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8. Guarantee
HAAS + SOHN gives the buyer a guarantee in the frame of valid legal regulations. The two-year guarantee
runs from the moment of the actual hand-over.
Note
As a document, the respective invoice is to be presented.
If a defect occurs in your appliance within the warranty period, HAAS + SOHN will correct (repair) this defect in
the shortest possible time or optionally replace the defective item. Cancellation of the contract /a reduction in
price is excluded in so far as this does not conflict with the statutory regulations. Only replacement parts that
are expressly authorised or offered by the manufacturer may be used.
Replacement parts that are covered by the warranty and which the customer can replace himself are provided
free of charge during the warranty period. Replacement parts are provided without service intervention.
However, if the customer requires assembly of replacement parts by a service technician, this service is
charged.
Changes to the item purchased that are connected with normal use, invalidate a warranty. Maintenance or
cleaning not performed or performed inadequately, a flue draft that is incorrectly set to the appliance or is
insufficient or too high, improper commissioning, negligence and changes to the appliance, also invalidate a
warranty.
WARNING
In case of any alteration in the construction of the stove, as well as of its use contrary to the determined
purpose, all the rights arising from the guarantee cease to exist.
9. Orders of spare parts / questions of the service / complaints
In case of ordering spare parts, or with questions concerning the repairs and service, or when lodging a
complaint, address always directly your Haas+Sohn vendor, from whom you have bought the appliance.
In order to allow fast processing of your query, the data from the type plate of the appliance are
necessary unconditionally:
• Exact designation of the type (execution, model)
• Serial number
The type plate is situated on the rear side of the stove and on the title page of the Operation Manual.
9.1. Orders of spare parts
Moreover, please pay attention to technical drawings and tables in the specification of the appliance, where
you will find the correct denomination of the required spare part.
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