Troubleshooting - Litepanels Apollo User Manual

Troubleshooting

Troubleshooting
Check that the Apollo Bridge is receiving reliable power and that
all physical connections are firmly seated. When troubleshooting
"mysterious" failures, reduced range, or sudden signal issues the
solution often can be switching the power source.
If the network does not appear on your device then reset the Bridge
by power cycling it. Note the bridge takes approximately 90 seconds
to fully boot.
Confirm CRMX receivers are linked to the Base Station and not
another transmitter. Also confirm that the receivers are properly
connected to the lighting fixture
Confirm that only the lights selected are the ones you want to control
before entering the Color Wheel screen in the App.
Confirm the lighting fixture is set to the correct DMX address, correct
mode and bitrate for the patched profile.
Confirm hardwired lighting fixtures are connected to receivers or DMX
cables via the DMX IN connector on the on the light.
Confirm your control software is set to transmit E1.31 sACN.
Confirm that the control device or console is connected to Apollo
Bridge WiFi network or LAN Ethernet port.
If the CRMX receiver shows a strong connection but the fixture is not
responding to commands, cycle the power on the fixture.
If none of these fix the problem, insert a pin into the hole 'Reset'
and hold for 10 seconds to factory reset the bridge. You will have to
re-provision the bridge as a new device after it reboots.
14
Tips
When Connecting with an iOS/iPadOS Device
• Turn off auto join for any networks this device has connected to
by going to SETTINGS > WI-FI >MY NETWORKS > (i) > AUTO
JOIN. iOS devices may jump from a local network in an attempt
to connect to the internet.
• Turn off Cellular Data by going to SETTINGS > CELLULAR >
CELLULAR DATA. Cellular data can sometimes interfere with
DMX stream, especially when using an iPad.
When using LumenRadio devices confirm that the receivers are linked
to the Base Station and not with another transmitter.
A clear line-of-sight between bridge and receivers increases
performance and range.
Use the antenna extension kit for better line-of-sight and separation
from WiFi antennae on the bridge.
Position antennae parallel on the same plane.
Reduce interference by placing Bridge away from other wireless
transmitters and routers, large groups of people, glass windows, WiFI
based video systems, 2.4GHz focus/iris transmitters and metal bars,
screens, or fences.
Change WiFi frequency or channel to avoid interference.
Test and get to know hardware before you use it on set.
Unlink receivers before pairing with bridge for first time.