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C
ERTIFICATION
VTI Instruments (VTI) certifies that this product met its published specifications at the time of shipment from the
factory. VTI further certifies that its calibration measurements are traceable to the United States National Institute of
Standards and Technology (formerly National Bureau of Standards), to the extent allowed by that organization's
calibration facility, and to the calibration facilities of other International Standards Organization members.
W
T
ARRANTY
ERMS
The product referred to herein is warranted against defects in material and workmanship for a period of three years
from the receipt date of the product at customer's facility.
AMETEK Programmable Power, Inc. ("AMETEK"), provides this written warranty covering the Product stated
above, and if the Buyer discovers and notifies AMETEK in writing of any defect in material or workmanship within
the applicable warranty period stated above, then AMETEK may, at its option: repair or replace the Product; or issue
a credit note for the defective Product; or provide the Buyer with replacement parts for the Product.
The Buyer will, at its expense, return the defective Product or parts thereof to AMETEK in accordance with the
return procedure specified below. AMETEK will, at its expense, deliver the repaired or replaced Product or parts to
the Buyer. Any warranty of AMETEK will not apply if the Buyer is in default under the Purchase Order Agreement
or where the Product, or any part thereof, is as follows:
•
damaged by misuse, accident, negligence or failure to maintain the same as specified or required by
AMETEK;
•
damaged by modifications, alterations or attachments thereto which are not authorized by AMETEK;
•
installed or operated contrary to the instructions of AMETEK;
opened, modified, or disassembled in any way without AMETEK's consent;
•
•
used in combination with items, articles or materials not authorized by AMETEK.
The Buyer may not assert any claim that the Products are not in conformity with any warranty until the Buyer has
made all payments to AMETEK provided for in the Purchase Order Agreement.
P
R
P
RODUCT
ETURN
ROCEDURE
Request a Return Material Authorization (RMA) number from the repair facility (must be done in the country in
which it was purchased):
•
In the USA, contact the AMETEK Customer Service Department prior to the return of the product
to AMETEK for repair:
Telephone:
800-733-5427, ext. 2295 or ext. 2463 (toll free North America)
858-450-0085, ext. 2295 or ext. 2463 (direct)
•
https://www.powerandtest.com/service-and-support/rma/rma-request-form.
When requesting an RMA, have the following information ready:
•
Model number
•
Serial number
•
Description of the problem
NOTE: Unauthorized returns will not be accepted and will be returned at the shipper's expense.
NOTE: A returned product found upon inspection by AMETEK to be in specification is subject to an evaluation fee
and applicable freight charges.
EMX-75XX Preface
www.vtiinstruments.com
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