Events That Discharge Airstream's Obligations; Normal Wear; Accident; Abuse - Airstream (nest) 2019 Owner's Manual

If you believe a defect covered by this Limited Warranty still exists
after an attempted repair by an authorized Airstream dealer, you
must contact Airstream at the address below, specifying:
1. The complete serial number of the travel trailer
2. The date of original purchase and the date of original delivery
3. The name of the selling dealer, and
4. The nature of the problem and the steps or service which
have been performed.
Airstream, Inc.
428 West Pike Street
P.O. Box 629
Jackson Center, Ohio 45334-0629
Attention: Owner Relations Department
For repairs, Airstream may direct you to an authorized Airstream
dealer, or may request that you bring your travel trailer to the
Airstream factory in Jackson Center, Ohio.
Airstream does not control the scheduling of repairs at its
authorized Airstream dealers, and repairs at the Airstream factory
may not be immediately available. Therefore, you may encounter
delays in scheduling repairs and/or completion of repairs. All
costs associated with transporting the travel trailer for any
warranty service shall be the sole responsibility of the owner.

Events That Discharge Airstream's Obligations

Misuse or neglect, accidents, unauthorized alteration, failure to
provide reasonable and necessary maintenance (see Owner's
Manual), damage caused by off road use, collision, fire, theft,
vandalism, explosions, overloading in excess of rated capacities,
and use of the travel trailer for commercial, business, or rental
purposes shall discharge Airstream from any express or implied
warranty obligation to repair any resulting defect.
Airstream Limited Warranty Excludes
•

Normal Wear

Items such as curtains, upholstery, floor coverings, window, door
and vent seals will show wear or may even wear out within the
3-year warranty period, depending upon the amount of usage,
weather and atmospheric conditions.

• Accident

We strongly urge our dealers and customers to inspect the trailer
upon receipt of delivery for any damage caused by accident
while being delivered to the dealer, or while it is on the dealer's
lot. Damage of this nature becomes the dealer or customer's
responsibility upon acceptance of delivery, unless Airstream is
notified and the person making the delivery verifies the damage.
Glass breakage, whether obviously struck or mysterious, is
always accidental and covered by most insurance policies.
3-4

• Abuse

Lack of customer care and/or improper maintenance will result in
early failure for which Airstream cannot be held responsible.

• Exposure

Not unlike a car, the steel parts of a trailer can and will rust
if subjected to prolonged exposure to moisture, salt air, or
corrosive air-borne pollutants without repainting. Aluminum
oxidizes when unprotected under similar conditions, and refinery
chemicals of a sulfurous nature are harmful to finishes if not
washed off periodically. Extremely hot or direct sunlight will
deteriorate rubber and fade curtains and upholstery. Conditions
of this nature, although they may be normal for the area, are
beyond Airstream's control and become the responsibility of the
owner.
It is the responsibility of the owner to take such preventative
measures as are necessary to maintain the exterior caulking
and sealer of your unit. It is the responsibility of the owner to
use reasonable, prudent care to prevent foreseeable secondary
damage from rain, plumbing leaks, and the natural accumulation
of moisture in your unit, such as a delaminated floor; stained
upholstery, carpeting, or drapes, mold formation and growth,
furniture damage, etc. Mold is a natural growth, given certain
environmental conditions, and is not covered by the terms of the
Limited Warranty.

• Overload

Damage due to loading, either beyond capacity or to cause
improper towing because of improper balance, is beyond
Airstream's responsibility. The Airstream trailer is engineered to
properly handle the gross vehicle load rating on the certification
label. Load distribution has a definite effect upon the towing
characteristics and attitudes of the trailer. Level hitch installations
are a necessity, and very important on a tandem axle trailer.
There are limits to the amount of load that can be safely
transported, depending upon speed and road conditions, and
reasonable cause to believe these factors have been exceeded
could void the Airstream warranty. For additional information on
the loading of your trailer, consult this Owner's Manual or gross
vehicle weight rating plate.
The axle is manufactured to a tolerance of 1-degree camber and
1/8 in. toe-in. These tolerances will only change if the trailer is
subjected to abuse, such as dropping off a sharp berm, striking
a curb, or hitting a deep hole in the road. Such damage could
be considered as resulting from an accident, of which risks are
not covered under the warranty. Abnormal tire wear and/or wheel
alignment resulting from such damage is not covered under the
terms of the warranty.