Troubleshooting; Common Solutions - cowin E7 PRO Owner's Manual

T R O U B L E S H O O T I N G

Common solutions

If you experience problems with your headphones:
• Check the state of the status indicators (see page 10).
• Charge the battery (see page 9).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 11).
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems.
If you are unable to resolve your issue, please contact COWIN customer service.
E-mail: support@cowinaudio.com
Phone: +1 (929) 359-6668 ( Mon-Fri 9:00 a.m. to 5:30 p.m. PST ) - Recommend
Website: https://www.cowinaudio.com (Support live chat)
Facebook: https://www.facebook.com/cowinelectronics
Instagram: https://www.instagram.com/cowinaudio
Youtube: https://www.youtube.com/channel/UCQIHuG8eYKa8AFyzOa98RiA
Twitter: https://twitter.com/cowinaudio
Symptom
Headphones don't power on
Headphones don't connect
with your mobile device
Poor sound quality
ENGLISH 13
Solution
Charge the battery.
• Check the state of the status indicators(see page 10).
• Disconnect the back-up audio cable.
• Disconnect the USB charging cable.
• On your mobile device:
-- Disable the Bluetooth feature and then re-enable.
-- Delete your E7 from the Bluetooth list on your device. Connect again.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Connect another mobile device (see page 11).
• Visit www.cowinaudio.com to see how-to videos.
• Clear the headphone pairing list (see page 11) and connect again.
• Use a different music source.
• Connect another mobile device (see page 11).
• Disconnect the second device.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.