Abbott SoToxa TOX400P User Manual page 31

11 . T E C H N I C A L S U P P O R T, C O D E S A N D T R O U B L E S H O O T I N G
CODES AND TROUBLESHOOTING
Code Description
Analyzer has
3.7.X.X shutdown
unexpectedly.
Do not remove
4.1.X.X cartridge during
the test.
SD card not
4.2.X.X
detected.
The selected file is
4.3.X.X
not valid.
The selected file is
4.4.X.X
not valid.
Incorrect QC
4.5.X.X
cartridge inserted.
4.6.X.X to Cartridge appears
4.9.X.X to be used.
Temperature
4.7.X.X is outside the
acceptable range.
Could not install
4.8.X.X
cartridge file.
Cartridge inserted
4.11.X.X
unexpectedly.
Cartridge not
4.12.X.X
compatible.
Battery too low
4.13.X.X to complete
operation.
Low space on
4.14.X.X
SD card.
Cannot write file
4.15.X.X
to SD card.
Cartridge analysis
4.16.X.X
disrupted.
5.1.X.X Cartridge type
and has not been
5.2.X.X recognised.
This cartridge
5.3.X.X
has expired.
6.1.X.X to Start-up checks
6.4.X.X have failed.
Start-up checks
6.5.X.X
have failed.
30 | EN
Possible cause
The analyzer has either been reset by the operator, the
battery has run out or the analyzer was unable to complete
the test analysis.
Test cartridge was removed during the test process.
SD card is not present within the analyzer.
Incorrect file has been selected while trying to install a new
cartridge file.
Incorrect file has been selected while trying to install a new
software (firmware) version.
Incorrect QC cartridge has been inserted.
The analyzer detected the inserted test cartridge as being used.
The analyzer detected that the ambient and test cartridge
temperature are out of the accepted operating range for testing.
An issue occurred whilst storing the cartridge definition file.
Cartridge was inserted whilst analyzer was in a menu screen.
An old cartridge version has been used.
Low battery could interrupt the export of data and corrupt the
file system on the SD card.
Insufficient space on the SD card to allow the export of data.
SD card has been removed or the card could be faulty.
Analyzer was tilted beyond the acceptable range.
The barcode of the inserted cartridge indicates a cartridge type or
version that is not recognised by the analyzer.
The inserted test cartridge has expired.
The analyzer has detected a fault during the start-up checks.
The analyzer has detected a fault during the start-up checks
but the operator has continued and initiated a test by inserting
a test cartridge.
S O T O X A™ M O B I L E A N A LY Z E R | U S E R G U I D E
Solution
Press Exit to continue. Contact Customer Service for
assistance if the problem persists.
Initiate a new test, making sure that the test cartridge is not
removed until the test result is displayed.
Insert a valid SD card into the analyzer.
The file selected is not a valid test cartridge file. Make sure
a valid test cartridge file is selected to be updated. See section
8.4 Installed cartridges and updating cartridge types.
The file selected is not a valid software (firmware) file. Make
sure a valid firmware file is selected to be updated. See section
8.2.2 Updating firmware.
During QC testing, the second cartridge inserted was incorrect.
Make sure the PQC and NQC cartridges have been used, not
drug test cartridges. Ensure the same cartridge has not been
inserted twice.
Ensure the correct testing process has been followed. Dispose
of used test cartridge, start a new test making sure that the
inserted test cartridge is new and not used.
Ensure that the test cartridge and analyzer are within the 41°F
to 95°F, and start test again with a new test cartridge.
Try to install the cartridge file again.
Ensure the correct testing process has been followed. Remove
the test cartridge, return to the Waiting for Cartridge Insertion
screen and re-insert the test cartridge.
Unable to complete the test process. Contact Customer
Service for assistance.
Recharge the analyzer or connect to the mains prior to starting
the export of data.
Free space on the SD card being used before proceeding.
Restart analyzer and reinsert the SD card.
Retry using a new cartridge, keeping the analyzer level.
Contact Customer Service for the appropriate cartridge
definition file.
Dispose of the used test cartridge. Start a new test with a new
test cartridge, checking the date on the wrapper to make sure
that it has not expired.
Ensure the cartridge is fully removed and press Restart to try
again. If issue persists contact Customer Service.
Ensure the cartridge is removed and press Restart to try again.
If issue persists contact Customer Service.