Toshiba L500-ST2521 User Manual
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Toshiba L500-ST2521 User Manual

L500-st2521 user's guide
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Satellite
User's Guide
If you need assistance:
Toshiba's Support Web site
pcsupport.toshiba.com
Toshiba Customer Support Center
Calling within the United States (800) 457-7777
Calling from outside the United States (949) 859-4273
For more information, see
page 169
®
L500 Series
in this guide.
"If Something Goes Wrong" on
GMAD00201012
06/09

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Summary of Contents for Toshiba L500-ST2521

  • Page 1 Satellite User’s Guide If you need assistance: Toshiba’s Support Web site pcsupport.toshiba.com Toshiba Customer Support Center Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see page 169 in this guide.
  • Page 2 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA,...
  • Page 3 Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's ports.

  • Page 4: Industry Canada Requirement

    This device must accept any interference received, including interference that may cause undesired operation. Contact either: Toshiba’s Support Web site at pcsupport.toshiba.com. Or call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Industry Canada Requirement This Class B digital apparatus complies with Canadian ICES-003.

  • Page 5: Telephone Company Procedures

    Toshiba Corporation, Toshiba America Information Systems, Inc. or an authorized representative of Toshiba, or the Toshiba Customer Support Center within the United States at (800) 457-7777 or Outside the United States at (949) 859-4273. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 6 Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Instructions for IC CS-03 Certified Equipment NOTICE: The Industry Canada label identifies certified equipment.

  • Page 7: Wireless Interoperability

    Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G), as defined and approved by the Institute of Electrical and Electronics Engineers.

  • Page 8: Wireless Lan And Your Health

    The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 9 Canada – Industry Canada (IC) This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...
  • Page 10 This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 11 VCCI Class B Information Modem Warning Notice Conformity Statement The equipment has been approved to [Commission Decision “CTR21”] for pan- European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries/regions the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.
  • Page 12 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 13: Device Authorization

    FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...
  • Page 14 Approved Countries/Regions for the Intel Link 5100/5300 Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Andorra Austria Belgium Brazil Cambodia Chile Costa Rica...
  • Page 15 Poland Qatar Russia San Marino Singapore South Africa Sweden Taiwan Ukraine Uruguay Venezuela Zimbabwe Approved Countries/Regions for the Atheros Wireless Wi-Fi Link AR5B95 Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
  • Page 16 Netherlands Nigeria Peru Portugal Romania Senegal Slovak Republic South Korea Sweden Thailand Ukraine Yemen Approved Countries/Regions for the Atheros Wireless Wi-Fi Link AR5B93 Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
  • Page 17 Nigeria Philippines Puerto Rico Russia Serbia Slovenia Sri Lanka Thailand Ukraine Yemen Approved Countries/Regions for use for the Atheros AR5BXB72 2.4 + 5GHz 11n minicard This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
  • Page 18 Sweden UAE (United Arab Emirates) Uruguay Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over less than Belgique: 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
  • Page 19 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community Countries Austria Belgium, France, Switzerland/Liechtenstein Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, UK Iceland, Spain O: allowed x: forbidden To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply.
  • Page 20 Approved Countries/Regions for use for the Atheros AR5BXB63 11g minicard This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Argentina Azerbaijan Brazil Chile Costa Rica...
  • Page 21 Approved Countries/Regions for the Realtek This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Albania Austria Bangladesh Bosnia and Herzegovina Canada Colombia Cyprus Ecuador...
  • Page 22 Approved Countries/Regions for use for the ® Intel PRO/Wireless 3945ABG Network Connection This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. NOTE An adhoc mode is available in Ch1-Ch11(802.11b/g).
  • Page 23 11a, 11b, 11g and 11n wireless are based on IEEE 802.11a, 802.11b, 802.11g and 802.11n respectively. The IEEE 802.11n specification has not been finalized and is currently in draft release. The TOSHIBA 11a/b/g/n Wireless LAN Adapters are based on the Draft Release, Version 1.0, of the IEEE 802.11n specification.

  • Page 24: Bluetooth Wireless Technology Interoperability

    Always use Bluetooth cards from TOSHIBA in order to enable wireless networks over two or more (up to a total of seven) TOSHIBA portable computers using these cards. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or pcsupport.toshiba.com in the United States for...

  • Page 25: Bluetooth Wireless Technology And Your Health

    Approved Countries/Regions for use (Bluetooth technology) ® Bluetooth Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Argentina Belgium...

  • Page 26: Regulatory Statements

    The radiated output power of the Bluetooth Card from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
  • Page 27 Never attempt to disassemble, adjust or repair an optical drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required.
  • Page 28 Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 29 Systems Incorporated in the United States and/or other countries. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.

  • Page 30: Table Of Contents

    Contents Introduction... 37 This guide ...39 Safety icons ...40 Other icons used...40 Your computer’s features and specifications ...41 Other documentation ...41 Service options ...41 Chapter 1: Getting Started... 42 Selecting a place to work ...42 Setting up a work environment ...42 Keeping yourself comfortable ...43 Precautions...43 Important information on your computer’s...
  • Page 31 Turning on the power...50 Setting up your software...51 Registering your computer with Toshiba ...51 Adding optional external devices...52 Adding memory (optional) ...52 Installing a memory module ...53 Removing a memory module...58 Checking total memory ...60 Recovering the Internal Storage Drive ...61 Recovering to out-of-box state (recommended recovery method)...62...
  • Page 32 Playing an audio CD...105 Playing optical media ...106 Recording optical media ...106 Removing a disc with the computer on...107 Removing a disc with the computer off ...107 Caring for optical discs ...108 Toshiba’s online resources ...108 ® keys ...95 field...98 ® Explorer ...97...
  • Page 33 Setting battery notifications ...115 Conserving battery power ...116 Power Plans...117 Using a hot key to set the Power Plan...118 Using TOSHIBA eco Mode ...119 Changing the main battery ...119 Removing the battery from the computer ...120 Inserting a charged battery ...121 Taking care of your battery ...122...
  • Page 34 Using a supervisor password...147 Using a user password ...148 Deleting a user password...149 TOSHIBA Face Recognition Utility...150 TOSHIBA PC Diagnostic Tool Utility...151 TOSHIBA SD™ Memory Card Format Utility ...152 Mouse Utility...153 TOSHIBA Hardware Setup...154 TOSHIBA Zooming Utility...156 TOSHIBA Button Support...157 TOSHIBA Accessibility ...158...
  • Page 35 TOSHIBA PC Health Monitor ...162 Enabling the TOSHIBA PC Health Monitor ...163 ConfigFree Getting Started...165 ConfigFree Chapter 6: If Something Goes Wrong ...169 Problems that are easy to fix ...169 Problems when you turn on the computer...170 The Windows Using Startup options to fix problems ...173 Internet problems ...174...
  • Page 36 Contents Appendix A: Hot Keys/TOSHIBA Cards...198 Hot Key Cards ...198 Using the Hot Key Cards ...199 Application Cards...200 Using the Application Cards...201 Card Case...201 Hot key functions ...202 Volume Mute ...202 Lock (Instant security) ...203 Power plan...204 Sleep mode ...205 Hibernation mode ...206...

  • Page 37: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to...
  • Page 38 (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process.

  • Page 39: This Guide

    Toshiba’s Web site at pcsupport.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 40: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

  • Page 41: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. If you have a problem or need to contact Toshiba, see Goes Wrong” on page Introduction...

  • Page 42: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. The “Instruction Manual for Safety and Comfort,” that is shipped with your computer, contains important safety information.

  • Page 43: Keeping Yourself Comfortable

    Extreme heat, cold, or humidity. Liquids and corrosive chemicals. Keeping yourself comfortable The Toshiba Instruction Manual for Safety and Comfort, included with your computer, contains helpful information for setting up your work environment and tips for working comfortably throughout the day.
  • Page 44 Getting Started Selecting a place to work Read the “Avoid extended contact between computer base/palm rest and skin” section in the “Instruction Manual for Safety and Comfort” that is shipped with your computer. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer.

  • Page 45: Important Information On Your Computer's Cooling Fan

    Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode).

  • Page 46: Connecting To A Power Source

    TOSHIBA Battery Charger (that may have been provided with your computer), or use AC adaptors and battery chargers specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor or Battery Charger could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 47 To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

  • Page 48: Charging The Main Battery

    Getting Started Charging the main battery The computer’s main battery light gives you an indication of the main battery’s current charge: Glows amber while the main battery is being charged (AC adaptor connected) Glows green when the main battery is fully charged Is unlit when the main battery has discharged, the battery is not charging, or the AC adaptor is not plugged into the computer or AC outlet...

  • Page 49: Using The Computer For The First Time

    NOTE Battery life and charge time may vary depending on the applications, power management settings, and features used. Using the computer for the first time The computer is now ready for you to turn it on and begin using it. Opening the display panel Facing the front of the computer, locate the center of the display panel.

  • Page 50: Turning On The Power

    Getting Started Using the computer for the first time Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using high- precision technology.

  • Page 51: Setting Up Your Software

    Product registration can be completed by either visiting the Toshiba Web site at http://www.register.toshiba.com, or by double-clicking the Toshiba Resources icon on your desktop and then double-clicking Toshiba Registration. Failure to complete Product Registration will not diminish Customer rights under the Toshiba standard limited Warranty.

  • Page 52: Adding Optional External Devices

    Getting Started Adding optional external devices Adding optional external devices NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See After starting your computer for the first time you may want to: Add more memory (see...

  • Page 53: Installing A Memory Module

    Installing a memory module Memory modules can be installed in the memory module slots on the base of the computer. You will need a small Phillips screwdriver for this procedure. If the computer has been running recently, the memory module(s) may be hot.
  • Page 54 Getting Started Adding memory (optional) If the computer is on, begin at step 1; otherwise, skip to step 3. Click Start, and then click the arrow next to the lock button in the lower-right corner of the Start menu. The Shut Down menu appears. Start (Sample Image) Shut Down menu Click Shut Down.
  • Page 55 Using a small Phillips screwdriver, loosen the captive screw that secures the memory module slot cover. (Sample Illustration) Removing the memory module slot cover Remove the memory module slot cover. Place the screw and the cover in a safe place so that you can retrieve them later.
  • Page 56 Getting Started Adding memory (optional) NOTE If your system has the memory modules stacked on top of one another, you must remove the top module first before removing/installing the bottom module. NOTE For this model Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A.
  • Page 57 Once the module’s connector is fully inserted into the socket, press downward on the top edge of the module to seat the module into the latches at the sides of the socket. These latches should “snap” into place securely with the corresponding cutouts in the side of the module.

  • Page 58: Removing A Memory Module

    Getting Started Adding memory (optional) Replace the memory module slot cover and secure it using the screw. Re-insert the main battery. For more information on inserting the main battery, see Turn the computer right side up. Reconnect the cables. Restart the computer. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work.
  • Page 59 NOTE The following screen may appear when you turn on the power: If “Start Windows If one of the Safe Mode options is highlighted, it is best to press to go into Safe Mode, then shut down and restart the system, at Enter which time Windows When Safe Mode is suggested, this could be a sign that you may...

  • Page 60: Checking Total Memory

    Getting Started Adding memory (optional) Gently lift the memory module to a 30-degree angle and slide it out of the slot. Back of computer (Sample Illustration) Removing the memory module Replace the memory module slot cover and secure it using the screw.

  • Page 61: Recovering The Internal Storage Drive

    NOTE From time to time, Windows “Windows feature to prevent programs or people from doing things on your computer without your permission. If you were trying to perform the action, click Continue; otherwise, click Cancel. If unsure, cancel and try again. Recovering the Internal Storage Drive Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary.

  • Page 62: Recovering To Out-Of-Box State (Recommended Recovery Method)

    For more information on creating recovery media, see page The Toshiba Recovery Wizard also provides the option of erasing your internal storage drive, without restoring the information on the drive. See more information.
  • Page 63 Click Yes to continue. (Sample Image) Warning screen When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen...

  • Page 64: Recovering To A Custom Size Partition

    Getting Started Recovering the Internal Storage Drive The Recovery of Factory Default Software screen appears. Select Recover to out-of-box state. (Sample Image) Recovery of Factory Default Software screen Click Next. A confirmation message displays reminding you that all data will be lost during the recovery process. Be sure to save your work to external media before proceeding.
  • Page 65 Recovering the Internal Storage Drive The “Recover to a custom size partition” option restores your C: drive to its out-of-box state, and allows you to specify the size for the C: partition. You can resize and recover the C: drive using the utilities stored on your computer’s internal storage drive or using recovery media, if you have created recovery discs.
  • Page 66 Getting Started Recovering the Internal Storage Drive When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen The Recovery of Factory Default Software screen appears.

  • Page 67: Recovering Without Changing The Internal Storage Drive Partitions

    Click Next to begin the recovery. When the process is complete, a message displays indicating that the C: drive has been recovered. Press any key on the keyboard to restart the computer. Recovering without changing the internal storage drive partitions Recovering without changing the internal storage drive partitions deletes all information stored on the C: drive.
  • Page 68 Click Yes to continue. (Sample Image) Warning screen When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen...

  • Page 69: Creating Recovery Media

    If your optical disc drive is not a writable drive, contact Toshiba Customer Support to obtain the Recovery media for your system. The Toshiba Customer Support Center in the United States is (800) 457-777; outside the United States it is (949) 859-4273. Recovering the Internal Storage Drive...

  • Page 70: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive To create recovery DVDs: Click Start, All Programs, Toshiba, Recovery, and then Recovery Disc Creator. Select DVD (to create Recovery media on DVD). Select the items you want to copy to DVD by clicking the check box next to each item’s Name—recovery files,...
  • Page 71 A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. When the Toshiba Recovery Wizard opens and the Selecting a Process screen displays, select Recovery of Factory Default Software and then click Next.

  • Page 72: Erasing The Internal Storage Drive

    “Recovering the Internal Storage Drive” on page To delete all data and partitions from the internal storage drive: Access the Toshiba Recovery Wizard on your internal storage drive or on your recovery DVDs. To access the Recovery Wizard on your internal storage drive: Press and hold the 0 (zero) key while powering on the computer.
  • Page 73 Erasing the Internal Storage Drive Choose one of the following options on the Erase the hard disk screen: Delete all data and partitions from the hard disk—This option deletes all of the data on the internal storage drive without overwriting the drive. Delete all partitions and overwrite all sectors on the hard disk—This option deletes all data and then overwrites the entire internal storage drive for security...

  • Page 74: Checking The Internal Storage Drive Operating Status

    Highlight the hard disk drive in the Volume list to display its status in the lower portion of the screen. Installing drivers and applications The Toshiba Application Installer (available on certain models) allows you to reinstall the drivers and applications that were originally bundled with your computer.

  • Page 75: Scrolling With The Touchpad

    NOTE Because the TouchPad is much smaller than the display screen, moving your cursor across the screen often means having to move your finger several times across the TouchPad in the preferred direction. Once you have positioned your cursor, you can click it into place by either double-tapping the TouchPad or clicking the control buttons.

  • Page 76: Connecting The Display Device

    Getting Started Using external display devices An external monitor or projector via the RGB (monitor) port (Sample Illustration) Side of system Connecting the display device If you are connecting a television or other video display device to the computer’s HDMI™ Out port, refer to HDMI™-compatible television or VCR/DVD player”...

  • Page 77: Directing The Display Output When You Turn On The Computer

    Connect the device’s power cable to a live electrical outlet. Turn on the external device. Your computer will automatically detect the external display device and activate a screen with display options. Select the settings you desire and click Apply. Click OK. NOTE In the future you can change the display settings by pressing or by configuring the display properties settings.

  • Page 78: Adjusting The Quality Of The External Display

    Getting Started Using an external keyboard Swap—Switch primary display between internal display and external monitor when using extended desktop (Sample Image) Display options window Release the Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings.

  • Page 79: Connecting A Printer

    Connecting a printer NOTE Your printer documentation may require you to install the printer software before physically connecting the printer to your computer. If you do not install the software as instructed by the printer manufacturer, the printer may not function correctly. Read the documentation that came with your printer.

  • Page 80: Setting Up A Printer

    Getting Started Turning off the computer Setting up a printer NOTE Some printers require a specific installation process. Refer to your printer installation guide for instructions before completing the following procedure. If your printer does not support Plug and Play, follow these steps to set it up for the first time.

  • Page 81: Options For Turning Off The Computer

    Options for turning off the computer Depending on the operating system installed, you have more than one option available for turning off the computer: Shut Down, Hibernate, and Sleep. Each option has its advantages. Use the Shut Down or Hibernate command if you will not be using the computer for several days or if you must turn off your computer.
  • Page 82 Getting Started Turning off the computer For information on how to use and configure Hibernation mode see “Using and configuring Hibernation mode” on page Sleep mode The Sleep command places the computer into a power-saving mode. Sleep saves the current state of the computer to memory so that, when you restart the computer, you can continue working from where you left off.

  • Page 83: Using The Shut Down Command

    Using the Shut Down command The Shut down command completely shuts down the computer without saving your work or the current state of the computer. This command closes all open programs, shuts down the operating system, and then turns off your computer. Use the following steps to turn off your computer using the Shut Down command: Click Start, and then click the arrow next to the Lock button in...
  • Page 84 Getting Started Turning off the computer Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. (Sample Image) Advanced settings tab of Power Options screen Click Power buttons and lid to display the actions that you can configure.

  • Page 85: Using And Configuring Hibernation Mode

    Once the computer is configured, you can turn it off by either pressing the power button or closing the display panel, depending on the options set. Restarting your computer To start the computer up again, press the power button until the ON/OFF light glows green.
  • Page 86 Getting Started Turning off the computer To use any of these methods, you first need to enable them using the Power Options feature. Click Start, Control Panel, System and Maintenance, and then Power Options. The Power Options window appears. Click Change plan settings under the power plan to be customized.

  • Page 87: Using And Configuring Sleep Mode

    Power button action Set this option to Hibernate if you want the computer to go into Hibernation mode when you press the power button. Start menu power button Set this option to Hibernate if you want the computer to go into Hibernation mode when you click the power button in the Start menu.
  • Page 88 Getting Started Turning off the computer Click Sleep. The computer saves the status of all open programs and files to the memory, turns off the display, and enters into a low-power mode. The ON/OFF light blinks amber indicating the computer is in Sleep mode.
  • Page 89 Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. (Sample Image) Advanced settings tab of Power Options screen Click Power buttons and lid to display the actions that you can configure. Select Sleep for the options you want. NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC...

  • Page 90: Closing The Display Panel

    Getting Started Customizing your computer’s settings Once the computer is configured, you can place it into Sleep mode by either pressing the power button or closing the display panel, depending on the Sleep options set. Starting again from Sleep mode To start up the computer from Sleep mode, press the power button until the ON/OFF light glows green.

  • Page 91: Moving The Computer

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.
  • Page 92 Getting Started Caring for your computer Insert the cable’s locking end into the security lock slot on your computer, then engage the locking device. The computer is now securely locked. (Sample Illustration) Attaching security lock cable...

  • Page 93: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.

  • Page 94: Using The Keyboard

    Learning the Basics Using the keyboard Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. Scan all new files for viruses. This precaution is especially important for files you receive via diskette, email, or download from the Internet. Take frequent breaks to avoid repetitive-motion injuries and eyestrain.

  • Page 95: Ctrl, Fn, And Alt Keys

    The lowercase letter l (el) and the number 1 are not interchangeable. The uppercase letter O and the number 0 are not interchangeable. Ctrl, Fn, and Alt keys (Sample Illustration) Ctrl, Fn, and Alt keys , and Ctrl program you are using. For more information, see your program documentation.

  • Page 96: Starting A Program

    Learning the Basics Starting a program Starting a program The easiest way to start a program is to double-click the name of the file that contains the information you want to work on. To find the file, use the Start menu or Windows If you prefer to open the program first, you have four options.

  • Page 97: Starting A Program From Windows

    Starting a program from Windows If a program is not listed in the All Programs menu, you can start it from Windows your computer’s contents as a hierarchy or “tree.” You can easily see the contents of each drive and folder on your computer. To use this method, you should know the file name and location of the program’s executable file (this file ends with .exe).

  • Page 98: Starting A Program Using The Start Search Field

    Learning the Basics Saving your work Starting a program using the Start Search field This example uses the Start menu’s Start Search field to start WordPad: Click Start to display the Start menu. The Start Search field appears at the bottom of the Start menu. Start Search field...
  • Page 99 Saving files ® In your Windows Click Browse folders. If you are working with a document that already has a file name, this is all you need to do. If you created a new document, your program displays a Save As dialog box. Use this dialog box to specify where to store the document and to give it a file name.

  • Page 100: Printing Your Work

    Learning the Basics Printing your work File names The Windows contain up to 260 characters and can include spaces. Some applications do not support long file names and require file names limited to no more than eight characters. You may use all the letters, numbers, and other characters on the keyboard, except for these characters: \ / ? : * "...

  • Page 101: Backing Up Your Work

    In your Windows The program displays a Print dialog box. (Sample Image) Print dialog box Specify the print parameters. For example, the range of pages and number of copies to print. Click Print. Backing up your work Back up all the files you create in case something happens to your computer.

  • Page 102: Restoring Your Work

    Learning the Basics Using the optical drive Restoring your work To restore information from your backup media to your internal storage drive, use the Restore page in the backup program. Look in the online Help or your operating system documentation for information on restoring files.

  • Page 103: Optical Drive Components

    Optical drive components The optical drive is located on the side of the computer. Your optical drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical drive Drive in-use indicator light—Indicates when the drive is in use. Eject button—Press to release the disc tray.

  • Page 104: Inserting An Optical Disc

    Learning the Basics Using the optical drive The Play/Pause button starts playing the disc or makes it pause if currently playing. The Previous track button returns to the preceding track on the disc. The Next track button skips to the following track on the disc. The Mute button allows you to mute the sound.

  • Page 105: Playing An Audio Cd

    If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Push the disc tray in by pressing gently on the center of the tray until it clicks into place.

  • Page 106: Playing Optical Media

    Play pre-recorded and recorded optical media. Read/write data and multi-media files to recordable optical media. For more information regarding supported optical media formats please refer to your computer’s detailed specifications at pcsupport.toshiba.com. ® Player and use it to select and...

  • Page 107: Removing A Disc With The Computer On

    Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain cases, your Toshiba optical drive may not record on certain optical media that bear the applicable logo, or play back optical media recorded by other computers or optical media recorders.

  • Page 108: Caring For Optical Discs

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 109: Chapter 3: Mobile Computing

    It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you...

  • Page 110: Running The Computer On Battery Power

    This is normal for all batteries. To purchase a new battery pack, see the accessories information included with your computer or visit the Toshiba Web site at accessories.toshiba.com. Use only batteries designed to work with your Toshiba computer.

  • Page 111: Power Management

    Never leave batteries in the battery charger for more than a week at a time. Doing so may reduce the potential charge of the battery. Always use the battery charger specified by Toshiba. You can order a Toshiba battery charger from Toshiba’s Web site at accessories.toshiba.com.

  • Page 112: Charging The Main Battery

    Mobile Computing Charging batteries Charging the main battery To charge the main battery while it is in your computer, plug the computer into a live electrical outlet. The battery charges whether the computer is on or off. TECHNICAL NOTE: The recharging of the battery cannot occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices.

  • Page 113: Monitoring Main Battery Power

    To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working.

  • Page 114: Determining Remaining Battery Power

    Mobile Computing Monitoring main battery power HINT: Be careful not to confuse the battery light ( ON/OFF light ( When the ON/OFF light flashes amber, it indicates that the system is suspended (using the Windows Power button AC power light (Sample Illustration) Power and battery light locations Determining remaining battery power NOTE...

  • Page 115: What To Do When The Main Battery Runs Low

    Move the cursor over the power icon in the Notification Area, see “Finding your way around the desktop” on page 127 information on the Notification Area. A pop-up message displays the remaining battery power as a percentage. With repeated discharges and recharges, the battery’s capacity gradually decreases.

  • Page 116: Conserving Battery Power

    Mobile Computing Monitoring main battery power To change the default notification settings: Click Start, Control Panel, Mobile PC, and then Power Options. The Power Options window appears. Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. Click Change advanced power settings.

  • Page 117: Power Plans

    There are various ways in which you can conserve power and extend the operating time of your battery: Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again Use the Windows These power-saving options control the way in which the computer is configured.

  • Page 118: Using A Hot Key To Set The Power Plan

    Mobile Computing Monitoring main battery power To edit a plan or to edit advanced settings, continue to the following NOTE steps. Click Change Plan Settings to choose the plan you want to edit. This screen allows you to change basic settings. Click Change Advanced Settings to access settings for battery notification levels, internal storage drive power save time, etc.

  • Page 119: Using Toshiba Eco Mode

    Sleep mode takes effect is shortened. The TOSHIBA eco Utility monitors your power savings from using eco Mode by tracking real-time power consumption and accumulated savings over time. To learn how to access the utility, “TOSHIBA eco Utility”...

  • Page 120: Removing The Battery From The Computer

    Mobile Computing Changing the main battery Removing the battery from the computer To remove the battery: Save your work. Turn off the computer or place it in Hibernation mode according to the instructions in Hibernation mode” on page Unplug and remove any cables connected to the computer, including the AC adaptor.

  • Page 121: Inserting A Charged Battery

    If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transportation to avoid a possible short circuit, fire or electric shock.

  • Page 122: Taking Care Of Your Battery

    Mobile Computing Taking care of your battery Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery release lock Turn the computer right side up. Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page Restart the computer.

  • Page 123: Maintaining Your Battery

    To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com. A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it cannot be installed in reverse polarity.

  • Page 124: Disposing Of Used Batteries

    If you cannot find the information you need elsewhere, call Toshiba at: (800) 457-7777. In addition, Toshiba’s recycling initiatives include recycling programs, events and consumer promotions. For details, visit www.ToshibaDirect.com, select Recycling &...

  • Page 125: Traveling Tips

    Never leave your computer on a sunny ledge or in a place where it could get wet or covered in dust. Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.

  • Page 126: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop The desktop is the launching pad for everything you can do in the ® Windows operating system. You use its features to start programs, find documents, set up system components, and perform most other computing tasks.

  • Page 127: Finding Your Way Around The Desktop

    Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, Taskbar, Notification Area, and background pattern. Icons Start button (Sample Image) Windows Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking the icon.
  • Page 128 Exploring Your Computer’s Features Exploring the desktop Your desktop may contain other icons depending on your configuration. See Windows information on each icon and how to use it. Start button You use the Start button to: Start programs Open documents Adjust system settings Find files Access Windows...

  • Page 129: Setting Up For Communications

    When the Wireless antenna is ON, the wireless indicator light be lit. For help with common Wi-Fi networking problems” on page Exploring Your Computer’s Features Setting up for communications . For more information see ® networking problems, see 186. “Hot Keys/TOSHIBA Cards” on “Wireless will...

  • Page 130: Connecting Your Computer To A Network

    Exploring Your Computer’s Features Setting up for communications Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality using one of its communication ports. Accessing a network To access a network: At the office, connect an Ethernet cable to the Network port (RJ45) on your computer.
  • Page 131 Communicate with your office’s local area network (LAN) or larger corporate wide area network (WAN) For specific information about connecting to a LAN or WAN, consult your network administrator. Send a fax directly from your computer Before you can communicate using the modem, you need to connect it to a telephone line.

  • Page 132: An Overview Of Using The Internet

    Exploring Your Computer’s Features An overview of using the Internet Now you are ready to send a fax or use the modem to connect to an online service or the Internet. An overview of using the Internet The following sections give a quick introduction to the Internet and some of its exciting features, under these headings: The Internet The World Wide Web...

  • Page 133: Connecting To The Internet

    Connecting to the Internet To connect to the Internet, you need: A modem and telephone line, or a LAN connection A Web browser An Internet Service Provider (ISP) account Once you have established an ISP account, you can connect to the Internet.

  • Page 134: Uploading To, And Downloading Files From, The Internet

    Exploring Your Computer’s Features An overview of using the Internet Internet chat rooms A chat room is a Web site that offers a place where people with similar interests and ideas communicate in real-time, one-on- one or in groups, by typing messages which are instantly viewed by others on their computer screens.

  • Page 135: Exploring Audio Features

    Exploring audio features You can use your computer to record sounds using the computer’s internal microphone (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in speakers, headphones, or external speakers. Recording sounds You may record sounds using the computer’s internal microphone (available on certain models) or by connecting an optional external...

  • Page 136: Web Camera

    Exploring Your Computer’s Features Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or headphones: Locate the headphone jack on the computer.

  • Page 137: Using The Bridge Media Adapter Slot

    PDAs, digital cameras, digital video camcorders, etc. The Bridge Media Adapter slot may also support other types of media. For a complete list of supported media, visit Toshiba’s Web site at accessories.toshiba.com. NOTE Do not use the Copy Disk function for this type of media.

  • Page 138: Removing Memory Media

    Exploring Your Computer’s Features Using the eSATA/USB combo port Removing memory media Prepare the media for removal by clicking the Safely Remove Hardware icon in the Notification Area and then selecting the card or device you want to remove. If the system is unable to prepare the media for safe removal, a message will tell you to try again later.

  • Page 139: Chapter 5: Utilities

    TOSHIBA Assist TOSHIBA Application Installer Supervisor password User password TOSHIBA Face Recognition Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA SD™ Memory Card Format Utility Mouse Utility TOSHIBA Hardware Setup TOSHIBA Zooming Utility...

  • Page 140: Toshiba Assist

    TOSHIBA PC Health Monitor ConfigFree® TOSHIBA Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access TOSHIBA Assist, click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist.

  • Page 141: Connect

    Connect The features available in this category are: ConfigFree Bluetooth (Sample Image) TOSHIBA Assist window – Connect tab ® Connectivity Doctor ® Settings Utilities TOSHIBA Assist...

  • Page 142: Secure

    Utilities TOSHIBA Assist Secure The features available in this category are: Supervisor password User password (Sample Image) TOSHIBA Assist window – Secure tab...

  • Page 143: Protect & Fix

    Utilities TOSHIBA Assist Protect & Fix The features available in this category are: TOSHIBA PC Diagnostic Tool Utility (Sample Image) TOSHIBA Assist window – Protect & Fix tab...

  • Page 144: Optimize

    The features available in this category are: TOSHIBA SD™ Memory Card Format Utility Mouse Utility TOSHIBA Hardware Setup TOSHIBA Zooming Utility TOSHIBA Button Support TOSHIBA Accessibility TOSHIBA Face Recognition Utility TOSHIBA eco Utility (Sample Image) TOSHIBA Assist window – Optimize tab...

  • Page 145: Toshiba Application Installer

    TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: Click Start, All Programs, Toshiba, Recovery, and then TOSHIBA Application and Driver Installer.

  • Page 146: Setting Passwords

    When you set a password, you must enter the password before you can work on your computer again. Toshiba supports several types of passwords on your computer: An instant password—Secures your open programs and files when leaving the computer temporarily.

  • Page 147: Using A Supervisor Password

    Toshiba is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.

  • Page 148: Using A User Password

    Toshiba is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your...

  • Page 149: Deleting A User Password

    To register a password for the power-on password functions: Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Password Utility. The TOSHIBA Password Utility window appears. (Sample Image) TOSHIBA Password Utility window Click Registered. Enter your password, and then enter it again to verify.

  • Page 150: Toshiba Face Recognition Utility

    Toshiba does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. Toshiba is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.

  • Page 151: Toshiba Pc Diagnostic Tool Utility

    Refer to the online Help documentation within the application for additional help. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility:...

  • Page 152: Toshiba Sd™ Memory Card Format Utility

    This utility is used to format SD Adapter slot. To format an SD memory card using this utility: Click Start, All Programs, Toshiba, Utilities, and then SD Memory Card Format. The TOSHIBA SD Memory Card Format screen appears. (Sample Image) TOSHIBA SD Memory Card Format screen Select the drive corresponding to the SD memory card.

  • Page 153: Mouse Utility

    To access the Mouse utility: Click Start, Control Panel, and then Mouse under Hardware and Sound, or click the Mouse icon in the Optimize tab of TOSHIBA The Mouse Properties screen appears. (Sample Image) Mouse Properties screen The settings you can change are divided into these categories:...

  • Page 154: Toshiba Hardware Setup

    Windows system. To access it: Click Start, All Programs, Toshiba, Utilities, and then HWSetup, or click the TOSHIBA Hardware Setup icon in the Optimize tab of The TOSHIBA Hardware Setup screen appears. (Sample Image) TOSHIBA Hardware Setup screen – General tab...
  • Page 155 Keyboard—Allows you to access the wake-on keyboard function LAN—Allows you to set networking functions Password—Allows you to set a user password USB—Allows you to enable or disable USB Legacy Emulation Utilities TOSHIBA Hardware Setup . For more information, see Fn + F5 “Directing the...

  • Page 156: Toshiba Zooming Utility

    The zoom in and zoom out hot keys will now work with the applications you selected. To zoom in, hold down the down the key and press For more information about how to use the TOSHIBA Zooming Utility, right-click the click Help. “Zoom (Display resolution)” on ®...

  • Page 157: Toshiba Button Support

    TOSHIBA Button Support TOSHIBA Button Support allows you to customize the Mute and Media buttons. These buttons are located on the system control panel directly above the keyboard. To access TOSHIBA Button Support: Click the TOSHIBA Button Support icon in the Optimize...

  • Page 158: Toshiba Accessibility

    Utilities TOSHIBA Accessibility TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the press it once, release it, and then press a function key to activate the hot key function.

  • Page 159: Toshiba Eco Utility

    The TOSHIBA eco Utility monitors your power savings from using eco Mode by tracking real-time power consumption and accumulated savings over time. To access the TOSHIBA eco Utility, do one of the following: Click Start, All Programs, TOSHIBA, Utilities, and then eco Utility.

  • Page 160: Toshiba Service Station

    Utilities TOSHIBA Service Station TOSHIBA Service Station The TOSHIBA Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. If you have enabled the TOSHIBA Service Station, it will alert you when updates are available, and you can then choose to install the updates if you wish.
  • Page 161 The PC Health Monitor and TOSHIBA Service Station software terms of use display. Read the displayed information carefully. Choose one of the following options: Accept both Accept TOSHIBA PC Health Monitor only Accept TOSHIBA Service Station only Decline both If you do not want to install either program at this time but you’d like to be reminded to install one or both programs...

  • Page 162: Toshiba Pc Health Monitor

    This information is used to identify and provide a notification of system conditions that may affect the performance of your Toshiba computer. It may also be used to help diagnose problems should the computer require service by Toshiba or Toshiba's authorized service providers.

  • Page 163: Enabling The Toshiba Pc Health Monitor

    TOSHIBA Service Station. NOTE For more information about the TOSHIBA Service Station, please If the use the TOSHIBA Application Installer to install the TOSHIBA PC Health Monitor. For more information see Installer” on page Click Next to continue.
  • Page 164 Utilities TOSHIBA PC Health Monitor The PC Health Monitor and TOSHIBA Service Station software terms of use display. Read the displayed information carefully. Choose one of the following options: Accept both Accept TOSHIBA PC Health Monitor only Accept TOSHIBA Service Station only...

  • Page 165: Configfree

    Click Start, All Programs, Toshiba, and then ConfigFree. Double-click the ConfigFree icon Press the TOSHIBA Assist button (if applicable to your system) to open the TOSHIBA Assist, and then click the ConfigFree icon. Click the ConfigFree icon then click the desired utility.

  • Page 166: Configfree ® Utilities

    Utilities ConfigFree® NOTE If your computer is not connected to a network, the ConfigFree icon in the Notification Area is displayed with an “X.” ® ConfigFree Utilities Connectivity Doctor The Connectivity Doctor lets you analyze your network connections and fix network connection problems. Using Connectivity Doctor, you can view detailed network information by simply moving the mouse pointer.
  • Page 167 Profile Settings The Profile Settings utility lets you save network settings in ® “profiles.” ConfigFree network settings and devices. You can switch network settings simply by selecting the profile with the desired settings. If you visit a client company occasionally, for example, you can set up a profile to match that environment and connect to the network.
  • Page 168 Utilities ConfigFree® Click Open Settings. The ConfigFree Profile Settings window appears. (Sample Image) ConfigFree Profile Settings window Click Add to start the Create Profile Wizard.

  • Page 169: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

  • Page 170: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working.
  • Page 171 Problems when you turn on the computer If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the AC power light. If the indicator is glowing, the computer is connected to a live external power source.
  • Page 172 Try turning the computer on again. If the computer starts normally, the AC adaptor may be defective and will need to be replaced (see the Toshiba Web site at accessories.toshiba.com). If the AC power light starts flashing, remove the battery, and continue with the steps below.

  • Page 173: The Windows Operating System Is Not Working

    The Windows Verify that the AC adaptor is the correct unit for your computer model. The computer may not be able to start from an AC adaptor that is rated for less current (amperage) than the computer requires, even if the rated voltage is correct, and the plug fits correctly in the DC-IN socket.

  • Page 174: Internet Problems

    If Something Goes Wrong The Windows Safe Mode with Command Prompt Enable Boot Logging Enable low-resolution video (640x480) Last Known Good Configuration (advanced) Directory Services Restore Mode Debugging Mode Disable automatic restart on system failure Disable Driver Signature Enforcement Start Windows When you highlight each option using the arrow keys, Windows displays information about each option at the bottom after Description.

  • Page 175: The Windows Operating System Can Help You

    Click one of the options listed in the window and then follow the on-screen instructions. You can connect to Support Online by clicking Microsoft Customer Support or by going to Toshiba support at pcsupport.toshiba.com. Resolving a hardware conflict If you receive an error message telling you there is a device driver conflict or a general hardware problem, try using Windows and Support to troubleshoot the problem first.

  • Page 176: Fixing A Problem With Device Manager

    If Something Goes Wrong Resolving a hardware conflict The device most recently connected to the system is the one most likely to be causing a conflict. Resolving conflicts There are several things you can do to resolve hardware conflicts: Get the most recent drivers from the manufacturer. Disable the device.

  • Page 177: Memory Problems

    The Resources tab, which lists resources assigned to the monitor, optional external optical drive, optional external diskette drive, and other power-using functions. This tab does not appear if the device is not using resources. The Driver tab, which displays the drivers being used by the device.

  • Page 178: Power And The Batteries

    If Something Goes Wrong Resolving a hardware conflict NOTE For this model Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A. Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery, optional...

  • Page 179: Keyboard Problems

    After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com.

  • Page 180: Display Problems

    If Something Goes Wrong Resolving a hardware conflict Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. You may have activated the instant password feature by pressing simultaneously.
  • Page 181 The built-in screen flickers. Some flickering is a normal result of the way the screen produces colors. To reduce the amount of flickering, try using fewer colors. To change the number of colors displayed: Right-click in a blank area of the Windows Click Personalize, and then Display Settings.

  • Page 182: Disk Or Internal Storage Drive Problems

    If Something Goes Wrong Resolving a hardware conflict Disk or internal storage drive problems Problems with the internal storage drive or with a diskette drive usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them.

  • Page 183: Optical Drive Problems

    Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem.

  • Page 184: Sound System Problems

    For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at pcsupport.toshiba.com. If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs.

  • Page 185: Printer Problems

    The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud. Adjust the volume control.

  • Page 186: Modem Problems

    The other system may be busy or off line. Try making a test transmission to someone else. For more information regarding your system’s V.92 modem, visit the Toshiba Web site at pcsupport.toshiba.com. Wireless networking problems NOTE This section provides general troubleshooting tips for networking...
  • Page 187 SSID assigned to the access point you are attempting to connect through. SSIDs are case- sensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs. Check the Control Panel’s Hardware and Sound Device Manager to verify that the Wi-Fi ®...

  • Page 188: Dvd Operating Problems

    If Something Goes Wrong DVD operating problems Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the ®...

  • Page 189: Develop Good Computing Habits

    “Checking device properties” on page 176 on using Device Manager to view the optical drive properties. Check the Toshiba Web site for new information on optical drives and their operation. A blank screen appears while watching a DVD-ROM movie or title.

  • Page 190: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits On a regular basis, back up the information stored on your internal storage drive. Use Windows disc, or external hard disk. Here are some ways you can do this: Use the Windows entire computer to an optical disc, or external hard disk.
  • Page 191 Saving system configuration with Restore Points The System Restore feature of the Windows quickly creates Restore Points—‘snapshots’ of your Windows operating system configuration—and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to ‘turn back the clock,’...
  • Page 192 An external hard drive is recommended in case the internal storage drive fails. No additional software is required. Most of the optical drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 193 Click Start. Click Control Panel. Click System and Maintenance. Click Backup and Restore Center. You can choose to back up some files or the entire computer. Click either Back up files or Back up computer. NOTE If you choose to back up your entire computer, you will be setting up a scheduled backup that will be performed periodically, and will only include the changes made since the last backup.
  • Page 194 If Something Goes Wrong Develop good computing habits Restart the Windows Windows installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind. Do one installation at a time.

  • Page 195: If You Need Further Assistance

    Go to the Tech Support Center, select your particular model from the list and go to the Detailed Specifications for that model. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardware- related, Toshiba offers a variety of resources to help you.

  • Page 196: Other Toshiba Internet Web Sites

    Information about what you were doing when the problem occurred Exact error messages and when they occurred For technical support, call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Other Toshiba Internet Web sites toshiba.com...
  • Page 197 Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm. If Something Goes Wrong Toshiba’s worldwide offices Germany Toshiba Europe GmbH Leibnizstraße 2...

  • Page 198: Appendix A: Hot Keys/Toshiba Cards

    Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or modify the following system...

  • Page 199: Using The Hot Key Cards

    To use the Hot Key Cards: Press and hold the The TOSHIBA Cards appear along the top of the screen. (Sample Image) Hot Key Card display Double-click the Card for the system function to be modified.

  • Page 200: Application Cards

    TOSHIBA Zooming utility For more information, refer to Zooming Utility” on page Disc Creator utility This Application Card launches the TOSHIBA Disc Creator utility. TOSHIBA Hardware Setup utility For more information, refer to Hardware Setup” on page TOSHIBA Button Support utility For more information, refer to Support”...

  • Page 201: Using The Application Cards

    Using the Application Cards To launch an application using the Application Cards: Press and hold the The TOSHIBA Cards display at the top of the screen. (Sample Image) TOSHIBA Card display Click the “stacked” card on the far right of the display. The Application Cards are hidden under this card.

  • Page 202: Hot Key Functions

    Hot keys have a legend on the key indicating the option or feature the key controls. Volume Mute This TOSHIBA Card or hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones.

  • Page 203: Lock (Instant Security)

    Lock (Instant security) This TOSHIBA Card or hot key blanks the display. Selecting this Card or pressing the hot key displays the following options: (Sample Image) Security options hot key function activates instant security. The user Fn + F1 logon screen will appear and a user with a valid account will need to log back on to gain access to the computer.

  • Page 204: Power Plan

    Hot Keys/TOSHIBA Cards Hot key functions Power plan This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options window.

  • Page 205: Sleep Mode

    Sleep mode This TOSHIBA Card or hot key places the computer into Sleep mode. For more information about Sleep mode, please see and configuring Sleep mode” on page Selecting this Card or pressing the hot key displays the following options:...

  • Page 206: Hibernation Mode

    Hot Keys/TOSHIBA Cards Hot key functions Hibernation mode This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. For more information on Hibernation mode, see “Using and configuring Hibernation mode” on page...

  • Page 207: Output (Display Switch)

    Output (Display switch) This TOSHIBA Card or hot key cycles through the power- on display options (only the first option is available when you do not have an external monitor attached) (the last option is available only if you are in Extended Display Mode).

  • Page 208: Display Brightness

    To swap sides, select Swap Image Display. Display brightness This TOSHIBA Card decreases or increases the screen brightness. This hot key decreases the screen brightness. This hot key increases the screen brightness.

  • Page 209: Disabling Or Enabling Wireless Devices

    Disabling or enabling wireless devices This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: Selecting this Card or pressing the hot key displays the following options: (Sample Image) Wireless communication options...

  • Page 210: Disabling Or Enabling The Touchpad

    Hot Keys/TOSHIBA Cards Hot key functions Disabling or enabling the TouchPad™ This TOSHIBA Card or hot key enables/disables the TouchPad. For more information on using the TouchPad, see the TouchPad™” on page Selecting this Card or pressing the hot key displays the...

  • Page 211: Zoom (Display Resolution)

    Hot Keys/TOSHIBA Cards Hot key functions Zoom (Display resolution) This TOSHIBA Card or hot key switches screen resolution. Selecting this Card or pressing the hot key displays the following options: [Space bar] (Sample Image) Screen resolution options Cycle through the screen resolutions, then select the desired...

  • Page 212: Keyboard Hot Key Functions

    Hot Keys/TOSHIBA Cards Hot key functions Keyboard hot key functions This hot key turns the TOSHIBA Zooming Utility to zoom-out. This hot key turns the TOSHIBA Zooming Utility to zoom-in.

  • Page 213: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. UL approved United Kingdom BS approved Australia AS approved...

  • Page 214: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this user’s guide. BIOS CD-ROM CD-RW CMOS COM1 COM2 DIMM alternating current basic input/output system bits per second compact disc compact disc read-only memory compact disc rewrite memory...
  • Page 215 disk operating system dots per inch DSTN dual supertwist nematic digital versatile (or video) disc DVD-ROM digital versatile (or video) disc read-only memory enhanced capabilities port EPROM erasable programmable read-only memory file allocation table Federal Communications Commission gigabyte hard disk drive HTML Hypertext Markup Language IEEE...
  • Page 216 Glossary SDRAM SRAM SVGA Terms The following terms may appear in this user’s guide. active-matrix display — A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as a “TFT display,” in its simplest form there is one thin film transistor (TFT) for each cell.
  • Page 217 baud rate — The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second. BIOS (basic input/output system) —...
  • Page 218 Glossary central processing unit (CPU) — The chip that functions as the “brain” of the computer. It takes information from outside sources, such as memory or keyboard input, processes the information, and sends the results to another device that uses the information. character —...
  • Page 219 default — The setting selected by a program when the user does not specify an alternative setting. device — A component attached to the computer. Devices may be external (outside the computer’s case) or internal (inside the computer’s case). Printers, disk drives, and modems are examples of devices.
  • Page 220 Glossary double-click — To press and release the pointing device’s primary button rapidly twice without moving the pointing device. In the Windows button, unless otherwise stated. double-density diskette — A 3.5-inch diskette that can hold up to 720 KB of information (half the capacity of a high-density diskette). See also diskette, high-density diskette.
  • Page 221 file — A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. file allocation table (FAT) — The section of a storage drive that keeps track of the location of stored files.
  • Page 222 Glossary Hibernation — A feature of many Toshiba computers that saves to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off. When you turn on the computer again, your work is returned to the same state it was when the computer was turned off.
  • Page 223 liquid crystal display (LCD) — A type of display that uses a liquid substance between two transparent electrode panels. When an electric current passes through the electrodes, the molecules in the liquid form a crystalline pattern that polarizes the light passing through it.
  • Page 224 Glossary network — A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced — A method of refreshing a computer screen, in which each pixel of every line is refreshed as the electron beam scans across and down the screen.
  • Page 225 Plug and Play — Generally, refers to the computer’s ability to automatically configure itself to work with peripheral devices. When capitalized, refers to a standard that, when followed by a device manufacturer, allows a computer to configure itself automatically to work with the device. pointing device —...
  • Page 226 Glossary RJ11 — A modular connector used on most U.S. telephone systems and direct-connect modems. The RJ11 connector is a 6-wire connector. ROM (read-only memory) — Non-volatile memory that can be read but not written to. Non-volatile here means that information in ROM remains whether or not the computer is receiving power.
  • Page 227 TFT display — See active-matrix display. universal serial bus (USB) — USB is a serial bus that supports a data transfer rate of up to 480 Mbps (480 million bits per second). USB can connect up to 127 peripheral devices through a single all- purpose USB port.

  • Page 228: Index

    204 power plan hot key 118 real-time clock (RTC) 110 remaining power 114 removing 120 safety precautions 122 BIOS Setup see TOSHIBA Hardware Setup Bridge Media Adapter inserting memory media 137 removing memory media 138 button power 50 start 128...
  • Page 229 character keys 94 charging the battery 48 checking device properties 176 click 75 communications network connection 130 set up 129 computer caring for 90 cleaning 90 moving 91 non-system disk or disk error message 172 not accessing disk drives 171 running on battery power 110 setting up 45 warning resume failure message...
  • Page 230 Index problem with display settings/ current settings not working with hardware 181 warning resume failure 171 Error-checking 182 eSATA connecting to the eSATA/USB combo port 194 eSATA/USB combo port Using 138 exploring the desktop 126 external monitor not working 181 mouse 78 external display device RGB port 76...
  • Page 231 using 132 Internet Service Providers ISPs 132 jack RJ-11 131 keyboard character keys 94 function keys 95 hot keys 212 not working 171 special Windows® keys 95 troubleshooting 179 using 94 keyboard, external 78 light AC power 46 drive in-use indicator 103 lock computer, using 91 main battery...
  • Page 232 183 cannot read a diskette 183 changing display properties 181 checking device properties 176 computer will not power up 170 contacting Toshiba 195 corrupted/damaged data files 183 Device Manager 176 disk drive is slow 182 display is blank 180...
  • Page 233 TOSHIBA Application Installer 145 TOSHIBA Assist 140 TOSHIBA Button Support 157 TOSHIBA eco Mode Using 119 TOSHIBA eco Utility 159 TOSHIBA Face Recognition Utility TOSHIBA Hardware Setup 154 Toshiba online resources 108 TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Health Monitor 162...
  • Page 234 Index TOSHIBA SD™ Memory Card Format Utility 152 TOSHIBA Service Station 160 TOSHIBA Zooming Utility 156 TouchPad™ control buttons 75 primary button 75 secondary button 75 using 74 traveling tips 125 troubleshooting DVD player general problems 188 external keyboard 179...

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