Return Procedures - Alphasmart AS Pro Owner's Manual

Is it OK to connect/disconnect the keyboard cable when the
computer is ON?
Macintosh: Yes—we have specifically tested this. For details,
please see the section "Concerns About ADB Live Connect/
Disconnect".
PC: Yes—most PCs allow connecting/disconnecting the key-
board while the computer is on. Some PCs, however, have a
security feature where they detect a keyboard being swapped
and then lock up, preventing any unauthorized access. To
regain use of this type of PC, it must be rebooted. However,
physical damage will not occur on any machine because the
keyboard interface is an open-collector type. See the "PC
Hot-Swapping" section for more details.
What is TurboTransfer Software?
It is an extension that is available for Macs only (loaded into
the Mac system), that speeds up the transfer speed by a fac-
tor of six. For more details, please see the TurboTransfer sec-
tion.
Is there a Y cable for PCs?
No. Unlike the Mac, PCs do not support more than one key-
board being connected at one time.
How do I order an AlphaSmart or other products?
AlphaSmarts may be ordered from your local dealer or
one of our distributors. See our web page at
http://www.alphasmart.com for a list of local distribu-
tors and 1-800 catalog phone numbers.
You may also order directly from us. IPD accepts school pur-
chase orders by fax or mail. You may also order by telephone
using VISA/MasterCard, or by sending a personal check. The
product will usually be delivered within four weeks after we
have received your order. Our address is:
Intelligent Peripheral Devices, Inc.
20380 Town Center Lane, #270
Cupertino, CA 95014
Phone: (408) 252-9400
Fax: (408) 252-9409
E-mail: info@alphasmart.com
Home Page: http://www.alphasmart.com
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R E T U R N P R O C E D U R E S
When you have a problem with your AlphaSmart, please do
the following:
1. Read the Troubleshooting and Frequently Asked Questions
2. Call the business which sold you the AlphaSmart, e-mail
3. If the unit does need to be returned to the factory for
4. Write the RMA number on the outside of the box,
5. Ship the damaged AlphaSmart to the address given when
AlphaSmart Pro AlphaSmart Pro
sections in this manual. If this doesn't solve your problems,
IPD at support@alphasmart.com, or call AlphaSmart
Service toll-free at (888) 274-2720. 80 percent of all prob-
lems can be solved by e-mail or over the phone.
repair, it MUST be assigned an RMA (Return
Material Authorization) number before it is
returned. To receive an RMA number, e-mail
support@alphasmart.com with the following
information:
a. a detailed description of the problem.
b. the serial number of the unit.
c. your name and the address to which the unit should
be returned.
If you don't have e-mail, you may fax the above informa-
tion to (408) 252-9409—and be sure to include your fax
number. You may also call (888) 274-2720.
This information is put into IPD's RMA database used
to track returns. Only the IPD office can assign
RMA numbers.
If an AlphaSmart is returned without an RMA number, it
will delay its repair and increase the chance that it can
become "lost" (similar to the "lost sock black hole" phe-
nomenon experienced in most homes). IPD will not be
responsible for units returned without an RMA number.
and on the inside—tape a short, detailed note to each
AlphaSmart explaining the problem (include the RMA
number on each note).
you receive your RMA number. You will be sending the
AlphaSmart to a repair center, not the IPD office.
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