3Com 7754 Product Manual page 11

18
CONVERGENCE SOLUTIONS
›
Meet needs for high-value performance today and economical scalability for the future with integrated, standards-based connectivity within a 3Com Voice Ready Network.
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Solve the most vexing problems now faced by IT managers—security, quality of service and resilience—by delivering enterprise-class, real-time
communications solutions.
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Optimize an organization's infrastructure with easy-to-deploy and -manage solutions that effectively support both voice and data traffic and a full complement of
business applications.
Convergence
Product Order Number 1
®
3Com NBX V3001 Analog 3CR10800A 4FXO/1FXS
3Com NBX V3001 BRI-ST 3CR10801A 4 BRI/1 FXS
3Com NBX V3001R 3C10602A
3Com VCX ® Connect 100 3CRC100A 4FXO/4FXS
3Com VCX Connect 200 1 3CRC200A
1 Other components may be required to complete the solution and other variations of this item may be available.
2 Base V3001 Analog and V3001 BRI-ST systems support up to 250 devices and can be expanded to scale up to
1,500 devices with additional memory and separately ordered device licenses.
3 An individual VCX Connect 100 platform supports a maximum of up to 100 phone users, but with the use of a
global directory and centralized voice mail, up to 6 platforms can function as a single system.
4 PSTN connectivity is supported by the appropriate optional hardware components and system configuration.
5 Requires NBX 6.0 or higher.
6 Requires NBX to be running in SIP mode as well as the addition of an IP Messaging server.
3Com PSTN Trunk and Gateway Solutions
Product Order Number
NBX
NBX Analog Line Card 3C10114C
NBX Analog Terminal Card - Worldwide Version 3C10117C
NBX T1/PRI Card 3C10116D
NBX BRI-ST Card 3C10164D-ST
NBX E1 Card 3C10165D
NBX Terminal Adapter (standalone unit) 3C10400B
VCX CONNECT 100
4-port FXO Add-on Module 3CRVG52001-07
4-port FXS Add-on Module 3CRVG52002-07 3C0VS71110-05
4-port BRI Add-on Module 3CRVG52003-07
Single Span T1/E1 Add-on Module 3CRVG71226-07
Two Span T1/E1 Add-on Module 3CRVG71227-07
VCX CONNECT 200 GATEWAYS
VCX V7111 2-Channel Analog (FXS) Standalone Gateway 3CRVG71115-07 3C0VS71110-05
VCX V7111 4-Channel Analog (FXS) Standalone Gateway 3CRVG71110-07 3C0VS71110-05
VCX V7111 8-Channel Analog (FXS) Standalone Gateway 3CRVG71111-07 3C0VS71110-05
VCX V7111 24-Channel Analog (FXS) Standalone Gateway 3CRVG71112-07 3C0VS71110-05
VCX V7111 4-Channel Analog (FXO) Standalone Gateway 3CRVG71113-07
VCX V7111 8-Channel Analog (FXO) Standalone Gateway 3CRVG71114-07
VCX V7111 2/2-Channel Analog (FXS/FXO) Standalone Gateway 3CRVG71116-07 3C0VS71110-05
VCX V7111 4/4-Channel Analog (FXS/FXO) Standalone Gateway 3CRVG71117-07 3C0VS71110-05
VCX V7122 VoIP Gateway, Single Span 3CRVG71220-07
VCX V7122 VoIP Gateway, Two Span 3CRVG71221-07
VCX V7122 VoIP Gateway, Four Span 3CRVG71222-07
VCX V7122 VoIP Gateway, Eight Span 3CRVG71223-07
VCX V7122 VoIP Gateway, Sixteen Span 3CRVG71224-07
1 3-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware replacement and software upgrades. See www.3com.com/service for more details.
2 5
1500 100 576 Yes 15
1500 2 200 720 Yes 5 15
1500 2 96 192 576 720 Yes 5
600 3 144 240 288 360 Yes 25
1500 9 See Note 10 See Note 10 See Note 10 See Note 10 Yes 25
7 Requires additional system components.
8 3-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware
replacement and software upgrades. See www.3com.com/service for more details.
9 An individual VCX Connect 200 platform supports up to 250 users but with the use of a globa directory and
centralized voice mail, up to 6 platforms can function as a single system.
10 See available VCX Connect Gateways.
11 Average.
12 Maximum per appliance. Dependent upon implementation. Calculation based on 1 minute of G.711 recording
with a 146.GB HD.
FUNCTIONALITY SUPPORT
4 1 Year 3CS-3YREXP7N-09
4 1 Year 3CS-3YREXP7N-09
8 1/24 Yes 1 Year 3CS-3YREXP7N-12
4/8 1 Year 3CS-3YREXP7N-09X
1/30 Yes 1 Year 3CS-3YREXP7N-11
1 8 Yes 1 Year 3CS-3YREXP7N-01
4 Yes 1 Year 3CS-3YREXP7N-08
4 Yes 1 Year 3CS-3YREXP7N-08
4/8 Yes 1 Year 3CS-3YREXP7N-08
4 1/24 1/30 Yes 1 Year 3CS-3YREXP7N-11
8 2/48 2/60 Yes 1 Year 3CS-3YREXP7N-13
2 1 Year 3CS-3YREXP7N-08
4 1 Year 3CS-3YREXP7N-08
8 1 Year 3CS-3YREXP7N-08
24 1 Year 3CS-3YREXP7N-10
4 1 Year 3CS-3YREXP7N-08
8 1 Year 3CS-3YREXP7N-09
2 2 1 Year 3CS-3YREXP7N-08
4 4 1 Year 3CS-3YREXP7N-09
1/24 1/30 Yes 1 Year 3CS-3YREXP7N-14
2/48 2/60 Yes 1 Year 3CS-3YREXP7N-15
4/96 4/120 Yes 1 Year 3CS-3YREXP7N-16
8/192 8/240 Yes 1 Year 3CS-3YREXP7N-18
16/384 16/480 Yes 1 Year 3CS-3YREXP7N-19
FUNCTIONALITY
5,6 5,6 11
Yes Optional Optional 400 hours
Yes Optional 5,6 Optional 5,6 400 hours 11
Yes Optional 5,6 Optional 5,6 Yes 400 hours 11
Yes Yes Yes Optional 7 Optional 7 Optional 7 450 hours 11 Yes Optional
Yes Yes Yes Optional 7 Optional 7 Optional 7 4,861 hours 12 Yes Optional
Advanced Applications for Optimized Business
Operations, Collaboration and Customer Service
A variety of business-enhancing 3Com applications run seamlessly
with either the NBX or VCX Connect IP telephony solutions. The
3Com eXchange Call Center provides sophisticated call handling
and real-time reporting to reduce the number of dropped calls in
queue and average wait times. It applies business-specific
requirements to route callers to an agent and provides supervisors
with tools for fine-tuning staffing to align with call volume. For
more comprehensive multimedia functionality and connectivity,
the 3Com EPICCenter Contact Center provides sophisticated call
queuing and routing that includes blended inbound/outbound
campaigns. Calls can be routed based on agent skill sets.
Agent-customer web chats extend customer contact choices and
provide fully manageable, auditable communications sessions.
The 3Com IP Conferencing Module lets businesses leverage their
existing IP network for ad-hoc, meet-me, instant and scheduled
conference capabilities. Web-based conference controls facilitate
collaboration among business contacts, customers and co-workers.
3Com IP Phones
Product
3Com 3100 Phone
3Com 3101 Basic Phone
3Com 3101 Basic Phone with Speaker
3Com 3102 Business Phone
3Com 3102 Backlit Business Phone
3Com 3103 Manager Phone
3Com 3105 Attendant Console
3Com 3106 Cordless Phone
3Com 3107 Cordless Phone
3Com 3108 Wireless Phone
1 3-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware replacement and software upgrades. See www.3com.com/service for more details.
SUPPORT
NBX Solutions — Affordable, Advanced Voice over IP
NBX IP telephony solutions, with their unprecedented level of sim-
plicity and commitment to standards-based networking protocols,
give small- to medium-sized businesses an exceptionally easy to
use and manage communications system. Intuitive, multi-language
web-based system administration streamlines initial system set-up
Yes Yes Yes 1 Year 3CS-3YREXP7N-10
so that users can enjoy 10 minutes to dial tone. Three platform
Yes Yes Yes 1 Year 3CS-3YREXP7N-10
options let organizations match their business needs and budget
Yes Yes Yes 1 Year 3CS-3YREXP7N-13
requirements. And to increase productivity, all NBX platforms
7 Yes Yes 1 Year 3CS-3YREXP7N-14
deliver a full suite of high-value, embedded applications, including
7 Yes Yes 1 Year 3CS-3YREXP7N-15
Automatic Call Distribution (ACD) and graphical Call Detail
Recording (CDR) — further extending the basic cost benefits of
IP-based communications. NBX solutions also offer voicemail/
email integration so that workers can access their voicemail
messages from their email inbox using any common media player.
VCX Connect Solutions—IP Telephony with
Integrated Unified Messaging
Organizations with up to 1500 phone users can now replace aging
PBX systems with an advanced, standards-based communications
system that integrates IP telephony and unified messaging
applications onto a single platform. With its use of Session Initiation
Protocol (SIP) for signaling, the VCX Connect platform lets businesses
cost-effectively deploy SIP-compatible devices and applications to
reduce cost of ownership and increase investment protection, while
improving communications and collaboration. Advanced Unified
Communications features such as Find Me/ Follow Me and Presence
give office, remote and mobile workers the flexibility to remain easily
connected with co-workers and customers. Additionally, when used
with a VCX Connect system, the 3Com Convergence Client — included
with each purchase of a 3Com Series IP phone for the VCX Connect —
enables advanced multimedia capabilities such as video conferencing,
desktop sharing, secure internal instant messaging and softphone
functionality. And to optimize business continuity, the VCX Connect
systems also support resiliency options that include redundant power
supplies* and redundant disks (RAID). VCX Connect platforms also
can be supplemented with a back-up server for full telephony and
application redundancy, and a secondary server can be located at a
different site for geographic redundancy.
*VCX Connect 100 only
FUNCTIONALITY
Order Number
3C10399B Yes 3C10410
3C10401B Yes 3C10411 Yes 3C0VS72101-05
3C10401SPKRB Yes 3C10411 Yes 3C0VS72101-05
3C10402B Yes 3C10412 Yes 3C0VS72100-05 18 (NBX); 9 [VCX Connect]
3C10402C Yes 3C10412 Yes 3C0VS72100-05 18 (NBX); 9 [VCX Connect]
3C10403B Yes 3C10412 Yes 3C0VS72100-05 12 (NBX); 9 [VCX Connect]
3C10405B Yes 3C10412 Yes 50 (NBX); 100 [VCX Connect]
3C10406A Yes 3C10411
3C10407A Yes 3C10411
3C10408A Yes 3C10411
3COM PRODUCT GUIDE
SUPPORT
1 1 (10/100) 1 Year 3CS-3YREXP7N-01
4 (NBX); 2 (VCX Connect) 2 (10/100) 1 Year 3CS-3YREXP7N-01
4 (NBX); 2 (VCX Connect) 2 (10/100) 1 Year 3CS-3YREXP7N-01
2 (10/100) 1 Year 3CS-3YREXP7N-01
2 (10/100) 1 Year 3CS-3YREXP7N-01
2 (10/100/1000) 1 Year 3CS-3YREXP7N-01
1 (10/100) 1 Year 3CS-3YREXP7N-01
4 1 (10/100) 1 Year 3CS-3YREXP7N-01
4 1 (10/100) 1 Year 3CS-3YREXP7N-01
1 1 Year 3CS-3YREXP7N-01