Troubleshooting
Toilet Seat and Toilet Lid (Auto open/close)
Trouble
● Is "Auto open/close" set to "ON"?
You can turn it "OFF".
The toilet lid closes
● Is "Auto close delay" set to "25 seconds"?
on its own
● The seat switch will not turn on unless you sit on the seat properly.
Sit back on the toilet seat.
The toilet lid and toilet
● Is "Seat/lid" set to "Seat·lid"?
seat open at the same time
● If the lid or seat hits an obstruction the rst time it opens after the power plug
is inserted, it may stop (or close) partway during the next operation.
Stops (or closes)
Eliminate any obstructions and unplug the power plug. Insert the power
while opening
plug again after about 5 seconds. Then press
toilet seat" button.
● If it opens automatically.
Cannot open or
Check "Is the remote control working?"
● If automatic opening does not work either
close with the
The toilet lid may not be mounted correctly.
remote control
Mount them correctly.
● Incorrect detection may occur when operating under uorescent lights.
Toilet Seat and Toilet Lid
Trouble
● Is the toilet seat temperature set to "OFF" or a low level?
● Is energy saver in operation?
The energy saver feature is on when the "Energy saver" LED is on and the
"Power" LED is off on the main display.
When you sit on the seat, the toilet seat heater is turned on temporarily and
the seat is warmed in about 15 minutes.
You can turn it "OFF" if the energy saver feature is "ON".
The toilet seat is
● Have you been seated for a long time?
cold
After about 20 minutes of sitting, the temperature starts going down, and
after about 1 hour, the toilet seat heater is turned "OFF".
Stand up from the seat and then use again.
● The seat switch will not turn on unless you sit on the seat properly.
Sit back on the toilet seat.
● Is a toilet lid or seat cover installed?
Remove any covers.
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"Opening and closing the
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Energy Saver
Trouble
● Did you unplug the power plug or was there a power outage?
The Energy saver LED
The "Energy saver" LED on the main display may go off when the power is
turned on even if the energy saver feature is "ON".
does not light up
(It will turn on within about 24 hours since the setting is retained.)
● Did you replace the remote control batteries?
The timer energy saver
"Timer energy saver" may be canceled when the batteries are replaced.
feature is not working
Set the timer energy saver again at the time you want to start it.
The auto energy
● Because the function takes several days learning the usage conditions before
saver+ or auto
starting energy saver, the amount of energy saving may be low, depending
energy saver feature
on the frequency of use.
Check the energy saver setting.
is not working
Deodorizer
Trouble
● Is "Deodorizer" set to "OFF"?
Set to "ON".
The deodorizer
● Even after sitting down, you do not hear operation sounds.
seems to be not
Sit back on the toilet seat.
working
● If you hear an operation sound from the deodorizer, but odours are not removed.
Clean the deodorizing filter.
● Are you using an air freshener or deodorizer that you purchased separately?
A strange odor is
Doing so may reduce the effectiveness of the product's deodorizer or cause
emitted
strange odors.
Remove the air freshener or deodorizer.
The auto power deodorizer
● Is "Auto power deodorizer" set to "OFF"?
feature is not working
● It starts about 10 seconds after you stand up from the toilet seat.
Sanitary
Trouble
● Is the "Soft light", "Bowl light" and "CLEAN indicator" setting "OFF"?
The soft light, bowl light
Set to "ON".
and CLEAN indicator
● If the "CLEAN indicator" LED is not lit, it is time to replace the component that
generates "EWATER+". (Replacement will be charged) Consult the installer,
do not light up
seller, or TOTO customer service (see contact information on the back cover).
● Is "Auto bowl CLEAN" set to "OFF"?
Pre-mist and
Set to "ON".
● The following functions do not work when the toilet seat is open.
after-mist do not
Is "Seat/lid" of "Auto open/close" set to [Seat•lid]?
work
You can change it to "Lid".
● The pre-mist does not work for about 90 seconds after the after-mist has nished.
● Because the body sensor can detect movement through the wall or door in
front of the toilet, the "Auto bowl CLEAN" function may cause the toilet to pre-
The pre-mist sprays
mist even when you are outside of the bathroom.
You can switch "Auto bowl CLEAN" to OFF.
out spontaneously
● If the cleansing functions (e.g., Rear cleansing and Front cleansing) are not used for
about 8 hours, "Auto bowl CLEAN" starts and mist is sprayed inside the bowl unit.
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Set to "ON".
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