Simons Voss Technologies MobileKey Manual
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Simons Voss Technologies MobileKey Manual

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MobileKey
Manual
23.03.2020

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  • Page 1 MobileKey Manual 23.03.2020...

  • Page 2: Table Of Contents

    Forced component deletion........................ 29 Exporting the component list........................ 30 5.10 Read access event log.......................... 33 5.11 Changing the colour scheme ........................ 35 MobileKey online upgrade........................ 37 SmartBridges .............................. 37 6.1.1 Setting up SmartBridges ...................... 38 6.1.2 Setting up SmartBridges ...................... 39 6.1.3 Deleting SmartBridge........................
  • Page 3 PIN code keypad with online upgrade does not work .............. 67 Lock with online upgrade does not work ................... 67 Network error .............................. 67 Manual resetting of LockNodes...................... 67 Maintenance, cleaning and disinfection.................. 69 MobileKey apps ............................ 70 Tips & Tricks ...............................  71 12.1 Link to the web app ............................ 71 12.2 Using keys without the USB config device .................. 71...

  • Page 4: Introduction

    MobileKey (Manual) 4 / 75 1 Introduction MobileKey is a separate product category for small locking systems. You can administer up to 100 keys (transponders) and 20 locking devices (locking cylinders and SmartRelays) . NOTE The locking plan is managed using the MobileKey web application only.

  • Page 5: System Requirements

    1. Introduction MobileKey (Manual) 5 / 75 1.1 System requirements 1.1.1 Locking system management The locking plan can be displayed and edited using any standard browser, irrespective of the platform. Basically, no special hardware is required, although the terminal device should support the latest version of one of the...

  • Page 6: Programming

    Important: Such apps have nothing to do with SimonsVoss Technologies GmbH. We therefore accept no liability for any damages or problems caused by such apps. Use the MobileKey web app to launch the MobileKey app to programme the MobileKey locking components.
  • Page 7 1. Introduction MobileKey (Manual) 7 / 75 macOS device  Operating system: OS X 10.11 El Capitan or higher  Hardware: USB port to connect the USB config device.  No special hardware configurations are required for programming. The operating system must be stable and run free of errors.

  • Page 8: General Safety Instructions

    2. General safety instructions MobileKey (Manual) 8 / 75 2 General safety instructions Possible immediate effects of non- Signal word (ANSI Z535.6) compliance DANGER Death or serious injury (likely) Death or serious injury (possible, but WARNING unlikely) CAUTION Minor injury...
  • Page 9 2. General safety instructions MobileKey (Manual) 9 / 75 IMPORTANT Damage resulting from electrostatic discharge (ESD) This product contains electronic components that may be damaged by electrostatic discharges. 1. Use ESD-compliant working materials (e.g. Grounding strap). 2. Ground yourself before carrying out any work that could bring you into contact with the electronics.
  • Page 10 2. General safety instructions MobileKey (Manual) 10 / 75 IMPORTANT Damage due to polarity reversal This product contains electronic components that may be damaged by re- verse polarity of the power source. Do not reverse the polarity of the voltage source (batteries or mains ...
  • Page 11 2. General safety instructions MobileKey (Manual) 11 / 75 NOTE Battery contact malfunction due to grease film When touching batteries, leave a thin film of skin grease on the batteries. This film deteriorates the contact between the electronics and the batter- ies.
  • Page 12 2. General safety instructions MobileKey (Manual) 12 / 75 NOTE Read and follow all installation, installation, and commissioning instruc- tions. Pass these instructions and any maintenance instructions to the user.

  • Page 13: Product-Specific Safety Instructions

    13 / 75 3 Product-specific safety instructions NOTE All options in the online extension require a correctly configured MobileKey radio network. You can only perform any of the online functions if a stable Internet connection and power supply are guaranteed.

  • Page 14: The Matrix

    4. The matrix MobileKey (Manual) 14 / 75 4 The matrix The matrix provides a clearly arranged view of the entire locking system. This view is thus the centre point for all functions. All keys (e.g. transponders) are displayed horizontally and all locking devices (e.g.
  • Page 15 4. The matrix MobileKey (Manual) 15 / 75 Icon Description Authorisation cross: Remove Authorisation has been configured, but not programmed yet. Authorisation cross: No authorisa- tion If none of the previous three crosses are displayed, there is currently no authorisation at this position.
  • Page 16 4. The matrix MobileKey (Manual) 16 / 75 Search function Call of further functions You can also call up other functions from the matrix view. Icon Description Search Click on the Search to call up a search function. It finds: Locks (lock cylinder or ...
  • Page 17 4. The matrix MobileKey (Manual) 17 / 75 Icon Description Menu You can access all MobileKey func- Basic functions tions here (see  18] MobileKey online up- grade [  37] Matrix  Components  Network  Manage Key4Friends  Settings ...

  • Page 18: Basic Functions

    18 / 75 5 Basic functions A setup wizard will appear the first time that you log on to a MobileKey account, making it easy to configure. This wizard will help you to add locking devices and keys quickly and conveniently.
  • Page 19 5. Basic functions MobileKey (Manual) 19 / 75 CAUTION Security risk with permanent opening A door which is permanently open may pose a security risk. SimonsVoss Technologies GmbH therefore recommends limiting the opening time in- terval. 5. If you want to create another lock, select the checkbox Create an- other.

  • Page 20: Add Key

    5. Basic functions MobileKey (Manual) 20 / 75 5.2 Add key Matrix screen open ü 1. Click on the Add Key icon (next to the SAVE button). The context menu opens. 2. Select the key type TRANSPONDER . 3. Assign a name, e.g. "John Smith".

  • Page 21: Add Pin Code Keypad

    5. Basic functions MobileKey (Manual) 21 / 75 NOTE Assignment of keys (transponders) with component list Many successively programmed transponders are difficult to assign. You do not need to mark these transponders. A unique ID is engraved on each transponder. This ID is assigned to the name you specify. You can see this...

  • Page 22: Issue Authorisation And Save

    5. Basic functions MobileKey (Manual) 22 / 75 PIN code keypad already configured; see supplied quick guide (master ü pin and at least one user pin must be configured!) Creating a lock [  18] Creating ü Lock created for PIN code keypad (see a lock with online upgrade [  41]...

  • Page 23: Assign Time Plan

    5. Basic functions MobileKey (Manual) 23 / 75 The cross is not shown completely until the new change has been programmed: . The authorisation cross will not disappear completely until programming is successfully complete. NOTE Changes are shown with yellow borders and are not yet saved. These changes are not saved during programming.
  • Page 24 5. Basic functions MobileKey (Manual) 24 / 75 2. Click on the button TIME SCHEDULE . 3. Select the time schedule type. Weekly: Select day and "Create time interval". Several time intervals can be selected on different days.
  • Page 25 5. Basic functions MobileKey (Manual) 25 / 75 Daily: Click on "exclude weekends" if the schedule is to apply from Monday to Friday only. Then a "Create time interval". Several time intervals can be added.
  • Page 26 5. Basic functions MobileKey (Manual) 26 / 75 4. Click on the button SAVE . Key is saved. Matrix screen is displayed. Key is assigned to the time schedule. NOTE Time intervals around midnight If a time interval exceeds midnight, it cannot be programmed with a day.

  • Page 27: Programming Components

    5.6 Programming components NOTE Programme each lock or Online PIN Code Keypad before installing it. Proceed as follows to launch the programming app from the MobileKey web app and thus complete the individual programming tasks: ü Programming tasks pending (shown on respective components in matrix) 1.

  • Page 28: Important: Programming On A Windows Device

    Take hardware requirements into account: Programming [  6] 5.6.2 IMPORTANT: Programming on an Android device Download the free MobileKey app from the Google Play Store and connect the programming stick to the Android device. You may need a separately available USB-On-The-Go cable (OTG): Launch the app one time to enter your user name and password.

  • Page 29: Resetting Components

    5. Basic functions MobileKey (Manual) 29 / 75 Programming with programming list The second option is to programme using the programming list. This method is suitable if many keys or locks have been changed in the matrix. ü Matrix screen open 1.

  • Page 30: Exporting The Component List

    Reset  or re-use deleted components [  64] 5.9 Exporting the component list You can see what is available in your MobileKey locking plan via the menu Devices : You can see the components by opening the drop-down menus: ...
  • Page 31 SMARTBRIDGES Information Meaning Standard entry without any further Type meaning. Firmware Firmware version of SmartBridge. MobileKeyID MobileKey ID of SmartBridge. Status Possible statuses: LOCKS Information Meaning Indicates whether the device is a Type cylinder or a SmartRelay. Firmware of the lock used.
  • Page 32 5. Basic functions MobileKey (Manual) 32 / 75 Information Meaning Status Possible statuses: Article number of the cylinder. You can re-order the same cylinder with this article number. In the event of technical problems, you can send Code this article number to support for identification.

  • Page 33: Read Access Event Log

     64] 5.10 Read access event log All access events with a key are logged in the locking device. MobileKey locks log up to 500 accesses. If further accesses take place afterwards, the oldest accesses are overwritten. Proceed as follows to display the access...
  • Page 34 5. Basic functions MobileKey (Manual) 34 / 75 2. Click on the button AUDIT TRAIL . 3. Click on the button READ AUDIT TRAIL . NOTE Reading out locks with online upgrade Locks with online upgrade are automatically read out via the SmartBridge.

  • Page 35: Changing The Colour Scheme

    5. Basic functions MobileKey (Manual) 35 / 75 9. Click on the button AUDIT TRAIL . Access event log is displayed. 10. If necessary, filter the entries. Filtered access log is displayed. 5.11 Changing the colour scheme Two colour schemes are available:...
  • Page 36 5. Basic functions MobileKey (Manual) 36 / 75 Dark Light You can switch between the themes according to your personal preference: 1. Click on the menu button Menu opens. 2. Click on the button Change theme . The theme is changed.

  • Page 37: Mobilekey Online Upgrade

    Internet and thus guarantees connection to the server and web app. NOTE Extended network settings (e.g. when a locking device is added) are not shown until at least one SmartBridge has been added. NOTE Note that a maximum of 10 SmartBridges can be used with MobileKey.

  • Page 38: Setting Up Smartbridges

    SmartBridges can be operated in different ways depending on their use and configuration. The key scenarios are shown below. 6.1.1.1 A SmartBridge The simplest use for MobileKey ONLINE is as a SmartBridge configured as an access point. 6.1.1.2 Two or more SmartBridges MobileKey ONLINE can manage a number of access points.

  • Page 39: Setting Up Smartbridges

    Dialogue for adding a new SmartBridge starts. 4. Assign a unique name (e.g. "SmartBridge Office 2"). 5. Enter the MobileKey ID (see packaging or back of the SmartBridge, format XXXX-XXXX-XXXX-XXXX). 6. If you want to create another PIN code keypad, select the checkbox Create another.

  • Page 40: Deleting Smartbridge

    6. MobileKey online upgrade MobileKey (Manual) 40 / 75 NOTE SmartBridge connection to server Your SmartBridge connects to the server approximately every 15 seconds. If you start the network configuration immediately after setting up the SmartBridge, the server cannot yet identify the SmartBridge and the net- work configuration fails.

  • Page 41: Creating A Lock With Online Upgrade

    NOTE Locking devices which have already been installed and programmed without an online function can also be integrated into MobileKey ONLINE retroactively. To do so, you merely need to replace the thumb-turn cover (inside thumb-turn cover on FD locking devices, outer thumb-turn cover on CO locking devices or added circuit board in SmartRelay) with an online thumb-turn cover containing a LockNode.
  • Page 42 6. MobileKey online upgrade MobileKey (Manual) 42 / 75 This how you add a new online locking device: SmartBridge added (See Setting up SmartBridges [  39] ü ü Matrix screen open 1. Click on the Add lock icon (beneath the SAVE button).

  • Page 43: Deleting A Lock With Online Upgrade

    6. MobileKey online upgrade MobileKey (Manual) 43 / 75 4. Select one of the options: Opening duration in seconds or Per- mantently open. If you have selected Permantently open the lock will remain engaged ready for use until it is actuated again with a key or by remote opening.

  • Page 44: Adding A Pin Code Keypad With Online Upgrade

    5. Use the "START CONFIGURATION" button to launch the network con- figuration. Programming process is implemented (in this case: reset) . The lock can then be re-incorporated into the MobileKey locking system. Lock is deleted. 6.4 Adding a PIN code keypad with online upgrade Online PIN code keypad already configured (see supplied quick guide).

  • Page 45: Deleting A Pin Code Keypad With Online Upgrade

    Programming process is implemented (in this case: reset) . The online PIN code keypad can then be re-integrated into any MobileKey locking system after it has been reset to the delivery status (see supplied quick guide). Online PIN code keypad is deleted.

  • Page 46: Configure Network

    2. Click on the button NETWORK . 3. Click on the button START CONFIGURATION . The MobileKey network is configured fully automatically. The status of SmartBridges and locking devices must be set to "ON- LINE" when configuration is complete. Go through the following check list if the automatic configuration was not Lock with online upgrade does not work [  67]...
  • Page 47 6. MobileKey online upgrade MobileKey (Manual) 47 / 75 3. Click on the menu button ( Menu opens. Programming process starts via SmartBridge. 4. Click on the button NETWORK . Network overview opens. 5. Click on the button START CONFIGURATION .

  • Page 48: Disconnecting Components With Online Upgrade

    Online components can be removed from the system again if required. Warning messages are activated if components are physically removed – when they are taken outside the MobileKey radio range, for example. You should therefore always de-register the components concerned in the system.

  • Page 49: Key4Friends

    6. MobileKey online upgrade MobileKey (Manual) 49 / 75 2. Click on the button OPEN LOCK . The command is sent directly to the locking device via the SmartBridge. If you send this command to an open lock in permanent open mode, the lock will be closed.

  • Page 50: Sharing Keys

    6. MobileKey online upgrade MobileKey (Manual) 50 / 75 6.10.1 Sharing keys Settings The e-mail contains the name specified in the settings (see  59] The locking system is configured correctly. ü Matrix screen open ü 1. Click on the menu button Menu opens.

  • Page 51: Managing Keys

    6. MobileKey online upgrade MobileKey (Manual) 51 / 75 5. Select the language of the e-mail (Danish, Dutch, English, French, Ger- man, Italian or Swedish) from the ▼ Language . 6. If necessary, restrict the validity of the key. 7. Select all locks where the key is to be valid.

  • Page 52: Doormonitoring Locking Device - Displayed Locking Statuses

    Locking devices with a DoorMonitoring option use a special fastening screw to communicate door statuses. These locking devices are ready designed for use with MobileKey ONLINE as they already feature what is known as a LockNode. The following door states of the DoorMonitoring lock are displayed (partly...
  • Page 53 6. MobileKey online upgrade MobileKey (Manual) 53 / 75 Icon Description Door closed but not locked. Door securely closed and locking device locked. Door open too long. Set the time after initial program- ming (see Programming of com- ponents with online upgrade [  46]...
  • Page 54 Only accesses already imported into the web app are conserved. NOTE Please note that your MobileKey network must be configured correctly. The SmartBridge and DoorMonitoring lock must both always be "ONLINE". See Lock with online upgrade does not work [  67]...

  • Page 55: Event Management

    7. Event management MobileKey (Manual) 55 / 75 7 Event management Use MobileKey event management to be notified of certain events that you have defined: Event type Meaning Select keys, locks and a period. If one of these keys is used at one of...

  • Page 56: Creating Rules

    7. Event management MobileKey (Manual) 56 / 75 This symbol also shows you if there are new events that you have not yet seen. Filter You can filter the events displayed. To do this, activate the filter and set it as needed.
  • Page 57 7. Event management MobileKey (Manual) 57 / 75 4. Follow the instructions of the wizard. The rule is created. You will receive a notification when the event you specified occurs. Overview of the available event types Access Trigger Description A notification is sent for all remote Remote opening opening events.

  • Page 58: Important Information

    7. Event management MobileKey (Manual) 58 / 75 Trigger Description A notification is sent as soon as a Hardware error hardware error is detected. 7.2 Important information NOTE All events are transmitted via the SmartBridge. You will not receive any no- tifications about events if the Internet connection is malfunctioning or the power supply has been interrupted.

  • Page 59: Settings

    8. Settings MobileKey (Manual) 59 / 75 8 Settings Call up the settings via the menu button and the SETTINGS button: Location of the locking system Enter the name of the location (e.g. Office) and the time zone of the location.
  • Page 60 8. Settings MobileKey (Manual) 60 / 75 setting Effect If the Sort devices by name checkbox is activated, the entries in the matrix are sorted alphabetically. Sort devices by name If the Sort devices by name checkbox is not selected, the entries in the matrix are displayed in the or- der in which they were created.

  • Page 61: Fault Rectification

    9. Fault rectification MobileKey (Manual) 61 / 75 9 Fault rectification Help for possible day-to-day problems are shown below. 9.1 Key lost, damaged or stolen Keys or transponders may get lost, stolen or damaged at some point. Whatever the case, the old key needs to be deleted in the locking plan and a replacement key needs to be created.
  • Page 62 9. Fault rectification MobileKey (Manual) 62 / 75 5. Click on the "FORCE DELETE" button. Key is deleted in the locking plan. Key is not yet deactivated in the lock. Add key [  20] 6. If necessary, create a new key (see Issue authorisation and save 7.

  • Page 63: Defective Lock

    9. Fault rectification MobileKey (Manual) 63 / 75 9.2 Defective lock Locking devices or locking cylinders may present a defect. First, change the batteries of the lock (see the quick guide supplied). Then try to program the lock again. If the locking device still doesn't work correctly, it needs to be replaced.

  • Page 64: Reset Or Re-Use Deleted Components

    Always reset the components correctly to prevent this problem. 9.4 Read components You can read all MobileKey components to see what their purpose is. This might be important if you find a key, such as a transponder, to which you are unable to assign to a user, for example.

  • Page 65: Smartbridge Does Not Work

    4. Select the component that you wish to read. Feedback message shows, for example, the name of the key (John Smith) or whether a non-programme MobileKey component is in stor- age mode. Alternatively, you can also read out the component list (see...
  • Page 66 If you use a fixed IP address, enter a DNS (Domain Name Service) via  the OAM tool. Check whether the chip IDs and MobileKey IDs have been entered  correctly. Is the distance between the SmartBridge and lock more than 1.5 m and ...

  • Page 67: Pin Code Keypad With Online Upgrade Does Not Work

    9. Fault rectification MobileKey (Manual) 67 / 75 9.6 PIN code keypad with online upgrade does not work If you have a problem with the online PIN code keypad, go through the following checklist. 1. Check the battery level. Perform a battery test (see the quick guide provided).
  • Page 68 9. Fault rectification MobileKey (Manual) 68 / 75 If this step is not possible, the LockNode configuration can only be reset with the help of a locking device which does not form part of the locking system. Fit the LockNode temporarily to an unknown locking device for this purpose.

  • Page 69: Maintenance, Cleaning And Disinfection

    Damage to surfaces The use of unsuitable or aggressive disinfectants can damage MobileKey components. 1. Keep oil, paint, grease or acid away from your MobileKey components. 2. Only use disinfectants that are expressly intended for disinfecting sensitive metallic surfaces or plastics.

  • Page 70: Mobilekey Apps

    11. MobileKey apps MobileKey (Manual) 70 / 75 11 MobileKey apps The MobileKey app is available from iOS and Android app stores and supports the following functions: Overview of door statuses (if DM cylinder is used).  Remote opening. ...

  • Page 71: Tips & Tricks

    12 Tips & Tricks 12.1 Link to the web app A direct link to the MobileKey web app can be established on all devices. The web app can be launched particularly quickly and conveniently on your desktop or home screen, even on smartphones and tablet PCs. Try it out! 12.2 Using keys without the USB config device...
  • Page 72 12. Tips & Tricks MobileKey (Manual) 72 / 75 German  French  Italian  Dutch  Swedish  Procedure: ü Matrix screen open 1. Click on the menu symbol Menu on the right launches. 2. Click on the button MANAGE ACCOUNT .

  • Page 73: Help And Other Information

    SimonsVoss website ( https://www.simons-voss.com/en/ certificates.html Information on disposal Do not dispose the device (MobileKey) in the household waste. Dispose  of it at a collection point for electronic waste as per European Directive 2012/19/EU. Recycle defective or used batteries in line with European Directive ...
  • Page 74 13. Help and other information MobileKey (Manual) 74 / 75 FAQs You will find information and help for SimonsVoss products in the FAQ section on the SimonsVoss website ( https://faq.simons-voss.com/otrs/ public.pl SimonsVoss Technologies GmbH Feringastrasse 4 85774 Unterföhring Germany...
  • Page 75 The content of this document must not be copied, distributed or modified. More information about this product can be found on the SimonsVoss website. Sub- ject to technical changes. SimonsVoss and MobileKey are registered brands belonging to SimonsVoss Technologies GmbH.

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