Do you have a question about the PL963 Series and is the answer not in the manual?
Questions and answers
Mark Moss
January 23, 2025
Hello there, I **** an electrical contractor who has had the unfortunate experience of troubleshooting one of your devices.
The customer had (1) unit short out on them, and then I came by to install another (upon their request without knowing it had previously shorted) and it shorted out within 2 mins of being connected. I **** curious what the circumstances may be for a situation like this and if you have any insight into this matter for things to avoid/help solve the issue.
I have now been tasked with troubleshooting and would like to get as much info as possible for this scenario. I have a LiftMaster Gate, and the voltage is 24-27VDC depending on how charged the batteries are, and it was operational for about 8-10 months prior to this random occurrence.
My first plan of attack is to remove the existing wiring out of the system (it’s a CAT5 cable) using the lines to be connected to the terminals provided in the box. Not for a hardwired WiFi control but as splices to the normally open/closed circumstances.
I **** going to be using 18/10 solid copper. I have not looked into the issues that could be surrounding the gate motor, but all I know is that the 2nd unit installed did not short right away but instead took about 2-5 mins to implode. More so curious if there is any information that you may have that could aid my struggles here.
Need help?
Do you have a question about the PL963 Series and is the answer not in the manual?
Questions and answers
Hello there, I **** an electrical contractor who has had the unfortunate experience of troubleshooting one of your devices. The customer had (1) unit short out on them, and then I came by to install another (upon their request without knowing it had previously shorted) and it shorted out within 2 mins of being connected. I **** curious what the circumstances may be for a situation like this and if you have any insight into this matter for things to avoid/help solve the issue. I have now been tasked with troubleshooting and would like to get as much info as possible for this scenario. I have a LiftMaster Gate, and the voltage is 24-27VDC depending on how charged the batteries are, and it was operational for about 8-10 months prior to this random occurrence. My first plan of attack is to remove the existing wiring out of the system (it’s a CAT5 cable) using the lines to be connected to the terminals provided in the box. Not for a hardwired WiFi control but as splices to the normally open/closed circumstances. I **** going to be using 18/10 solid copper. I have not looked into the issues that could be surrounding the gate motor, but all I know is that the 2nd unit installed did not short right away but instead took about 2-5 mins to implode. More so curious if there is any information that you may have that could aid my struggles here.