check box for any Applause enabled CRIND type on site and click Continue. Figure 5-25: Dispenser CRIND Type Settings Note: For the newly released FlexPay IV 10.4” screen, select “Gilbarco FlexPay IV 10.4”...
  • Page 62 CRINDs to download the updated content from the Applause Media System Site Server. Full content display may take longer depending on the internet connection speed and bandwidth of the server to the CRIND connection.

  • Page 63: Finding Applause Media System Site Server Mac Address

    Service Finding Applause Media System Site Server MAC Address To find the MAC Address of Applause Media System Site Server, proceed as follows: Log into the Applause Media System Site Server, select Diagnostics from the drop-down menu and click Go.
  • Page 64 Service Finding Applause Media System Site Server MAC Address Select /var/log/dmesg from the drop-down and click View. Figure 5-32: Selecting Log Files Search for “eth0” for Port 2 (primary) or “eth1” for port 1 (secondary) using Ctrl+F. Figure 5-33: Selecting Log Files Page 5-26 MDE-4699L Applause™...

  • Page 65: Parts

    Inside Equipment Parts 6 – Parts Inside Equipment Gilbarco Site Server and Software Description Part Number Quantity Gilbarco Site Server PA03580001 (Silver) PA03580002 (Black) PA03580003 (Black Minitower) PA03580003A (1U Chassis) Gilbarco Site Server Software V30.2.10 or later KS333 J-box Description Model Number Part Number Quantity...

  • Page 66: Forecourt Equipment

    Forecourt Equipment Forecourt Equipment New Installation The equipment to support the Applause Media System in a new installation is installed in the factory. For location and connection information, refer to MDE-3985 Encore Installation Manual. Installing Applause Media System in Existing Forecourt Equipment When the Applause Media System is installed in an existing environment, the dispensers must be upgraded to become Applause Media System-ready.

  • Page 67: Appendix A - Applause Media System Installation Checklist

    Check if Item Procedure Note: The Applause Media System web training course must be completed before performing a site installation and start-up. You must be Applause Media System-certified to perform service and receive assistance from TAC. Activities Before Going to Site Perform an inventory of all equipment and ensure all equipment is accounted for before going to site.
  • Page 68 Applause Media System Installation Checklist This page is intentionally left blank. Page A-2 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 69: Appendix B - Setup Information Sheet

    Applause Media System Netmask A common value would be “255.255.255.0”. CRIND programming Local Applause Media System IP This value must be obtained from “Site Network Contact” Applause Media System IP Address (if the site is not on the default IP scheme).

  • Page 70: Site Is Vpn Network

    Network Port Access Through VPN Incoming Item/Name Information Where Used Value Applause Media System IP Ports Used by TAC Gilbarco 443, 22 LRE Ports Used by TAC Gilbarco Outbound Traffic Ports from Site to Gilbarco Item/Name...

  • Page 71: Additional Network Information For Internet Based Connection

    Additional Network Information for Internet Based Connection Setup Information Sheet Additional Network Information for Internet Based Connection Item/Name Destination Applause Server Information Static LAN IP Subnet Mask Local Gateway IP Primary DNS Secondary DNS Network Ports and Protocols Used Ports - 80 or 443 [Secure Sockets Layer (SSL)], and 53 (DNS) Protocols - TCP only Note: This is outbound traffic only as the Gilbarco content server does not need to access the onsite unit.
  • Page 72 Setup Information Sheet Additional Network Information for Internet Based Connection This page is intentionally left blank. Page B-4 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 73: Appendix C - Configuring Site Server Ip Addresses For Applause Media System

    CLEAR on the customer keypad and then inserting a diagnostic card into the card reader within 30 seconds. To configure the Gilbarco Site Server IP addresses for the Applause Media System, proceed as follows: Note: Before beginning the configuration, you need to gain access to programming on the Gilbarco Site Server.
  • Page 74 Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) Figure C-2: Connecting Through LRE, BRCM, or Switch LRE, BRCM, or Switch (LRE Shown) Standard CAT-5 Cable Laptop Note: This laptop connection could also be plugged directly to a router.
  • Page 75 Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) You will be prompted to enter a username and password. Enter the username and password that have been configured for the Site Server. Figure C-3: Applause Media System MDE-4699L Applause™...
  • Page 76 Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) Click Setup and Configuration. The Setup screen appears. Figure C-4: Setup Screen Note: After you access the Setup screen, click View Settings and note all the settings to ensure that you have the required data, in case you need to revert to the original settings.

  • Page 77: (When Ip Addresses Are Changed

    Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) Click Network Settings. The Network Settings screen appears. Make the required changes under Ethernet Settings. Figure C-5: Site Server Note: The settings shown in this figure are the Gilbarco default IP address settings. The default value for Dispenser Download Bandwidth Limitation is 1 MB/s.

  • Page 78: Configuring Network For Gilbarco Dispenser Ip Addresses

    Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) Configuring Network for Gilbarco Dispenser IP Addresses Configuring Network for Gilbarco Dispenser IP Addresses IMPORTANT INFORMATION Perform a “Print System Health Report” command at the dispenser to retrieve the existing site’s IP addresses.

  • Page 79: Reset To Default Ips

    Configuring Site Server IP Addresses for Applause Configuring Network for Gilbarco Dispenser IP Addresses Media System (when IP Addresses Are Changed) Reset to Default IPs From the Network Config menu, press 1 > Enter. This option resets all the IP addresses to the default value.
  • Page 80 Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) Configuring Network for Gilbarco Dispenser IP Addresses Set CRIND Side A IP From the Set IP Addresses menu, press 1 > Enter. The CRIND Side A IP screen appears. Figure C-9: CRIND Side A IP CRIND Side A IP 000 .
  • Page 81 Configuring Site Server IP Addresses for Applause Configuring Network for Gilbarco Dispenser IP Addresses Media System (when IP Addresses Are Changed) Set Netmask Address From the Set IP Addresses menu, press 5 > Enter. The Netmask Address screen appears. Figure C-11: Netmask Address Netmask address 000 .

  • Page 82: Apply Network Settings

    Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) Configuring Network for Gilbarco Dispenser IP Addresses Apply Network Settings IMPORTANT INFORMATION To activate Network settings, the required network settings MUST be applied. From the Network Config menu, press 3 > Enter. The Apply Network Settings screen appears. Figure C-13: Apply Network Settings Apply Network Settings Network settings applied...

  • Page 83: Hide Network Settings

    Configuring Site Server IP Addresses for Applause Configuring Network for Gilbarco Dispenser IP Addresses Media System (when IP Addresses Are Changed) Hide Network Settings From the Network Config menu, press 5 > Enter. The Hide Network Settings screen appears before the Network settings are hidden. Figure C-15: Hide Network Settings Hide Network Settings WARNING: Network settings cannot be changed...

  • Page 84: Configuring Static Ip Address On Your Laptop

    Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed) Configuring Static IP Address on Your Laptop Configuring Static IP Address on Your Laptop If the current IP address at any device (site server and dispensers) does not match the IP scheme that needs to be used, follow the instructions to change the IP address on your laptop to the required IP address scheme.

  • Page 85: Appendix D - Broadband Router And Network Configuration

    Configuring Cisco® Router Broadband Router and Network Configuration Appendix D – Broadband Router and Network Configuration Configuring Cisco Router ® To configure the Cisco Router (Q13708-08B), proceed as follows: Ensure the router is powered up by verifying that the System LED is illuminated. Press and hold the Reset button for 30 seconds.

  • Page 86: Accessing Setup Page Of Q13708-08B Router

    Enter admin as the username, and admin as the password. Press Login to access the router. Note: This setup applies to sites utilizing the Applause Media System default IP scheme (10.5.48.XX). Variations to this setup may be provided by site IT personnel depending on customer requirements.

  • Page 87: Configuring Linksys Router

    Configuring Linksys® Router Broadband Router and Network Configuration Change the laptop static IP to 10.5.48.200 and the subnet mask to 255.255.255.0. Reconnect to the router at 10.5.48.1. Select DHCP. Under Dynamic IP change the Client Lease Time to 43200. Change Range Start to 10.5.48.120 and the Range End to 10.5.48.140. Click Save to save the changes.
  • Page 88 Broadband Router and Network Configuration Configuring Linksys® Router After you confirm that the IP address of the laptop has been set to 10.5.48.X, open a web browser. In the address bar of the web browser, enter 10.5.48.1 and press Enter, or click Go. The username or password screen appears.

  • Page 89: Verifying Applause Media System Server Network Configuration

    Configuring Linksys® Router Broadband Router and Network Configuration Verifying Applause Media System Server Network Configuration To verify the Applause Media System Server Network configuration, proceed as follows: Connect a laptop directly to the Site Server using the instructions in “Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed)”...
  • Page 90 Note: You will be prompted to reboot the server two times. In three minutes the web browser shows the Applause Media System options menu if the Linksys’s WAN/Internet port has been connected to a port on the main site router.

  • Page 91: Appendix E - Configuring Content Synchronization Times

    To configure the synchronization times for the site server, connect a laptop directly to the site server using the instructions in “Appendix C - Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed)” page C-1. After connecting, click Setup and Configuration.
  • Page 92 Configuring Content Synchronization Times Click Content Synchronization Timing. The Content Synchronization Timing screen appears. Figure E-2: Content Synchronization Timing Screen Synchronization Times may be changed, added, or deleted. A minimum of one, and a maximum of 24 synchronization times may be configured. The Random Delay Window may also be changed.

  • Page 93: Appendix F - Installing And Configuring Secondary Nic In Applause Media  System Site Server

    Some site LAN configurations may require the installation of a secondary NIC to separate the forecourt LAN from the rest of the store LAN, and allow only the Applause Media System Site Server to connect to the store LAN. The primary NIC is configured to be on the forecourt LAN (10.5.48.X by default), and the secondary NIC is configured to be on the store LAN.

  • Page 94: Configuring Secondary Nic

    Note: Non-default and secondary NIC settings must be provided by the retail customer’s IT department. The Gilbarco TAC cannot provide these settings. Configuring Secondary NIC To configure the secondary NIC in the Applause Media System Site Server, proceed as follows: Connect to the Applause Media System Site Server via laptop.

  • Page 95: Appendix G - Security Settings For Site Server

    Connect a laptop directly to the site server using the instructions in “Appendix C - Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed)” page C-1. After connected, click Setup and Configuration. The Setup screen appears.
  • Page 96 Security Settings for Site Server Click Security Settings. The Security Settings screen appears. Figure G-2: Security Settings Screen Page G-2 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017...

  • Page 97: Encryption Level

    Encryption Level Security Settings for Site Server Encryption Level The Encryption Level setting determines which HTTP and HTTPS protocols can be used to connect to the Site Server. Change security settings only when requested by the site IT department. To change the encryption level, select the desired level from the menu, and click Continue.

  • Page 98: User Account Settings

    Security Settings for Site Server User Account Settings User Account Settings You may change the username and/or password for the account used to access the Site Server. Notes: 1) Usernames must be less than 32 characters long, and may contain lower-case letters and numeric characters, hyphen (-), or underscore (_).

  • Page 99: Appendix H - Forwarding System Logs

    “syslog” server to enable remote log scanning and analysis. To set up log forwarding, proceed as follows: Connect a laptop directly to the Site Server using the instructions in  “Appendix C - Configuring Site Server IP Addresses for Applause Media System (when IP Addresses Are Changed)” page C-1.
  • Page 100 Forwarding System Logs Click Log Files. The Log Files screen appears. Figure G-2: Log Files Screen To enable log forwarding, enter a Hostname or IP address for the remote server that will receive the log files, and the appropriate Port Number for the remote server. Note: The appropriate settings for the remote server should be obtained from the customer for each location.
  • Page 101 PA03580001 6-1 Card 6-2 PA03580002 6-1 PA03580003 6-1 HDD Power Down 5-15 PA03580003(A) 6-2 PA03580003A 6-1 Applause Media System 1-2, 4-4 Passkey 4-5 Applause Site Configuration Lookup  Installation Checklist A-1 installation progress 4-2 Internet Explorer 4-1 Q12534-170 1-3 Internet Protocol TCP/IP C-11...
  • Page 102 ® ® ® ® Cisco and Linksys are registered trademarks of Cisco-Linksys LLC. EMV is a registered trademark of EMVCo LLC. Ethernet is a ® ® ® registered trademark of Xerox Corporation. Europay and MasterCard are registered trademarks of MasterCard International Inc. Hubbell ®...

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