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honor 8X Faq
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FAQ
Use Shortcuts to Access Frequently Used Features
Applicable products: Honor 8X
If you touch and hold an app icon and no shortcut is created, the app does not support home
screen shortcuts.
Each app supports up to four frequently used features. These are preset by the app and cannot be
changed.
Quickly access frequently used app features: Touch and hold an app icon, and then touch a
frequently used feature to access it. For example, to take a selfie, touch and hold the Camera
icon, and then touch Selfie in the pop-up menu to create a selfie shortcut.
Add shortcuts to your home screen: Touch and hold an app icon on your home screen to bring
up the menu. Touch and hold the desired feature and drag it to your home screen to create a
shortcut. For example, you can add a shortcut for the camera"s selfie feature to the home screen.
Unable to adjust View mode by sliding left or right
There are three View mode options: Small, Medium (Default), and Large. To specify View
mode, select an option based on your preferences.
How do I clear application cache files?
How do I clear application cache files?
Open Settings and touch Manage apps. Under the All tab, select the applications whose cache you wish
to clear and touch Clear cache. The following figure uses clearing the browser cache as an example.
EMUI3.1:Open Settings > Manage app > select the applications whose cache you wish
to clear > Clear cache.
EMUI4.x:Open Settings > Apps > select the applications whose cache you wish to clear
> Storage > Clear cache.

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Summary of Contents for honor 8X

  • Page 1 Use Shortcuts to Access Frequently Used Features Applicable products: Honor 8X If you touch and hold an app icon and no shortcut is created, the app does not support home screen shortcuts. Each app supports up to four frequently used features. These are preset by the app and cannot be changed.
  • Page 2 EMUI5.x:Open Settings > Apps > select the applications whose cache you wish to clear > Storage > CLEAR CACHE. EMUI8.x:Open Settings > Apps & notifications > Apps > select the applications whose cache you wish to clear > Storage > CLEAR CACHE. EMUI9.0:Open Settings >...
  • Page 3 Figures are for reference purposes only and may differ from your device. Customize App Permissions to Use Your Phone Your Way Applicable products: Honor 8X Worried about third-party apps obtaining too many important permissions and disclosing your personal information? You can monitor the permissions of each app and deny unwanted permissions.
  • Page 4  After the update, certain third-party apps, such as e-banking and game apps, may be incompatible with the new system. Regularly update such third-party apps to fix compatibility issues. 1. Open Settings. 2. Go to System > Software update . When the system detects a new version, go to New version >...
  • Page 5 The Weather widget can display information for the Current location and Home city at the same time. Note: On Magic UI 2.1, Weather Widget is changed to Weather. Unable to return to the previous screen by touching the front navigation button Scenario 1: One key mode is in use.
  • Page 6 Problem: The front navigation button does not work when Gestures is enabled. Cause: By design, the front navigation button does not work when Gestures is enabled. The virtual navigation keys are not displayed either. Solution:  Navigation gestures work as follows: Home screen: Swipe up from the bottom of the screen.
  • Page 7  Clear background apps.  Restart your phone.  Clear the Camera cache. EMUI 5.X or earlier: Go to Settings > Apps > Camera > Storage. EMUI 8.X: Go to Settings > Apps & notifications > Apps > Camera > Storage. EMUI 9.0: Go to Settings >...
  • Page 8 App icons are rearranged when I unlock the screen Cause:  You may have enabled the Shake to realign feature. This feature automatically rearranges home screen icons when you shake your phone.  You may have rearranged your home screen icons in Guest mode. These changes will not be saved when you use your phone in Owner mode.
  • Page 9  Access your phone in Owner mode and rearrange the app icons as desired. Why doesn't the alarm go off at the preset time?  Scenario 1: The alarm doesn"t go off. Cause:  Your phone is muted or the alarm volume is set to 0. ...
  • Page 10 Cause: When you switch from the visitor account to another user account, the visitor account is suspended. Any alarms set using the visitor account will not go off. Solution: Log back in to the visitor account: Go to Settings > Users & accounts > Users and switch to Guest mode.
  • Page 11  Increase the alarm volume: Swipe down from the status bar to open the notification panel. Touch and hold the Sound icon or press the Volume up button to access the volume settings. Touch Volume and drag the slider to increase the volume. ...
  • Page 12 To improve performance, the system only runs two accounts in the background: the owner"s account and the previous sub-user"s account. All other user accounts are suspended. Alarms set by these accounts will not go off. Solution: Log back in to the sub-user account that was used to set the alarm: Go to Settings > Users & accounts >...
  • Page 13 Problem 1: Unable to download the update package. Problem 2: Installing the update package does not update the phone. Problem 3: HOTA update fails. Problem 1: Unable to download the update package.  The download process freezes, and the update dialog box is unresponsive. ...
  • Page 14 1. Open Settings, search for Apps, select System update, touch , then select Download latest full package to check for the latest system version. 2. If the latest update package is available, use this package to update your phone. If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
  • Page 15  Updating your phone in eRecovery mode will not delete your device data. During the update, ensure that your phone is connected to an available Wi-Fi network and that the battery level is higher than 30%. To do so:  Use a USB cable to connect your phone to a computer or charger.

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