If You Need Further Assistance; Before You Call; Contacting Toshiba - Toshiba 9000 User Manual

232
Troubleshooting Guide

If you need further assistance

If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for help.

Before you call

Since some problems may be related to the operating system or
the program you are using, it is important to investigate other
sources of assistance first.
Try the following before contacting Toshiba:
Review the troubleshooting information in your
Windows 2000 documentation.
If the problem occurs while you are running a program,
consult the program's documentation for troubleshooting
suggestions. Contact the software company's technical
support group for their assistance.
Consult your network administrator.
Consult your authorized Toshiba representative, who is your
best source for current information.

Contacting Toshiba

If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.
1 Start with accessing Toshiba on the Internet using any Internet
browser by typing:
www.pcsupport.toshiba.com
2 Next, try one of Toshiba's online services. The Toshiba Forum
can be accessed through CompuServe
®
.