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If You Need Help
If you need technical support contact Kentec Electronics at + 44 (0) 1322 222121 or e-mail the department,
techsupport@kentec.co.uk. Kentec Electronics technical support is available Monday through Friday, 8:00 AM to
5:00 PM.
Limited Returns and Repairs Policy
In-Warranty Items
All equipment supplied by Kentec Electronics is provided with a warranty, as defined in Section 8
(Warranties & Liability) of the Terms and Conditions of Sale. These warranties are between Kentec
Electronics (the Seller) and the company that placed the order upon the seller (the Buyer). The
warranty period is valid for 36 months from the delivery date and is non-transferable.
Damaged Goods
In the event of damage to equipment during transit or any defect in the quality of goods, the Buyer shall
notify Kentec Electronics within seven days of delivery as detailed in Section 8.5 of the Terms &
Conditions of Sale. The goods may then be returned to the Customer Service Department of Kentec
Electronics Ltd. for repair, or replacement parts may be supplied (by arrangement).
Service Replacement Items
The Buyer shall request the replacement part(s) required from the Customer Service Department. This
request shall be made by e-mail to sales@kentec.co.uk and shall include the parts required, the panel Works Order
(W/O) Number and the required delivery address. If the Buyer is not aware of the required replacement part(s), ad-
ditional advice may be obtained from the Technical Support Department of Kentec Electronics. Once the SRI has
been approved, items are normally dispatched for next day delivery within the mainland UK, subject to stock avail-
ability. SRI parts are supplied on the following terms and conditions:
•
SRI parts are loan items and are not available for resale.
•
At all times, Kentec Electronics. retains the title of SRI parts supplied, as detailed in Section 7.4 of the
Terms and Conditions of Sale.
•
All SRI parts must be returned to the Customer Service department of Kentec Electronics within 14 days of
delivery.
•
Any SRI parts that have not been returned within 28 days of delivery will be invoiced at the price given in
the Kentec Price List, less discount.
•
Any returned items that are found to have failed due to fair wear and tear, willful damage, negligence,
abnormal working conditions, misuse or alteration or repair without the Suppliers approval or failure to
follow the sellers instructions will be subjected to a repair fee of up to the price given in the Kentec Price
List, less discount.
•
Any returned items that are not part of the original equipment or are not in warranty will be invoiced at the
price given in the Kentec Price List, less discount where applicable
•
All SRI parts shall be returned in the same packaging as the replacement parts were supplied in. Failure to
ensure that adequate anti-static precautions are taken during the replacement of parts, or in the return of
SRI parts may result in an invoice of up to the price given in the Kentec Price List, less discount.
•
Any SRI parts returned without the completed SRI delivery report or any SRI reference documentation will
be invoiced at the price given in the Kentec Price List, less discount. The right to receive Service
Replacement Items is regularly reviewed and may be withdrawn from persistent abusers of this facility.
Kentec reserve the right not to supply SRI items without prior notice.
Man-1170EN Rev.01
Additional Boards Installation Manual
.
Introduction
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