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•
The Wood Fire is not installed by a qualified
specialist installer;
•
Any electrical work has not been carried out by a
Registered Electrician;
•
The Wood Fire has been moved and reinstalled,
or has been modified in a manner that is not
consistent with the Installation Guide or the
Owner's Manual;
•
The Wood Fire has not been installed or operated
according to the Installation Guide and the
Owner's Manual;
•
The Wood Fire is acquired for business use in any
way.
What is not covered?
•
Labour costs relating exclusively to components
not manufactured by Glen Dimplex.
•
Damage caused by incorrect use or the burning of
treated or painted wood, driftwood or other fuels
which are not recommended.
•
Travel costs for a distance greater than 50 km from
the nearest approved Masport Heating Service
Agent.
•
Defects, malfunctions or failures caused by
incorrect installation, poor installation, normal
wear and tear, misuse, neglect, accidental damage
or failure to follow operating instructions in the
Owner's Manual (including fuel selection, product
operation and maintenance instructions), repairs
or modifications by persons not authorised by
Glen Dimplex, use of parts not supplied by Glen
Dimplex, or damage or other events which have
occurred since the product left the control of Glen
Dimplex.
•
Direct, indirect or consequential losses or special
damages of any kind (including costs of collection
and delivery) other than repair or replacement
of products or components under this warranty,
where any goods are acquired or used for the
purposes of a business;
How to obtain warranty service?
•
Warranty Claims must be made at place of
purchase.
•
Reasonable proof of purchase date is required
to make a warranty claim. You should keep your
purchase receipt.
•
Warranty repair will be completed according to
normal work practices of the service agent.
•
Make the faulty part(s) available to Glen Dimplex
for inspection so that the validity of the claim can
be established by them.
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