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Troubleshooting
Related Manuals for Unitec Portal TI+
Summary of Contents for Unitec Portal TI+
- Page 1 Portal TI+® Owners Manual Unitec 443-561-1200• www.StartwithUnitec.com...
- Page 2 C O P Y R I G H T © 2014 Unitec, Incorporated. All rights reserved. No part of this book, including text, screen examples, diagrams, or icons, may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without prior written permission of Unitec, Incorporated.
- Page 3 P O R T A L Document Revision History Software Release Date Changes Made Version Changed OS from Windows NT to Windows 7 POS Ready. Added support for card redemption for discounts, added accounting report for console printer, added support for barcode redemption for fleet and prepaid 4.43 Portal accounts, added Site Lynx code service, added batch management 9/2014...
- Page 4 P O R T A L [ T H I S P A G E I N T E N T I O N A L L Y L E F T B L A N K ] Document Number: PTL1028 Document Title: Portal 3 Owners Manual...
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Page 5: Table Of Contents
P O R T A L Table of Contents 1 Introduction ......................10 2 Login ........................10 3 Set-up Functions ....................... 14 General Site Information ..................14 Product Programming ..................... 14 Portal Programming ....................14 3.3.1 General Information ..................14 3.3.2 Operating Schedule ................... - Page 6 P O R T A L Accounts ........................30 5.6.1 Prepaid and Subscription Accounts ..............30 5.6.2 Loyalty Accounts ....................31 5.6.3 Fleet Accounts ....................32 Account Reports ...................... 34 5.7.1 Status Report ....................34 5.7.2 Listing Report ....................35 5.7.3 Loyalty Report ....................
- Page 7 P O R T A L 10.3.1 Setting the Alarm ..................71 10.3.2 Shock Sensor ..................... 72 10.4 Bill Dispenser ......................72 10.4.1 Bill Dispenser Location ................72 10.4.2 Bill Dispenser Security ................72 10.4.3 Bill Dispenser Operations Components ............ 73 10.4.4 Clearing Bill Dispenser Jams ..............
- Page 8 P O R T A L Document Number: PTL1028 Document Title: Portal 3 Owners Manual...
- Page 9 P O R T A L Table of Figures Figure 1. Portal TI Login Screen......................10 Figure 2. Password Change Screen ....................... 11 Figure 3. Site Summary Screen ......................13 Figure 4. Promotions - Main Screen ..................... 18 Figure 5. Promotions Main Screen ......................20 Figure 6.
- Page 10 P O R T A L Figure 39. System Utilities Screen ......................56 Figure 40. Enable Support Mode Screen ....................57 Figure 41. Database Utility Screen ......................58 Figure 42. Database Compact and Clean Screen .................. 58 Figure 43. Delete Old Codes Screen ...................... 59 Figure 44.
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Page 11: Introduction
P O R T A L 1 Introduction The Portal is car wash payment system that is designed to work at any in-bay automatic or conveyor and works well for the express exterior car wash. This Owner’s Manual describes the programming features and provides information on daily operations and recommended maintenance. -
Page 12: Figure 2. Password Change Screen
P O R T A L Due to PCI compliance, once you login the first time using an administrative password , you will immediately be prompted to change your password to a more secure password that is at least 7 characters long and contains both letters and numbers, as shown below. - Page 13 P O R T A L NOTE: The new password will also be required to login to the Maintenance screens on the Portal, Sentinel and C-Start units. A keyboard will appear at units that have a touchscreen. For Portals that have a keypad, you either must use a keyboard to login, or you must scroll through the keys on the side of the display to enter your password.
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Page 14: Figure 3. Site Summary Screen
P O R T A L Upon successful login, the Summary page of the management application will appear. This screen displays a list of devices present on the local network with a count of washes provided and associated revenue for the current day. -
Page 15: Set-Up Functions
The Set-up function are used to program the Portal’s operational settings and for managing system users. Portal programming should be performed during installation by your Unitec distributor, but there are some settings that an equipment owner may wish to change, periodically. This section of the manual describes the programmable features that are available. -
Page 16: Operating Schedule
P O R T A L 3.3.2 Operating Schedule The Operating schedule allows you to automatically set an opening and closing time for your car wash. The message that is displayed when the site is closed can be programmed on the User Interface Set-up Page (described in section 3.3.7). -
Page 17: User Interface Set-Up
P O R T A L 3.3.7 User Interface Set-up The User Interface set-up page is used to change messages displayed to customers and adjust ‘time-out’ values for certain user screens. There are several features on this page that an operator may wish to adjust including: ... -
Page 18: Pos Interface
The POS Interface function is used to configure the interface to a Point of Sale register in use at a C-store. These settings would typically not be changed after installation and should only be changed by your Unitec distributor. 3.6 Sales Screen The Sales screen set-up is used to configure the user buttons screen of the console screen. -
Page 19: Promotions
P O R T A L 4 Promotions The promotions feature is used to set up and manage various marketing programs. The types of programs that are available include discounts, complimentary washes, fundraisers, and scheduled specials. Reports for tracking and managing these programs are accessed through the menu options on the left side of the promotions management pages (as shown below). -
Page 20: Fundraisers
P O R T A L 4.3 Fundraisers The fundraiser is a code-activated promotion intended to encourage supporters of an organization to use the car wash. No discount or other benefit is provided to the user at the wash but usage of the fundraiser ‘code’... -
Page 21: Promotions Setup
P O R T A L 4.6 Promotions Setup Figure 5. Promotions Main Screen The Promotions Setup screen displays the current promotions. They are listed by name, type of promotions, and status. Note that the promotion statuses are ‘active’, ‘inactive’, ‘expired’, and ‘exhausted’. -
Page 22: Prize Promo Setup
P O R T A L 4.6.1 Prize Promo Setup Figure 6. Prize Discount Setup Screen 1. To setup a Prize Discount, enter the name of the prize discount. 2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in percent). -
Page 23: Promotions Setup
P O R T A L Figure 7. Prize Voucher Setup Screen 1. To setup a Prize Voucher, enter the name of the prize voucher. 2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in percent). -
Page 24: Figure 8. Edit Discount Screen
P O R T A L Figure 8. Edit Discount Screen 1. Enter the Name of the promotion. Select Active to enable the promotion. 2. Select the method of the promotion from the drop-down menu. For Discounts and Free Washes, the methods are: Codes, Tokens 1-4, and VIP Coupons 1-3 and Mars Coupon. If Mars Coupon is selected, you will need to enter the 4-digit code from the coupon. -
Page 25: Promotions Reports
P O R T A L 8. Click Save. If you wish to change or delete a wash, click Remove from List by that wash. 9. Click Save. 4.7 Promotions Reports 4.7.1 Status Report The status report lists all promotions that have been configured and provides status information, as shown in the sample report below. -
Page 26: House Accounts
P O R T A L Figure 11. Sample Promotions Usage Report 5 House Accounts The accounts module is a product option that allows house accounts to be set up and managed in the Sierra server application. Four account types are available: prepaid, subscription, loyalty, and fleet accounts. -
Page 27: Subscription Accounts
P O R T A L You may reload the account without reentering all information, and the customer may also reload his account at the entry unit. If the balance of the account is insufficient for the purchase, the customer will be asked if they’d like to recharge the account. -
Page 28: Fleet Accounts
P O R T A L Frequency Reward – select wash that will be awarded Expiration – Days in which rewards must be claimed (default will be no expiration) Accounts will be activated from the management pages by selecting the associated loyalty program and entering the customer-specific data, including: ... -
Page 29: Pre-Paid Account Program Setup
P O R T A L Figure 12. Account Program Screen To setup a new account program, select from either Pre-paid, Subscription or Loyalty from the drop-down menu below the table and click Add New Account Program. The Edit Account screen will be displayed. To edit an existing account program, click Edit next to that program. -
Page 30: Subscription Account Program Setup
P O R T A L Select the type of account from the drop-down menu. A product-based account is useable for only (1) wash product (which is selected from a drop down list). Monetary accounts can be used for any wash. NOTE: Prepaid accounts can be monetary or product based; subscription accounts are product based. -
Page 31: Accounts
P O R T A L Enter the name of the account program. Chose whether or not to force a receipt with each transaction. Select the product from the drop-down menu. Enter the Issue Price (or selling price) that will be reported when a new account is issued (or sold) and then enter the Value for which the account can be redeemed. -
Page 32: Loyalty Accounts
P O R T A L Figure 15. Prepaid Account Edit Screen The account set-up page will show values that were set-up for the account program but additional data will need to be entered for the account holder as follows: ... -
Page 33: Fleet Accounts
P O R T A L Figure 16. Loyalty Account Setup Screen 5.6.3 Fleet Accounts Fleet Accounts are set-up and managed directly through the ‘Accounts’ option (not the ‘Programs’ option). Account set-up is a 2-step process. The first step will be to set up and save the fleet business account. -
Page 34: Figure 17. Edit Fleet Account
P O R T A L Figure 17. Edit Fleet Account To set-up the fleet account: Enter the business name for the account in the Name field. Select the account type as monetary or product based. For product accounts, the associated wash product will need to be selected from the drop down list of available products. -
Page 35: Account Reports
P O R T A L Figure 18. Edit Account User To add a new user, Enter the first and last name of the account user Select the redemption method (code, card, barcode or RFID Tag) Enter the code, card number or RFID tag number for the user Click Save. -
Page 36: Listing Report
P O R T A L Figure 19. Sample House Account Status Report 5.7.2 Listing Report This report allows you to export a list of account holders in .csv format. The exported file includes the account holder name and contact information, account number, and enrollment date. Document Number: PTL1028 Document Title:... -
Page 37: Loyalty Report
P O R T A L 5.7.3 Loyalty Report The Loyalty Report provides a list of all members, their account numbers, uses, uses per month, and rewards information, plus any discount. Issued Claimed Expired Average Account Name Account # Uses Uses/Month Rewards Rewards Rewards Discount... -
Page 38: Figure 21. Sample House Account Fleet Report
P O R T A L Figure 21. Sample House Account Fleet Report The Fleet Report contains the following information for the specified time period: Name of the fleet account Document Number: PTL1028 Document Title: Portal 3 Owners Manual... - Page 39 P O R T A L Dates of billing, when the payment is due, and the amount due The payment address User Name and Account Number (either card, code or RFID tag) Day the car wash was used ...
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Page 40: Sales Report
P O R T A L 5.7.5 Sales Report Figure 22. Account Sales Report The account sales report provides a list of prepaid account sales and account reloads during a user defined date range. A sample report is shown above. ... -
Page 41: Account Transaction Report
P O R T A L Price -- indicates the amount due from the account holder. Employee ID – indicates the system user who issued or reloaded the account. 5.7.6 Account Transaction Report Figure 23. Account Transaction Report The Account Transaction Report displays all transactions over a user defined date range. -
Page 42: Reports
P O R T A L 6 Reports The Reports function allows you to view accounting information and product usage, filtered by ranges and dates you specify. When a report is generated, the associated data will appear on the screen with Print and Save functions. -
Page 43: Site Revenue Report
P O R T A L 6.1 Site Revenue Report Revenue reports can be generated for the current business day, previous day or for a user specified date range. From the report view, the user can print a report copy or save an electronic version in .CSV format. An example report is shown below with descriptions of the included data. -
Page 44: Figure 24. Sample Site Revenue Report
P O R T A L Revenue Account Sales $25 Gift $175.00 5 Deluxe Card $120.00 5 Express Card $120.00 Total $415.00 Accounts Reloads 5 Deluxe Card $320.00 5 Express Card $150.00 Total $470.00 Site Totals Revenue Prepaids Subscription $2,448.30 $1,029.00 0.00 Tax Collected 38.55... -
Page 45: Sales Report
P O R T A L 6.2 Sales Report The Sales report shows the products that were purchased in the reporting period. This report can be generated for a specific payment device or for all devices on site. The available report periods are current day, previous day or a user-specified date range. - Page 46 P O R T A L Wash Activations - Provides a count of washes dispensed, broken down by wash type, and includes washes dispensed using codes or maintenance accounts. The usage metric shows the percentage of activations for each wash type. Self-serve wash packages are displayed by purchase type - cash, credit, house account, or maintenance account.
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Page 47: Cash Report
P O R T A L 6.3 Cash Report The cash report provides details on cash, coupons and tokens that were received and dispensed during the business day. The report can be generated for the current day (as a real time snapshot) or for any previous day. -
Page 48: Transaction Report
P O R T A L from a cash acceptor or dispensing device. The adjustment record shows the date and time of the event, the user ID of the employee that performed the adjustment, and lists the amount of cash that was added or removed. -
Page 49: Figure 27. Sample Transaction Report
P O R T A L Figure 27. Sample Transaction Report When the transaction report is viewed, a “details” link will be displayed for each record. By clicking on this link, the user can view and print a more detailed record of the transaction. An example of this detailed view is shown below. -
Page 50: Code Listing Report
P O R T A L 6.5 Code Listing Report The code listing report is applicable to sites that use the optional POS interface or console for wash code sales. It can be used to check the status of a specific code by entering all or part of the code number. To generate a complete list of wash codes in memory, leave the code field blank and select the Run report button. -
Page 51: Sales
P O R T A L 7 Sales The Sales tab displays and functions as a Point of Sale console interface. You must first set up the Sales screen in the POS Interface in order for this screen to be populated. Figure 30. -
Page 52: Figure 31. Purchase Wash Package Screen
P O R T A L To purchase a wash package, select one of the washes then click Purchase. Figure 31. Purchase Wash Package Screen A code will be generated and displayed on the screen. You may then print the code from the POS printer or from the print function of your PC. -
Page 53: Figure 33. Account Purchase
P O R T A L To purchase a new account, click on the account: Figure 33. Account Purchase Select code or card. Enter the account number. Enter the account holder’s name. Click Purchase to finalize the account purchase. Document Number: PTL1028 Document Title: Portal 3 Owners Manual... -
Page 54: Figure 34. Reload Account Screen
P O R T A L To reload an account, click Reload and enter the account number. Figure 34. Reload Account Screen Ensure the account holder’s information is correct, then click Reload. Figure 35. Reloaded Account Screen Document Number: PTL1028 Document Title: Portal 3 Owners Manual... -
Page 55: Figure 36. Rewash Selection Screen
P O R T A L To issue a rewash code, click Rewash then select the wash to issue the code: Figure 36. Rewash Selection Screen Figure 37. Rewash Code Issued Screen Document Number: PTL1028 Document Title: Portal 3 Owners Manual... -
Page 56: Figure 38. Report Date Selection Screen
P O R T A L To print a report, select the report type. If you would like to select a date other than the current day, select Change Dates. You may select the current day, select the previous day, or select a date range, then click Done, then Print Report. -
Page 57: Utilities
P O R T A L 8 Utilities The Utilities tab allows you to view the current server version, view the current C drive version, view any hot fixes applied, view the IP address, set the system date and time, backup and restore the databases, view the event log, and upload software updates. -
Page 58: Enable Support Mode
Enable Support Mode is a feature that allows Unitec Customer Service to access and troubleshoot the server via remote access. If your devices are having problems, call Unitec Customer Support at 1800 Click the button to access the next screen. -
Page 59: Database Management
P O R T A L 8.2 Database Management Figure 41. Database Utility Screen The Database Utility screen is used to backup and restore the Sierra Server databases. Database back up files can be used to restore operation of the system in the event of a catastrophic event. To minimize the potential for lost sales data, regular back-ups should be performed. -
Page 60: Delete Old Codes
P O R T A L Enter a start date. Click Delete Transactions. NOTE: All transactions prior to that date will be deleted, so make sure to create a database backup and hardcopy backups before performing this function. 8.2.2 Delete Old Codes The Deleting Old Codes function allows you to erase old POS codes from the database to remove old unused codes from reports and free up memory. -
Page 61: Restore Factory Defaults
Note: Any activity that occurred since the last back up will be written over by performing the Restore and that activity will be lost, including sales transactions and configuration changes. 8.2.4 Restore Factory Defaults This function should only be used when advised to by Unitec Customer Support. Document Number: PTL1028... -
Page 62: Files
P O R T A L 8.3 Files Figure 45. Files Screen The Files screen allows you to load software update files and post sale video files to the unit. Updates are provided on a thumbdrive that is to be connected to the USB port on the primary carrier board. With the thumbdrive installed, click the Load Files button. -
Page 63: Maintenance Functions
P O R T A L 9 Maintenance Functions The Maintenance screen displays the current status of the devices located in the Portal unit. This screen is only accessible from the Portal, and will appear after you turn the key in the lock and login to the unit or by entering the code 4401 at the Sales screen. -
Page 64: Cash Functions
P O R T A L Test Hardware – This key brings up the screen to test installed devices. Cash Functions – This key allows an authorized user to deposit or remove cash from the Portal vault. This will reset the cash totals. Shutdown –... -
Page 65: Figure 48. Cash Removal Screen
P O R T A L Figure 48. Cash Removal Screen The Cash Removal screen allows you to keep track of the cash removed from the Portal. When removing cash, you must remove ALL cash from that selected device in order for the Portal to report accurate amounts. -
Page 66: Shutdown
P O R T A L 9.2 Shutdown The Shutdown feature allows you to shutdown or restart the Portal. Once the Portal software is shutdown, you may shutdown the unit at the main power switch inside the unit. Note: The shutdown function should always be executed before powering off the Portal. The reload feature allows you to reload the device profile. -
Page 67: Component Operation And Maintenance
P O R T A L 10 Component Operation and Maintenance This section of the manual describes the normal operating procedures and basic troubleshooting and repair techniques for each of the system components. The following procedures are designed to provide you with the hardware troubleshooting and service information you need in order to provide your customers with the highest quality service possible. -
Page 68: Inside The Portal Ti Door Assembly
P O R T A L Figure 50. Portal TI Front View Visible Components 10.1.2 Inside the Portal TI Door Assembly The system components built into the Portal TI Unit door are laid out as shown in the following figure. Document Number: PTL1028 Document Title:... -
Page 69: Inside The Portal Ti Unit Case
P O R T A L Figure 51.Components Inside the Portal TI Door 10.1.3 Inside the Portal TI Unit Case The following figure provides a block diagram showing the components located inside the Portal TI. This drawing is intended to provide general component location information only. Document Number: PTL1028 Document Title:... -
Page 70: Inside The Portal Ti Cash Vault
P O R T A L Figure 52. Block Diagram of Components Inside the Portal TI Case Inside the Portal TI unit case, you will find the following sub-assemblies: Carrier Board – This sub-assembly contains and protects the carrier board. It is located inside the Portal Case on the right-hand wall. -
Page 71: System Cabling
P O R T A L The Coinco Bill Validator logic board is mounted on the inside left wall of the Portal TI. It is mounted with the diagnostic LED facing forward for easier accessibility. Figure 53. Block Diagram of Components Inside the Cash Vault 10.1.5 System Cabling System cabling comes into the Portal TI through the cable entrance ports located on the bottom right hand side of the unit. -
Page 72: Security Devices
P O R T A L Remove the coin hopper from the unit. Remove all coins from the hopper. Use a damp rag to clean any metal dust that may have accumulated on the exit ramp. Remove the two side screws that hold the bottom support bracket and pull the main hopper cube from the hopper assembly. -
Page 73: Shock Sensor
P O R T A L 10.3.2 Shock Sensor The Portal TI is equipped with a shock sensor, located in the upper middle of the unit door, to detect a person attempting to vandalize or break into the unit. It is a small white box adhered to the door. 10.4 Bill Dispenser The Bill Dispenser allows you to dispense cash from the Portal as change. -
Page 74: Bill Dispenser Operations Components
P O R T A L 10.4.3 Bill Dispenser Operations Components The following figure shows the bill dispenser with the primary components labeled. Figure 55. Bill Dispenser Parts Manual Knob - This knob is used to advance the bill transportation devices manually in the event of a bill jam. -
Page 75: Figure 56. Manual Knob And Transportation Area
P O R T A L Caution: If you pull the bill too hard, the belt will come off the pulleys. Figure 56. Manual Knob and Transportation Area After removing the jammed bill, verify that the transportation belts are still properly aligned on their respective pulleys. -
Page 76: Loading The Bill Dispenser
P O R T A L Figure 57. Removing a Jammed Bill 10.4.5 Loading the Bill Dispenser The first time the bill dispenser activates after being re-seated into the Portal TI, there will be a five- second delay while the dispenser initializes before it dispenses the bill(s). Normal dispense time (one to two seconds) will resume after this initial activation. -
Page 77: Figure 58. Loading Instructions
P O R T A L Figure 58. Loading Instructions Slide back the spring-loaded bill holder until it locks. Document Number: PTL1028 Document Title: Portal 3 Owners Manual... -
Page 78: Figure 59. Loading The Bill Dispenser
P O R T A L Figure 59. Loading the Bill Dispenser Insert the bills in groups of 100 (up to 1,200 new bills). Slide the bill holder back into position. Close the cassette door. Rotate the bill dispenser counter-clockwise until it snaps into place. Slide the bill stacker back into the Portal TI. -
Page 79: Maintaining The Bill Dispenser
P O R T A L 10.4.6 Maintaining the Bill Dispenser The following photos show you how to clean the pick roller and the sensor in the bill dispenser. Figure 60. Bill Dispenser Pick Roller Cleaning Document Number: PTL1028 Document Title: Portal 3 Owners Manual... -
Page 80: Figure 61. Bill Dispenser Sensor Cleaning
P O R T A L Figure 61. Bill Dispenser Sensor Cleaning Document Number: PTL1028 Document Title: Portal 3 Owners Manual... -
Page 81: Bill Validator
P O R T A L 10.5 Bill Validator The bill validator allows customers to pay for their washes using bills. The standard Portal TI comes equipped with the Mars bill validation unit. Units built prior to 2010 have Coinco bill validator units. 10.5.1 Mars Bill Validator The Mars bill validator is provided as the bill validator from the manufacturer since 2010. -
Page 82: Figure 63. Mars Bill Validator-Top View
P O R T A L Figure 63. Mars Bill Validator—Top View 1 0 . 5 . 1 . 2 R e p l a c i n g t h e B i l l S t a c k e r To replace the stacker, perform the following steps: Position the stacker behind the Mars Bill Validator with the hinged doors on the side, and the back of the stacker facing away from you. -
Page 83: Figure 64. Mars Bill Stacker Replacement
P O R T A L Figure 64. Mars Bill Stacker Replacement 1 0 . 5 . 1 . 3 M a r s B i l l V a l i d a t o r F l a s h C o d e s The Mars Bill Validator is equipped with an internal diagnostic LED flash code system. -
Page 84: Figure 65. Mars Flash Code Led
P O R T A L Figure 65. Mars Flash Code LED The LED will repeat a specific number of flashes. Each number of flashes corresponds to a specific problem. The following table lists the meaning of each set of flashes. Many of these problems may be easily corrected without the need for technical assistance. - Page 85 P O R T A L # Flashes Diagnostic Code Description Continuous slow Unit failure, replace unit Continuous fast Stacker full LED on LED off Power off 1 0 . 5 . 1 . 4 R e m o v i n g t h e M a r s B i l l V a l i d a t o r F r o m t h e P o r t a l T I Perform the following steps to remove the Mars Bill Validator.
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Page 86: Figure 66. Mars With Lower Housing
P O R T A L Figure 66. Mars with Lower Housing Figure 67. Mars with Lower Housing Removed Document Number: PTL1028 Document Title: Portal 3 Owners Manual... -
Page 87: Card Reader
The cleaner cards are Unitec stock #MS2031 and can also be purchased from Clean Team by calling 1-800-888-8830. For the Panasonic card reader, insert and remove the cleaning card into and out of the card reader several times using both sides of the cleaning card because the Panasonic card reader can read the magnetic stripes from either side of the reader. -
Page 88: Coin Acceptor
P O R T A L Possible Symptom Test Resolution Cause Card reader not Bad Display Verify 5V power LED on display I/O board. Replace Display recognizing card I/O board. I/O Board. Disconnect Card Reader connector from Display inserted. I/O Board. Short pins 1 &... -
Page 89: Programming The Idx To Accept $1 Coins
P O R T A L Figure 68. Outside/ Inside of the IDX You must answer the following questions before proceeding with the programming of the IDX coin acceptor. Do you want to accept tokens? How many different tokens will your site have? How much will each token be worth? Refer to the following table to determine which rotary-switch position corresponds to a particular coin output. -
Page 90: Programming The Idx To Accept Quarters
Before you begin programming, be sure that you have six of each token you plan to program. You are responsible for supplying your own bi-metal tokens. Tokens are not available through Unitec. The Coin Acceptor accepts tokens ranging in size from .984” – 1.125” in diameter. When programming site-specific tokens, it is important that you take into consideration the following items: Tokens with a diameter of .984”... -
Page 91: Erasing Idx Programming
P O R T A L If more tokens are required, refer to Programming the IDX Acceptor to get the switch locations for that particular token, and then press the push-button the number of times that is equal to the number of pulses to be sent for that token. -
Page 92: Removing The Hopper
Figure 69. Block diagram of the Hopper Cage The Portal TI is equipped with a Suzo Mark II coin dispenser, which is embedded in a proprietary Unitec design. The dispenser is able to hold/dispense up to 2,400 quarter-sized coins. It is located inside the Portal TI case in the hopper cage. -
Page 93: Changing The Dispense Value
P O R T A L the weight of the coins. When pouring coins into the dispenser, you must direct the coins at this inclined plane to protect the moving parts at the bottom of the hopper. Follow the instructions below to fill the coin hopper. -
Page 94: Figure 70. Remove Hopper Coin Bucket
P O R T A L Figure 70. Remove Hopper Coin Bucket Gently lift the coin bucket from the hopper dispenser and set it aside. Be careful not to damage the sensor wire connected to the side of the coin bucket. Separate the black hopper cube from the center of the metal body of the assembly by pressing in the round red locking tab while pushing the black hopper cube forward. -
Page 95: Figure 72. Hopper View - Top Removed
P O R T A L Slide the top piece of the black plastic hopper up and off to expose the dispensing wheel. Figure 72. Hopper View - Top Removed Remove the dispensing wheel. Figure 73. Dispensing Wheel Removed Remove the guide arm cover from the coin exit opening. Document Number: PTL1028 Document Title:... -
Page 96: Figure 74. Guide Arm Cover Removed
P O R T A L Figure 74. Guide Arm Cover Removed Using a screwdriver, gently pry off the old hopper arm. Be very careful not to break the pins that hold the arm in place. Place the new hopper arm into the slot exactly as the old one was. Place the new hopper wheel into the plastic hopper exactly as the old one was. -
Page 97: Credit Modem
With the purchase of the dial-up option, you will receive a DataTran modem. This modem receives power from one of the 115VAC outlets inside the unit. These outlets should only be used for Unitec certified optional equipment and are limited to 500mA output each. -
Page 98: Sound System
P O R T A L To adjust the proximity sensor: Place a flat surfaced object approximately 12” x 12” in front of the proximity sensor at the MAXIMUM distance you wish the proximity sensor to detect approaching vehicles (at least 36”). - Page 99 P O R T A L The Main Door Lock switch is the black switch on the lock assembly. This switch closes the circuit when the door is closed and locked, and opens the circuit when the door is open. The Lock/Arm LED (LED 6) is located just under J19 on the Display IO board.
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Page 100: Thermal Printer
P O R T A L 10.13 Thermal Printer The Portal is equipped with the Hecon thermal printer. The Hecon printer uses paper rolls 2.28” to 2.36” wide by up to 400’. The thermal printer is capable of printing graphics and barcodes, as well as system reports. -
Page 101: Replacing The Printer Paper
P O R T A L 10.13.1 Replacing the Printer Paper Replace printer paper when you see a red mark running down the side of the receipt or the unit is reporting Paper low. 1. Insert the new paper roll on the paper carriage at the bottom of the printer. The paper roll should be oriented such that the end of the paper is at the top of the roll.