Troubleshooting - Alphasmart AS Pro Owner's Manual

This equipment generates, uses, and can radiate radio fre-
quency energy and if not installed and used in accordance
with the instruction manual, may cause harmful interference
to radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the
receiver
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician
for help.
Note: Use of shielded power and interface cables with this
equipment is required in order to ensure compliance with FCC
specifications.
Caution: Changes or modifications to this equipment not
expressly approved by the manufacturer responsible for compliance
could void the user's authority to operate the equipment.
T R O U B L E S H O O T I N G
The following is a list of difficulties you may encounter
while using AlphaSmart, and the solutions to these common
problems.
When a file is transferred to the Macintosh, some of the
characters do not show up or appear not to have trans-
ferred.
• Disconnect the AlphaSmart from the Macintosh and check
the file transfer speed by pressing Option-
AlphaSmart to a slower setting (speed 1 is the slowest).
• Try using a different word processing program. Some pro-
grams allow the AlphaSmart to transfer data faster than
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AlphaSmart Pro
others. (ClarisWorks allows faster sends than MS Works
and MS Word.)
• Adjust the keyboard control panel in the Macintosh system
to a faster speed to maximize the file transfer speed.
• If the characters transferred are the wrong characters, e.g.
you type an "A" but get something else and you are send-
ing to a PC, then the PC probably doesn't support "hot
swapping." See the section "PC Hot-Swapping" for details
on how to get around this.
My PC beeps at me when I send text to it.
• Make sure you have a word processor file open on the PC.
• Try changing to a lower send speed by disconnecting the
AlphaSmart and pressing Option-
When I transfer text to my PC, only the first one or two
characters of my text show up.
• Make sure your regular PC keyboard isn't connected.
Disconnect your keyboard and try resending your text.
Nothing appears on the AlphaSmart screen when I turn
it on.
• Check your batteries. Plug your AlphaSmart into the AC
adapter—if it turns on, your batteries are discharged or
have been improperly inserted. Make sure the batteries are
oriented as indicated in the battery cavity.
• If the screen is blank, except for a flashing cursor in the
upper left corner of the screen, then you are simply in an
empty file. Start typing and characters should appear on
your screen.
• Your batteries may be loose in the battery compartment. To
fix this, remove the "AA" batteries and pry out the minus
(–) side battery clip. Use the battery door or a small screw-
driver to pry out the spring so that it will hold the batteries
tighter and in place.
It doesn't save when I turn it off or I see a "Signature not
found" and "Testing RAM" message when I turn it on.
• The internal Lithium battery has probably become dis-
lodged. If the AlphaSmart rattles when you shake it, then
AlphaSmart Pro
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