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Maintenance and Service Guide
L7014 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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Table of Contents
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Summary of Contents for HP L7014

  • Page 1 Maintenance and Service Guide L7014 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 Standards Association (VESA) in the United States and other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ................................. 1 Important safety information ............................ 1 Important service information and precautions ......................1 RoHS (2002/95/EC) requirements ..........................2 General descriptions ..............................2 Firmware updates ..............................2 Before returning the repaired product to the customer.................... 2 2 Monitor features ................................
  • Page 5: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 6: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 7: Monitor Features

    On-screen display (OSD) adjustments in several languages for easy setup and screen optimization ● HP Display Assistant for adjusting monitor settings and enabling theft deterrence feature (refer to the HP Display Assistant User Guide on the optical disc included with your monitor or at http://www.hp.com/...
  • Page 8: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. Power Button Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-1: Rear components and their descriptions Component Function USB 2.0 Type-B upstream port (touch monitors...
  • Page 9 Table 1-2: Rear components and their descriptions Control Function Menu button Opens and closes the OSD. NOTE: To activate the Menu button and the Function buttons, press any of the buttons so that the button labels appear on the screen. (2)–(4) Function buttons Use these buttons to navigate through the OSD.
  • Page 10: Locating The Serial Number And Product Number

    Locating the serial number and product number The serial number and product number are located on a label on the rear of the display head. You may need these numbers when contacting HP about the monitor model. For worldwide models (except India):...
  • Page 11: Illustrated Parts Catalog

    Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Part No. PANEL KEY_POWER REAR_COVER L10WT-Yhp5-s5 LENS_POWER SPONGE MAINFRAME MAIN BOARD-CBPCGDRHPQ1 SHIELD_MAINBOARD Description KEY BOARD Screw(key board /rear cover) 10 KEY Screw(MAIN BOARD/SHIELD) 11 KEY BOARD 0Q1G 930 5120(SHIELD/MAINFRAME)
  • Page 12: How To Order Parts

    You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
  • Page 13: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 14 Before removing the RC, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. Step Figure Description Remove the screws Remove the screws to remove the rear cover Remove the rear Remove the rear cover (Don’t cover scratch the four...
  • Page 15 Remove the screws Remove the screws to remove the to remove the shield_mainboard shield_mainboard Remove the pins Remove the pins Remove the screws Remove the screws...
  • Page 16 Remove the screws Remove the screws and the tapes to and the tapes to remove the remove the mainframe mainframe The mainframe The mainframe Panel Panel...
  • Page 17: Connector Repair

    The main board The main board Remove the screws Remove the screws to remove the key to remove the key boards boards Connector repair This procedure includes Micro USB, DisplayPort and AC Socket. The connectors are on the main board (board part number CBPCGDRHPQ1). The connectors identifiers are as follows: Connector Location...
  • Page 18 Main Board CN501 CN102 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. •...
  • Page 19: Ac Socket Cn1

    AC SOCKET CN1 Repair the AC Socket connector: 1) Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the CN1 out of the through holes. 2) Lift the AC Socket connector from the PCB.
  • Page 20: Dp Connector Cn501

    DP connector CN501 Repair the DP connector: 1) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the DP connector from the PCB. 4) Place the new component on the PCB.
  • Page 21: Support And Troubleshooting

    Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible Cause Solution Screen is blank or Power cord is disconnected. Connect the monitor power cord. video is flashing.

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