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Out Of Warranty Items
Kentec Electronics provides a test and repair facility for most standard and special build products.
This facility can also recondition control panels, subject to availability of components.
Customer Repairs
Items for repair shall be returned to the Customer Service Department of Kentec Electronics. Any
items returned for repair must be accompanied with the following:
•
A request for repair work to be undertaken
•
A customer contact name
•
Details of the company requesting repair
Failure to supply the required information will result in the returned items being quarantined for a
period not exceeding 60 days. If the items are not identified within 60 days of receipt, then Kentec
Electronics Ltd reserves the right to dispose of these items or return them.
A written quotation will be provided for all items to be repaired that are not included in the repair prices
section of the Kentec Price list. No repairs or refurbishment will be undertaken without prior authorisation
from the customer and a written order for the repair work. Returned equipment will be held awaiting
authorisation for a period not exceeding 60 days from the date of quotation. After this period, Kentec
Electronics Ltd. reserves the right to dispose of these items or return them.
Repair Warranties
Repaired items are not covered by the normal Warranties and Liability conditions in the Terms and
Conditions of Sale. Subsequent failures of repaired items will only be covered if the failure is due to a
material or workmanship defect directly associated with the repair and for a period not exceeding three
months from the date of the repair.
Kentec Electronics are under no liability if the repaired or replaced components are found to have
failed due to fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or
alteration or repair without approval or failure to follow the sellers instructions.
Kentec Electronics Ltd. Copyright 2017. All rights reserved.
Man-1170EN Rev.01
Additional Boards Installation Manual
Introduction
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