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3D Nord QMS 1725E Operation

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QMS 1725E
®
Print System
Operation
1800386-001B
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

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  • Page 1 QMS 1725E ® Print System Operation 1800386-001B EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 2 Microsystems, Inc. UNIX/UNIX Systems Laboratories. Proprietary Statement The digitally encoded software included with your QMS 1725E Print System is Copyrighted © 1995 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.

  • Page 3: Table Of Contents

    Contents Introduction Introduction ................... 1-2 About This Guide ................1-2 Typographic Conventions 1-3 Consumables Introduction ................... 2-2 Preventing Media Jams ............... 2-2 About Paper .................. 2-3 Paper Sizes 2-3 Paper Storage 2-4 Paper Feeding ................2-5 EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 4 Printing a Status Page 3-6 Cancelling/Ending Print Jobs ............. 3-6 Cancelling a Print Job 3-7 Ending a Print Job 3-8 Printer Care Introduction................... 4-2 Handling the Printer ..............4-2 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 5 Keeping the Printer Clean ............4-3 Cleaning the Anti-Static Teeth 4-3 Cleaning the Transfer-Guide Lock-Tray and Strip 4-5 Cleaning the Media-Feed-Guide Area 4-6 Print Quality Introduction ................... 5-2 About Print Density ..............5-2 About Gamma Correction ............5-3 Changing Print Resolution ............5-4 Setting Default Resolution 5-5 Troubleshooting Printer Problems...
  • Page 6 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Technical Assurance (CTA) A-4 QMS National Service A-5 QMS World-wide Offices .............A-6 Index QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 7: Introduction

    Introduction In This Chapter . . . About this guide Typographic conventions EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 8: About This Guide

    Use this guide in conjunction with your other QMS 1725E Print System documentation. This chapter gives you a brief overview of this manual.

  • Page 9: Typographic Conventions

    About This Guide and print quality problems and solutions, and describes how to place a service call. Appendix A—QMS Customer Support Provides world-wide product sales and support telephone num- bers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet, and Q-FAX. Typographic Conventions The following typographic conventions are used throughout this man- ual:...
  • Page 10 About This Guide WA RNING! QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 11: Consumables

    Consumables In This Chapter . . . Preventing media jams About paper Loading paper, transparencies, labels, and envelopes Toner cartridges EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 12: Introduction

    If none of the above relieves media jamming, notify your vendor. QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 13: About Paper

    About Paper About Paper Your print quality depends in large part on the quality of the paper. You can get sharper contrast on printed pages by using special laser printer paper, which is available from a variety of paper manufactur- ers.

  • Page 14: Paper Storage

    In a closed cabinet In a cool, dry area Do not leave paper unwrapped or in a place where heat and humidity can damage it. QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 15: Paper Feeding

    Paper Feeding Paper Feeding There are two ways of feeding paper through your printer: Cassette feed (automatically) Manual feed (by hand) Cassette feed automatically pulls paper from one of the cassettes at the front of the printer. The cassettes handle paper as light as 16 pounds (60 g/m ) or as heavy as 24 pounds (90 g/m ), and the maxi-...

  • Page 16: Face-Up Output Bin

    Insert the two end tabs of the face-up output bin into the slot on the back of the printer. Allow the extended part of the bin to lean back into its nor- mal position. QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 17: Manual Feed

    Manual Feed Manual Feed Manual feed is the method of feeding media by hand. You can use the manual feed slot with the adjustable feed guide on top of the paper cassettes for a single manual-feed job. Single-sheet manual feed makes it possible to feed individual sheets of paper or other material (such as envelopes, label stock, and transparencies) into your printer.

  • Page 18: Printing Transparencies

    356° F (180° C). Other specifications on overhead transparen- cies are Thickness: 0.111 to 0.113 mm (4.37 to 4.45 mils) Cutting Dimension Tolerance: +/-0.7 mm (0.031") Cutting Angle: 90° (+/- 0.2°) QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 19: Printing Labels

    Printing Labels Transparencies are especially sensitive to a dirty paper path. If there are shadows either on the top or the bottom of the sheets, see chap- ter 4, “Printer Care,” of this manual for instructions on how to clean the media path.

  • Page 20: Formatting Data For Envelopes

    Open the flap immediately after it passes through the printer, before the seal cools. You may then reseal in the 2-10 QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 21: The Optional Envelope Cassette

    Using Toner Cartridges normal manner. The use of envelopes with emulsion-based glue avoids this problem. Reference The Optional Envelope Cassette To load up to 100 envelopes at a time, use the optional envelope cas- sette. Instructions for installation and use are in chapter 6, “Printer Options,”...

  • Page 22: Handling The Toner Cartridge

    Additional toner cartridges may be purchased from your QMS vendor. Toner specifications are in appendix B, “Technical Specifications,” of your Reference manual. 2-12 QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 23: Installing The Toner Cartridge

    Installing the Toner Cartridge Installing the Toner Cartridge The toner cartridge contains the toner and laser-sensitive drum needed to operate the laser printer. CA UTION Open the printer top cover. Hold the new cartridge with both hands and gently rock it from side to side.
  • Page 24 Discard the tab and tape. Close the printer top cover. The toner cartridge is now ready for use. 2-14 QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 25: Advanced Printing Features

    Advanced Printing Features In This Chapter . . . High-resolution printing Chaining cassettes Collating output Working with status pages Cancelling a print job Ending a print job EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 26: Introduction

    600 dpi resolution. Your QMS 1725E Print System comes from the factory with 8 MB (megabytes) of memory, more than enough to handle both 300 or 600 dpi during simplex printing.

  • Page 27: Cassette Chaining

    Cassette Chaining table lists the minimum amount of memory necessary for each resolu- tion/media size combination: Media Minimum RAM (in MB) 300x300 dpi 600x600 dpi Simplex Duplex Simplex Duplex Letter 4 MB 6 MB 8 MB 12 MB Legal 4 MB 6 MB 8 MB 16 MB...

  • Page 28: Collating Output

    Collating Output With sufficient memory (12MB minimum) or a hard disk installed, the QMS 1725E Print System can deliver multiple copies of your files in collated order to the face-down output bin without having to send the file repeatedly. This feature dramatically reduces your data transmis- sion and improves performance.

  • Page 29: Working With Status Pages

    Working with Status Pages order of three copies of a large document when chunk collation is used. Several factors control the point when chunk collation occurs. Copy Copy Copy Pages 101-200 Pages 101-200 Pages 101-200 Copy Copy Copy Pages 1-100 Pages 1-100 Pages 1-100 The maximum collation sequence is 100 sheets.

  • Page 30: Printing A Status

    It cancels all print jobs that are currently printing, interpreting, or spooling. It allows you to send an end-of-job indicator to a currently compil- ing print job that is waiting for incoming data. QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 31: Cancelling A Print Job

    Cancelling/ Ending Print Jobs Once the print jobs are canceled or ended, the printer resumes print- ing other jobs in the queue. You don’t have to press the Online/Offline key to take the printer off line before using the Cancel key. There are no equivalent functions in the configuration menu.

  • Page 32: Ending A Print Job

    Access the Cancelling Job menu. CANCELLING JOB? Next Advance to the End Job option. CANCELLING JOB? END JOB Cancel Select End Job. END JOB or Select IS SELECTED QMS 1725E Print Sytem Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 33: Printer Care

    Printer Care In This Chapter . . . Handling the printer Cleaning the printer EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 34: Introduction

    If you are not going to use the printer for an extended length of time Unplug the power cord from the power source outlet Leave the cartridge inside the printer QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 35: Keeping The Printer Clean

    Keeping the Printer Clean Keeping the Printer Clean To maintain sharp print quality, clean the inside of the printer at the following times: Every time the toner cartridge is changed After printing 8,000 single-sided pages Whenever print quality becomes unsatisfactory The inside of the printer must be wiped clean of any toner residue and paper dust.
  • Page 36 Use the cleaning brush to wipe clean the anti-static teeth. Caution: QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 37: Cleaning The Transfer-Guide Lock-Tray And Strip

    Keeping the Printer Clean Cleaning the Transfer-Guide Lock-Tray and Strip The transfer-guide area controls the path of the media as it passes through the printer. Dust can accumulate over time on these guides and affect the appearance of your print. To clean the transfer-guide area Make sure the printer’s power cord is unplugged and open the printer top section.

  • Page 38: Cleaning The Media-Feed-Guide Area

    With a water-dampened, soft cloth, wipe off any accumulated dust from the media feed guide area. Using a dry, soft cloth, wipe the cleaned area to remove moisture. QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 39: Print Quality

    Print Quality In This Chapter . . . About print quality About gamma correction Changing print resolution EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 40: Introduction

    The scale on the density adjustment dial shows the density set- ting; the dark marking identifies increased density, and the light marking identifies reduced density. QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 41: About Gamma Correction

    About Gamma Correction Adjust the dial to the desired setting. To increase density (darken print on the page), slide the dial toward the rear of the printer. To decrease density (lighten print on the page), slide the dial toward the front of the printer. The dial clicks at the center setting.

  • Page 42: Changing Print Resolution

    Your printer is capable of printing at 300 or 600 dpi. For pages requiring the best quality your printer can provide, set the printer resolution to 600 dpi. QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 43: Setting Default Resolution

    Changing Print Resolution Setting Default Resolution This option sets the print engine’s default resolution. Menu Administration/Engine/Def Resolution Choices 300 dpi—300x300 dpi resolution. 600 dpi—600x600 dpi resolution. Default 600 dpi Notes Printing duplex using 600x600 resolution with legal size media requires 16 MB of printer memory. Print Quality EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 44 EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 45: Troubleshooting Printer Problems

    Troubleshooting Printer Problems In This Chapter . . . Status messages Printer problem checklist Media jams Problem descriptions Print quality problems Image defects Placing a service call EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 46: Introduction

    The optional duplexer unit is not DUPLEXER ABSENT installed. Media has jammed while passing DUPLEXER JAM through the duplexer. QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 47 Status Messages The printer is on line, but no jobs are in IDLE process. The optional envelope feeder was ILLEGAL DUPLEX PRINTING selected as the input bin and the duplexer as the output bin. The printer does not support duplexing envelopes. Media has been inserted in the manual ILLEGAL MANUAL FEED feed slot before the paper tray lifting...

  • Page 48: Service Messages

    Service calls should be placed to the vendor from whom you pur- chased the printer. If you cannot get service from your vendor, see appendix A, “QMS Customer Support.” QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 49: Postscript Errors

    PostScript Errors HP-GL Error Codes and PCL Error Codes The following tables list error codes that could appear on the printer message window when running HPGL or PCL emulations. Error Explanation Explanation Error Codes Code Not enough memory for Not enough memory for job.

  • Page 50: Printer Problem Checklist

    Is the power outlet working? Does the line voltage from the power outlet match the printer's power requirements? See appendix B, “Techni- cal Specifications,” in your Reference guide. QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 51 Printer Problem Checklist Can you print a status page? YES - Go to question 3. NO - Check the following: Is the printer off line before you try to enter the Adminis- tration/Special Pages/Print Status menu? It should be. Does the cassette have paper? If it is out of paper, the PAPER OUT message displays and the Error indicator lights.

  • Page 52: Media Jams

    Frequent jams in any area indicate that area should be checked, repaired, or QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 53: Clearing An Input Bin Media Jam

    Media Jams cleaned. Repeated jams may also happen if you are using the wrong weight paper. Jams can occur in the following areas: Upper input bin Lower input bin Image transfer area Fuser assembly area Output area Duplexing unit After checking for and removing media from the areas indicated, open and close the printer cover to clear the jam signal.
  • Page 54 Remove the media. 6-10 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 55: Clearing An Image-Transfer Area Media Jam

    Media Jams Restore the inner metal plate to its original position and close the transfer-guide lock-tray. Both must be properly in place before closing the printer or the printer may be damaged. Close the printer’s top cover. Clearing an Image-Transfer Area Media Jam To clear a media jam from the image-transfer area, follow these steps: Open the printer top cover and locate the transfer-guide...

  • Page 56: Clearing A Fuser Assembly Area Media Jam

    Use this procedure to clear a paper jam from the fuser assembly area: Open the printer top cover and locate the fuser assembly. WARNING A CHTUNG! 6-12 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 57 Media Jams If the jam is at the front of the fuser assembly, remove the media by using the green plastic knob at the left of the fuser and rolling it away from you. Be careful not to get the media near any clothing. It may contain some unfused toner.

  • Page 58: Clearing An Output Bin Media Jam

    If the jammed media has passed completely through the fuser assembly and is partially visible in the upper output 6-14 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 59: Clearing A Duplexer Media Jam

    Media Jams bin, close the printer top cover, and then lift the media guide arm and pull out the media slowly. After removing the media, lower the media guide arm. Clearing a Duplexer Media Jam To clear a jam from the duplexing unit, follow these instructions: Press lightly on the upper edge of the duplex access door on the lower-left side of the printer.

  • Page 60: Problem Descriptions

    If this happens often, reinstall the LaserWriter and Laser Prep files, which reset the printer. If neither of these is the prob- lem, place a service call to your QMS vendor. 6-16 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

  • Page 61: No Advanced Status

    Problem Descriptions No Advanced Status Page If your printer prints a standard status page even though you’ve con- figured the printer in the Administration/Special Pages/Status Page Type menu to print an advanced status page, your printer probably doesn’t have enough free memory available. To print an advanced status page you may need to reduce the amount of memory assigned to one or more of the memory clients or add more memory (see the “Memory”...
  • Page 62 You could have the wrong kind of cable, or your printer may not be configured for the correct cable and port. Make sure no one pressed the Cancel key while your job was printing. 6-18 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 63 Print Quality Problems Check the message window to see if the cassette you are using needs more media. Printer Will Not Duplex If the error message DUPLEXER ABSENT appears in the message window, make sure you have the optional duplexing assembly cor- rectly installed by referring to chapter 6, “Printer Options,”...
  • Page 64 Increase the print density by adjusting the print density con- trol lever inside the printer to the thick end of the wedge- shaped scale. 6-20 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 65 Image Defects Remove the toner cartridge and gently rock it from side to side as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. If steps 1, 2, and 3 do not solve the problem, install a new cartridge.
  • Page 66 If you can print, have a status page available. Your service representative needs to know these things prior to help- ing you. 6-22 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 67 QMS Customer Support In This Chapter . . . Sources of customer support QMS world-wide offices EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 68 The first time you call, request the directory (press 2 on your phone or fax keypad when prompted). Then call back to request specific docu- ments. You can order up to three documents per call. QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 69 Sources of Support The QMS Corporate Bulletin Board System The QMS Corporate Bulletin Board System (BBS) contains technical support notes, application notes, drivers, patches, and utilities. Tech- nical questions not requiring an immediate response can be left on electronic mail for the Sysop (System Operator). The bulletin board [(205) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM, YMODEM, and ZMODEM capabilities.
  • Page 70 The interface you are using, and, if serial, the protocol The application and version you are using The emulation you are using Your printer firmware version (listed on the status and start-up pages) QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 71 Sources of Support QMS National Service The following numbers are valid in the US. To contact QMS in other countries, see the list of world-wide offices inthe following section. (800) 762-8894 Call for service information and maintenance pricing for repair of all QMS printers and printers of various other manufacturers.
  • Page 72 Düsseldorf (49) 211/596 1333 East, Africa London (44) 1 784 442255 Maarssen (31) 3465 51 333 Paris (33) (1) 4107 9393 Stockholm (46) (8) 725 5680 QMS 1725E Print System Operation EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 73 Index Cassette Envelope 2-11 Alignment Chaining 3-3 Image 3-6 Chunk collation 3-5 Anti-static teeth 4-3 Cleaning Anti-static teeth 4-3 Paper feed guide 4-6 Printer 4-3 Blank pages 6-18 Transfer guide lock tray 4-5 Buffer sizes 3-6 Transfer guide strip 4-5 Bulletin board, QMS A-3 Collating Chunk 3-5...
  • Page 74 Specifications 2-9 High-resolution printing 3-2 Labels Printing 2-9 Specifications 2-9 Idle Status message 6-3 Idle input printing Status message 6-3 Image alignment 3-6 — QMS 1725E Print System Operation Index EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 75 Preventing paper jams 2-2 Print density 5-2 Q-FAX A-2 Print job Quality problems 6-19 Cancelling 3-6, 3-7, 3-8 Print quality Density adjustment 5-2 Gamma correction 5-3 — QMS 1725E Print System Operation Index EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...
  • Page 76 Status Page Printing 3-5 Won’t print 6-7 Support CompuServe A-3 Customer A-2 Internet A-3 QMS bulletin board A-3 QMS, World-wide A-6 Technical A-4 — QMS 1725E Print System Operation Index EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500...

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