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FAQs
Frequently Asked Questions
FOR ALL KEYSTONE DISPENSERS:
Pump dispenses little or no product?
If it is full, check to make sure that the pump is assembled correctly per the instruc-
tions in the manual.
Product leaking from the fitment in the bag?
bag is fully engaged with the pump. When connecting the pouch, you should hear
a solid click and be able to pick up the pouch with the pump without the connector
coming free.
Product leaking from the dome of the pump?
installed and tightened on the housing to hold the dome securely in place.
FOR THE KEYSTONE MANUAL DISPENSER WITH LEVER:
The dispense portion is smaller or larger than I want:
change your preset portion. You have options for ¾ fl oz or ½ fl oz.
FOR THE KEYSTONE AUTOMATIC DISPENSER WITH SENSOR:
Can I plug the Keystone Automatic Dispenser into a power strip?
only draws 2 amps when in use. You can safely plug 7 dispensers into a power strip on
a single 15 amp plug and 10 dispensers into a 20 amp plug.
Can I change the portion on the Keystone Automatic Dispenser?
No, it is preset at ½ fl oz at the factory.
Why doesn't the motor engage when I wave my hand over the sensor?
1) The sensor is designed to dispense when your hand is between 1" and 5" above the
sensor. If it's too close or too far away, the sensor might not recognize your
hand. Try moving your hand up and down on the sensor to see if it triggers.
2) Make sure that the power supply is plugged into a working outlet.
3) Make sure that the connector at the end of the power cord is plugged into the inlet
on the underside of the lid.
Unable to place the lid on the dispenser?
The lid includes a safety switch that will
freeze the actuator in position if the lid is
removed in the middle of dispensing.
Reset the actuator:
1) Remove the pump and pouch from
the dispenser base.
2) Install the lid on the empty base.
3) Wave your hand over the sensor.
4) After the actuator cycles completely,
remove the lid and reinstall the pump
and pouch into the dispenser base.
5) Reinstall the lid.
Check the pouch to make sure it is not empty.
Make sure that the white fitment in the
Make sure that the locking ring is
Follow the steps on page 7 to
Heinz Keystone Instructions10/20
Yes, each dispenser
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