What should I do if my appliance is not working?
After following the instructions in the user manual for starting the appliance, make sure that your
electrical socket is working by plugging another appliance. If it still does not work, do not try to
dismantle or repair the appliance yourself and take it to an approved repair centre.
What should I do if the power cord of my appliance is damaged?
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
Is there any risk of overheating the appliance if I use it several times in a row?
There is no risks of overheating if you made several batches.
The cakes seem to come out a bit pale – is this normal?
The programmes on Cake Factory are balanced to produce soft cakes and therefore, even if some
are not as brown as expected, they still taste delicious and superbly cooked. The cooking times
can be adjusted.
Are the moulds and baking trays dishwasher safe?
The non-stick baking trays are dishwasher safe, however we recommend conditioning these after
washing it in this way.
We recommend handwashing the silicone moulds with hot, soapy water, however they are
dishwasher safe and if you wish to put them in the dishwasher, put them on the top shelf.
My silicone mould still feels a bit greasy after cleaning, why is this?
Silicone bakeware is non-stick because it doesn't absorb any oils or grease it leaves them on the
surface to allow food to lift out. So after cleaning, it needs to be dry with soft cloth.
Is it safe to use?
The appliance is not very hot while it is running, you cannot get burned. However, be careful
when removing the moulds after cooking, it is recommended to use oven gloves.
Do not touch the hot parts of the device during use. Please keep your hands and face away from
the steam coming from the back of the appliance.
Is it faster than the oven?
It is not necessarily faster than an oven, but of course it depends on the recipes.
Nevertheless, you will have to preheat your oven before using it, which can be long, but with
Cake Factory, there is no preheating time required before launching the program.
Moreover, as you do not need to monitor the cooking process neither adjust the temperature
yourself, you can attend to other occupations while your pastries are being baked: you save time
to play with your kids and sure of the results!
How many people can I serve?
It depends on the moulds you are using. For individual cakes, you can serve as much people as
cakes you have baked. When you make a big cake using the non stick aluminium bowl, you can
serve up to 8 people.
Need help?
Do you have a question about the Cake Factory and is the answer not in the manual?
Questions and answers