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Installation and Operation Guide Model 9660 and 9660 Professional Receivers...
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Please read this entire guide Veuillez lire entièrement ce guide Bitte das ganze Handbuch durchlesen Sírvase leer completamente la presente guía Si prega di leggere completamente questa guida Important Please read this entire guide before you install or operate this product. Important Give particular attention to all safety statements.
Safety Precautions............................iv Règles de Sécurité............................vi Sicherheitsvorkehrungen..........................viii Medidas de seguridad..........................x Important Rules for Safe Operation......................xii Warranty..............................xv Notice to Owners of the Model 9660 and 9660 Professional Receiver and Integrated Descrambler ....xvi General Description Introduction ..............................1-1 Equipment Description ........................1-1 Equipment Application........................1-2 Installation Installation Prerequisites..........................2-1...
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Contents Connecting Audio Outputs to the Receiver ................2-15 VideoCipher RS (Scrambled) Mode ..............2-15 Bypass (Unscrambled) Mode................2-15 Installing the VideoCipher RS Commercial Module..................2-19 Operation Main Menu Display ............................3-1 The STORE Key..........................3-2 Resetting the Front Panel Using the STORE Key..............3-2 Indicators and Menu Keys...........................3-5 Frequency Key (FREQ) and Submenus .......................3-7 Selecting a Satellite Plan (Tag 1 of 8) ....................3-10 Selecting a Transponder (Tag 2 of 8) ....................3-10...
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Troubleshooting Guide..........................4-1 Error Messages ............................4-5 Appendix A Installing the Optional Bandpass Filter or Audio 2 Card ................A-1 Remote Control Operation of the Model 9660 Receiver Using an SMC Bus ..........A-3 Menu Quick Reference Guide ........................A-5 Technical Specifications ..........................A-11 Transponder Frequencies ..........................A-17 Appendix B Customer Support ............................B-1...
Safety Precautions Protect yourself from electric shock and your system from damage! • This product complies with international safety and design standards. Observe all safety procedures that appear throughout this guide, and the safety symbols that are affixed to this product. •...
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Safety Precautions, Continued Power • Important! This product must be earthed. • This product is pluggable. The socket-outlet must be near this product, and must be easily accessible. • Connect this product only to the power source that is indicated on the back panel.
Règles de sécurité Protégez-vous des risques d'électrocution et protégez votre système contre les endommagements éventuels. • Ce produit respecte les standards internationaux de sécurité et de conception. Veuillez observer toutes les procédures de sécurité qui apparaissent dans ce guide, ainsi que les symboles de sécurité qui figurent sur le produit. •...
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Règles de Sécurité, suite Alimentation • Important! Ce produit doit être relié à la terre. • Il se branche. La prise électrique doit être à proximité du produit et facilement accessible. • Raccordez uniquement ce produit à la source d'alimentation qui est indiquée sur le panneau arrière.
Sicherheitsvorkehrungen Schützen Sie sich gegen Stromschlag und ihr System gegen Beschädigung! • Dieses Produkt entspricht internationalen Sicherheits-und Designnormen. Beachten Sie alle in diesem Handbuch angegebenen Sicherheitsvorkehrungen sowie die auf dem Produkt angebrachten Warnzeichen. • Falls die gegebenen Umstände den sicheren Betrieb dieses Produktes behindern, stellen Sie den Betrieb ein und sichern Sie das Produkt gegen weitere Inbetriebnahme.
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Sicherheitsvorkehrungen, Fortsetzung Strom • Wichtig! Dieses Produkt muß geerdet sein. • Dieses Produkt ist anschließbar. Die Steckdose muß sich in der Nähe des Produkts befinden und muß leicht zugänglich sein. • Schließen Sie dieses Produkt nur an die auf der Rückwand aufgeführte Stromquelle an.
Medidas de seguridad ¡Protéjase de descargas eléctricas y proteja de daños al producto! • Este producto cumple con las normas internacionales de seguridad y diseño. Observe todas las medidas de seguridad que aparecen a lo largo de la presente guía, así como todos los símbolos de seguridad que están adheridos a este producto.
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Medidas de seguridad, continuación Alimentación • ¡Importante! Este producto debe conectarse a tierra. eléctrica • Este producto es enchufable. El tomacorriente debe encontrarse cerca del producto, y debe ser fácilmente accesible. • Conecte el producto únicamente a la línea de alimentación con las características indicadas en el tablero posterior.
Important Rules for Safe Operation Notice for CATV If you are a CATV installer, read the information in the box below. installers Read and retain Carefully read all safety and operating instructions before operating this product, and retain instructions them for future reference. Heed warnings Follow all warnings and cautions in the operating instructions, as well as those that are affixed to this product.
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Important Rules for Safe Operation, Continued Do not expose this product to moisture. Do not place this product on a wet surface, or spill Water and moisture liquids on or near this product. Placement • Place this product close enough to a mains AC socket-outlet to accommodate the length of the product power cord.
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Important Rules for Safe Operation, Continued Power sources • A label on this product indicates the correct power source for this product. Operate this product only from a socket-outlet with the voltage and frequency indicated on the product label. • If you are uncertain of the type of power supply to your home or business, consult Scientific-Atlanta or your local power company.
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Important Rules for Safe Operation, Continued Lightning and power To protect this product against damage from lightning storms and power-line surges, do the surges following: • Disconnect the power cord from the grounded (earthed) mains socket-outlet and disconnect the antenna or cable system under the following circumstances. –...
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Important Rules for Safe Operation, Continued Outdoor grounding If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system system is grounded (earthed). This provides some protection against voltage surges and built- up static charges. Section 810 of the National Electric Code (NEC), ANSI/NFPA No.
Warranty All items that we manufacture are warranted to be free from defects in material and Statement workmanship and to conform to our currently published specifications. The warranty period is one year from the date of shipment. Written notice of defects must be Warranty Period received by us within this warranty period.
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Notice to Owners of the Model 9660 and 9660 Professional Receivers ATTENTION This commercial unit, with the VideoCipher ® RS Commercial Module installed, is intended for the authorized descrambling for commercial use of those satellite television signals that have been scrambled using a VideoCipher scrambling format.
The Model 9660 Professional Video Receiver is a special version of the Model 9660 Receiver. The Model 9660 PRO is built to meet the video performance requirements of the EIA/TIA 250-C specification, which provides exceptional performance specifications within the receiver's video demodulation path.
500 MHz input frequency band (either 3.7 GHz to 4.2 GHz or 11.7 GHz to 12.2 GHz) down to a 500 MHz frequency output band of 950 MHz to 1450 MHz, which is suitable for input into the Model 9660 and 9660 PRO Receivers.
Space and Physical Arrangement The Model 9660 Receiver measures 1.75 inches (44.45 mm) in height by 19 inches (482.6 mm) wide by 18 inches (457.2 mm) deep. It can be rack mounted or set on any type of shelf that allows air flow underneath the unit. When mounting the signal processor on a shelf or table, ensure that the unit is safe from falling caused by tangled or strained interconnecting cables.
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Installation Prerequisites AVEC CE PRODUIT CE CÂBLE DE PUISSANCE EST REPÉRÉ PAR LES LETTRES HAR POUR RACCORDER CE CÂBLE D ALIMENTATION AU PANNEAU ARRIÈRE DU PRODUIT VOUS DEVEZ MONTER SUR CE CÂBLE 320 ( UN CONNECTEUR QUI RÉPOND À LA NORME IEC COMMISSION INTERNATIONALE ÉLECTROTECHNIQUE VOUS ÊTES RESPONSABLE...
Installation Prerequisites Fuse Requirements The fuse holder on the back panel contains the AC power fuse and should be a 3/4 ampere, 250 V, SLO-BLO fuse. See the Maintenance section in chapter 3 of this guide for instructions on replacing the fuse. Cooling Requirements Caution: Avoid damage to this product! Your warranty is void if you operate this...
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Installation Prerequisites Vorsicht: Vermeiden Sie Beschädigung dieses Produktes! Hohe interne Temperaturen können die Lebenszeit dieses Produktes reduzieren! Bei Installation dieses Produktes an durch Ventilatoren belüfteten Orten mindestens 44 mm (1,75 Zoll) oberhalb und 44 mm (1,75 Zoll) unterhalb des Produktes frei lassen. An allen anderen Orten mindestens 89 mm (3,5 Zoll) oberhalb und unterhalb dieses Produktes frei lassen.
VideoCipher RS Commercial Module. The back panel views of the Model 9660 Receiver show the various connectors and terminal strips (see figure 2-1). The accompanying tables (2-1 and 2-3) describe each connector and terminal. Refer to table 2-2 for SMC Bus connector description.
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VideoCipher RS Commercial Decoder or B-MAC decoder. Depending on the service being received, the composite output may contain audio subcarriers that could be routed to other audio demodulation equipment. Table 2-2. SMC Bus Connector Description for Model 9660 Receiver DIN Connector Description SMC Bus 8-pin See Appendix A in this guide for remote operation and installation information.
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Installing the VideoCipher RS Commercial Module Table 2-2. SMC Bus Connector Description for Model 9660 Receiver (continued) DIN Connector Description GND (Pin 4) This connections provides Ground. +5V (Pin 5) This connection is a +5 volt supply output (40 mA maximum).
Installing the Video Receiver in a Rack The Model 9660 Receiver installs into a standard EIA, 610-mm deep, enclosed rack. Operators should always mount the front bezel to the rack. Operators should employ either of two methods to further support the receiver.
Angle support brackets (part number 345763) are a pair of L-shaped brackets that support the right and left sides of the Model 9660 Receiver. The brackets mount directly to the inside of the rack, and the receiver rests directly on the brackets.
Installing the VideoCipher RS Commercial Module Note The female F-type connectors are designed to accept a conductor or center pin of 0.022 inches (0.56 mm) to 0.047 inches (1.19 mm) in diameter. Once a center conductor with a diameter in the upper part of the acceptable range has been inserted into the female connector, it is not advisable to return to a smaller conductor size.
Installing the VideoCipher RS Commercial Module Figure 2-3. Connecting the LNB and Completing the IF Loop Connecting Multiple Receivers to a Single-LNB System To connect multiple receivers to a single-LNB system, refer to figure 2-4 and complete the following steps. 1.
Installing the VideoCipher RS Commercial Module Figure 2-4. Connecting Multiple Receivers to the LNB Connecting Multiple Receivers to a Dual-LNB System In a dual-polarization system, use one coaxial cable to send vertically polarized signals from one LNB to the receivers and another coaxial cable to send horizontally polarized signals from another LNB to the receivers. Contact the Customer Service Center by dialing 1-800-722-2009 for additional dual-LNB system information and polarization switch availability.
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If you are providing current to the LNBs with a separate power supply and power inverters, be sure to toggle LNB Power to OFF using the OPTIONS:LNB Power submenu. Further, if you are using more than two Model 9660 Receivers in your system, toggle LNB Power to OFF using the OPTIONS:LNB Power submenu on the additional receivers.
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Installing the VideoCipher RS Commercial Module Caution: Before adjusting this product, read chapter 3, Operation, in this guide. Attention: Avant de régler le produit, lisez le chapitre 3 de ce guide: Fonctionnement. Vorsicht: Vor Einstellung dieses Produktes bitte Kapitel 3 dieses Handbuchs über die Inbetriebnahme durchlesen.
Installing the VideoCipher RS Commercial Module Connecting Audio Outputs to the Receiver Use small-gauge wire (preferably shielded twisted pair) to connect the receiver's audio outputs. The Model 9660 Receiver's standard configuration is one audio with one audio subcarrier demodulator. A second audio subcarrier demodulator is available as an option.
Installing the VideoCipher RS Commercial Module Installing the VideoCipher RS Commercial Module The Model 9660 Receiver is designed to allow easy installation or removal of the VideoCipher RS Commercial Module. WARNING AVOID ELECTRIC SHOCK AND DAMAGE TO THIS PRODUCT DISCONNECT THE POWER CORD ON THIS PRODUCT BEFORE YOU...
Operation Main Menu Display Indicators and Menu Keys Frequency Key (FREQ) and Submenus 3-15 Video Key (VIDEO) and Submenus 3-19 Audio Key (AUDIO) and Submenus 3-25 Options Key (OPTIONS) and Submenus 3-31 The VideoCipher RS Commercial Module 3-33 Maintenance...
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Main Menu Display The Model 9660 Receiver is automatically turned on when the power cord is plugged into a power outlet (refer to chapter 2, Installation). After power is applied to the unit, the receiver sequences through the initial displays indicated in figure 3-1.
3. Continue to hold the STORE key until the Scientific-Atlanta logo displays. At this point, the unit has been re-configured for the following default settings as listed in table 3-1. Table 3-1. Default Settings for the Model 9660 Receiver Setting...
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Indicators and Menu Keys Table 3-1. Default Settings for the Model 9660 Receiver (continued) Setting Default Value Bandwidth 1 280 kHz Deemphasis 75 µsec Audio Levels SMC Baud rate 9600 SMC Address 69T363B Operation...
LED Indicator Description VC SYNC Illuminates when the Model 9660 Receiver is tuned to a VideoCipher RS Commercial Module encoded signal. VC SYNC illuminates whether or not the descrambler module is authorized for that service. It is OFF when receiving a non-scrambled signal.
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Indicators and Menu Keys Menu Key Description INCREMENT The increment and decrement (up or down) controls are used to move through the menu selections displayed in the LCD window. Press the key briefly to move one DECREMENT step, or press and hold to scroll through the selections. CURSOR Selects digit/character to be changed in the Program mode Frequency or Custom Label submenus.
The VideoCipher RS Commercial Module Frequency Key (FREQ) and Submenus The frequency submenus are selected by pressing the FREQ key. Once selected, the submenus appear sequentially each time the FREQ key is pressed. The submenus are illustrated in figure 3-3 and are described in table 3-5. Each submenu has a tag number located in the upper right corner that identifies the submenu sequence number.
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The VideoCipher RS Commercial Module Table 3-5. Description of Frequency Submenus Label Alternate Menu Description Labels Satellite Plan None A pre-programmed assignment of frequencies to channels. Refer to table 3-6. Transponder PROG Channel Shows transponder # and shows polarization (Programmable (H or V).
The VideoCipher RS Commercial Module Selecting a Satellite Plan (Tag 1 of 8) Table 3-6 lists the available satellite plans. To select a satellite plan, follow these instructions. 1. Press the FREQ key until the first Frequency submenu (tag number 1/8 in upper right corner) is displayed (see figure 3-3).
The VideoCipher RS Commercial Module Setting the Frequency Offset Submenu (Tag 4 of 8) To set the frequency offset, follow these instructions. 1. Press the FREQ key until the Offset submenu (tag number 4/8) is displayed. 2. Press the up or down key until the desired offset is displayed in the lower right corner. This offset is used to compensate for LNB frequency offset when AFC is off.
The VideoCipher RS Commercial Module Setting the Custom Label (Tag 8 of 8) The custom label submenu is available if the Label Display mode is set to Custom. The custom label is a string of ten characters that is displayed in the upper left corner of the main menu display in place of the selected plan information.
The VideoCipher RS Commercial Module User-Programmed Frequency Mode (Tags 1 through 6 of 8) The receiver can be operated in pre-programmed or user-programmed mode. In pre-programmed mode, you can select one of two pre-defined C-band formats or one of 10 popular Ku-band formats. The frequency submenus and corresponding satellite plans are shown in tables 3-5 and 3-6.
The VideoCipher RS Commercial Module Video Key (VIDEO) and Submenus The video submenus are selected by pressing the VIDEO key. Once selected, the submenus are sequenced each time the VIDEO key is pressed. The submenus are illustrated in figure 3-4 and described in table 3-7. Each submenu has a tag number located in the upper right corner that identifies the submenu sequence number.
The VideoCipher RS Commercial Module Table 3-7. Video Submenus Descriptions Label Description Output Level (50 to 150%) Max = 1.5 V p-p into 75 ohms Min = 0.5 V p- p into 75 ohms. 100% represents 1.0 V p-p Video Clamp (On, Off) Switches clamp off if required, for some nonstandard scrambling applications Comp Deemph (On, Off)
The VideoCipher RS Commercial Module Setting the VC OSD (On-Screen Display ) Mode (Tag 4 of 4) For more information on this option, contact General Instrument Inc. To set the VC OSD mode, follow these instructions. 1. Press the VIDEO key until VC OSD submenu (tag number 4/4) is displayed. 2.
The VideoCipher RS Commercial Module Audio Key (AUDIO) and Submenus The Model 9660 Receiver is provided with only one subcarrier demodulator. A second audio subcarrier demodulator is available as an option. In the VideoCipher RS Commercial Module mode, three audio outputs are available: stereo-left, stereo-right, and mono.
The VideoCipher RS Commercial Module Setting Audio IF Bandwidth 1 (Tag 2 of 11) To set the Audio IF Bandwidth 1, perform the following steps. 1. Press the AUDIO key to select Bandwidth 1 submenu (tag number 2/11 is displayed in upper right corner, see figure 3-5).
The VideoCipher RS Commercial Module Setting the Audio Output Levels (Tag 7, 8, and 9 of 11) To set the audio output levels, perform the following steps. 1. Press the AUDIO key to select either Left Level (tag number 7/11), Right Level (tag number 8/11) or Mono Level (tag number 9/11) submenu.
The VideoCipher RS Commercial Module Options Key (OPTIONS) and Submenus The options submenus are selected by pressing the OPTIONS key. Once selected, the submenus are sequenced each time the OPTIONS key is pressed. The submenus are illustrated in figure 3-6 and described in table 3-9. Each submenu has a tag number located in the upper right corner that identifies the submenu sequence number.
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The VideoCipher RS Commercial Module Table 3-9. Options Submenus Label Description 1/15 LCD Contrast (0 to 100%) Adjusts front panel display contrast. 2/15 Status (pg 1) (Display only) Indicates input signal level in dBm, internal receiver temperature in degrees C, and quantity (1 or 2) of audio cards installed.
The VideoCipher RS Commercial Module Setting the LCD Contrast (Tag 1 of 15) To set the LCD contrast, do the following. 1. Press the OPTIONS key to select LCD Contrast submenu (tag number 1/15 displayed in upper right corner, see figure 3-6). 2.
The VideoCipher RS Commercial Module Selecting the Alternate Channel Number (Tag 8 of 15) To set the alternate channel number, follow these instructions. 1. Press the OPTIONS key until the Alt Channel submenu (tag number 8/15) is displayed. 2. Press the up or down key to select the desired channel. The range of valid channels/transponders is set by the selected satellite plan (FREQ: Satellite Plan).
The VideoCipher RS Commercial Module The VideoCipher RS Commercial Module The Model 9660 Receiver has been designed for maximum ease of use in receiving both unscrambled and VideoCipher RS Commercial Module encoded signals. Integration of the descrambler module inside the receiver minimizes the number of cables and rack space required and also ensures a perfect match between receiver and descrambler.
Video Level Requirements for the VideoCipher RS Module The Model 9660 Receiver is factory adjusted to give correct video levels for most scrambled and unscrambled CATV signals and normally will not need adjustment. The receiver is factory set to meet the following standards.
Routine Care The Model 9660 Receiver requires little care. Glass cleaner, applied with a soft cloth, may be used to clean the display and indicator covers. Care should be taken to ensure that fluid does not contact other surfaces.
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Maintenance WARNING AVOID ELECTRIC SHOCK DISCONNECT THE POWER CORD ON THIS PRODUCT BEFORE YOU REMOVE THE FUSE AVERTISSEMENT ÉVITEZ LES RISQUES D ÉLECTROCUTION DÉBRANCHEZ LE CORDON ALIMENTATION DE CE PRODUIT AVANT DE CHANGER LE FUSIBLE WARNUNG VERMEIDEN SIE STROMSCHLAG ZIEHEN SIE DAS ELEKTRISCHE KABEL DIESES PRODUKTES AUS DER STECKDOSE BEVOR SIE MIT DIESEM SCHRITT BEGINNEN ¡...
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Troubleshooting Guide If you know a problem exists or if you suspect a problem with the Model 9660 Receiver, refer to the troubleshooting guide tables 4-1 and 4-2 for a list of the common errors and common error messages that can occur with the product.
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Troubleshooting Guide Table 4-1. Common Problems and How to Solve Them Problem Causes Solution The Model 9660 Receiver's front a. No power to unit a. Verify power to AC outlet panel LCD display is not lit. b. Blown fuse b. Replace fuse c.
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Troubleshooting Guide Table 4-1. Common Problems and How to Solve Them (continued) Audio and video quality is poor. a. Antenna not aimed a. Aim antenna for peak signal properly reception according to manufacturers' antenna pointing instructions b. Line-of-sight impaired b. Either relocate antenna or between antenna and remove obstacle(s) from line-of- satellite...
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Troubleshooting Guide Table 4-1. Common Problems and How to Solve Them (continued) Video is scrambled at video output. a. Scrambled signal is not a. If reception is required, use VC SYNC LED is off. VideoCipher RS encoded external descrambler of appropriate type b.
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Error Messages Error Messages Contact Technical Services for further assistance when any of these messages appear. Table 4-2. Error Messages and How to Solve Them Message Description MCU RAM ERROR MCU internal RAM failed self test. MCU ROM ERROR MCU internal ROM failed self test. MCU TIMER BAD MCU internal timer failed self test.
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Error Messages Table 4-2. Error Messages and How to Solve Them (continued) Message Description AUDIO1 UNLOCK Audio 1 demodulator local oscillator is not locked. Tune the audio 1 demodulator to another frequency and then back to the original frequency. AUDIO2 UNLOCK Optional audio 2 demodulator local oscillator is not locked.
Appendix A A-1 Installing the Optional Bandpass Filter or Audio 2 Card A-3 Remote Control Operation of the Model 9660 Receiver Using an SMC Bus A-5 Menu Quick Reference Guide A-11 Technical Specifications A-17 Transponder Frequencies...
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Installing the Optional Bandpass Filter or Audio 2 Card The Model 9660 Receiver can be upgraded to install a second IF bandpass filter (BPF) and audio 2 card. Refer to figure A-1 and complete the following steps to install either card. Figure A-1 also identifies the lowpass filter (LPF) and Threshold Extension Demodulator (TED) locations.
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Installing the Optional Bandpass Filter or Audio 2 Card Figure A-1. LPF, BPF, TED, and Optional Audio Card Locations Appendix 69T363B...
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SMC Bus The Model 9660 Receiver provides a serial Status Monitor and Control (SMC) Bus interface for remote monitoring and control of the unit. The SMC Bus uses an 8-pin DIN type receptacle located on the rear of the unit. In remote operation, the SMC Bus uses two data lines (TTL level RXD and TXD), +5 V, circuit common (GND), and a shield.
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Transponder Frequencies Menu Quick Reference Guide This section provides you with quick and easy-to-find menu listings for all of the menu and submenu displays. Refer to chapter 3 of this manual for a detailed description and procedures for using the submenus. Figure A-2 contains the power-up menus along with the receiver main menu.
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Transponder Frequencies Figure A-5. Frequency Submenus 69T363B Appendix...
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Transponder Frequencies Figure A-6. Video Submenus Appendix 69T363B...
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To ensure your receiver will operate properly, choose a location that provides an acceptable operating environment and allows adequate air circulation around the receiver. The Model 9660 Receiver has been designed and tested to meet these specifications. 69T363B Appendix...
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Transponder Frequencies Model 9660 Receiver Model 9660 PRO Receiver Level into RF input -65 dBm to -25 dBm (per carrier, -65 dBm to -25 dBm (per carrier, 12 channels) 12 channels) Frequency range 950 MHz to 1450 MHz, 1000 MHz...
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Transponder Frequencies Model 9660 Receiver Model 9660 PRO Receiver AFC range ± 3 MHz ± 3 MHz Frequency 70 MHz 70 MHz Bandwidth 32 MHz, standard 32 MHz, standard Loop impedance 75 ½ 75 ½ AGC dynamic range 40 dB...
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Transponder Frequencies Video (bypass mode), continued Model 9660 Receiver Model 9660 PRO Receiver Clamping (defeatable) >30 dB dispersal rejection >30 dB dispersal rejection Line-time waveform <2.0% tilt <1.0% tilt distortion Field-time waveform <2.0% tilt <2.0% tilt distortion Differential phase <3°, 10% to 90% APL <1.5°, 10% to 90% APL...
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Transponder Frequencies General Model 9660 Receiver Model 9660 PRO Receiver LNB power supply (RF + 19 V @ 220 mA (max) + 19 V @ 220 mA (max) input center conductor) Power requirements 115 V AC, ±10%, 60 Hz or 115 V AC, ±10%, 60 Hz or...
Appendix B B-1 Customer Support B-2 Suivi des Clients B-3 Kundendienst B-4 Apoyo téchnico al consumidor B-5 Apoyo al cliente B-6 How to Return Products B-8 VideoCipher RS Commercial Module Return Guidelines B-9 Your Comments, Please...
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Customer Support If you have questions about this product, telephone one of the following List of telephone numbers. numbers The Americas United States Scientific-Atlanta Customer • From within North and Technical Service Centers, America Atlanta, Georgia 1-800-722-2009 (toll-free) • From outside North America +1-404-903-5400 (direct)
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Suivi des Clients Si vous avez des questions à poser sur ce produit, appelez l'un des numéros Liste des numéros suivants. de téléphone Amérique, Nord et Sud Etats-Unis Clients de Scientific-Atlanta et • A partir de l'Amérique Centres de Services du Nord Techniques, Atlanta, Georgie 1-800-722-2009...
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Kundendienst Falls Sie Fragen zu diesem Produkt haben, rufen Sie eine der folgenden Liste von Telefon- Telefonnummern an. nummern Die Amerikas Vereinigte Scientific Atlanta Customer • Innerhalb von Staaten and Technical Service Centers, Nordamerika Atlanta, Georgia 1-800-732-2009 (gebührenfrei) • Außerhalb von...
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Apoyo técnico al consumidor Si tiene alguna pregunta sobre este producto, sírvase llamar a uno de los Lista de números siguientes números. telefónicos Las Américas Estados Unidos Clientes científicos de Atlanta y • Dentro de Centros de Servicio Técnico, Norteamérica Atlanta, Georgia 1-800-722-2009 (libre de cargo)
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Apoyo al cliente Si tiene preguntas acerca de este producto, llame a uno de los siguientes Lista de números números telefónicos. telefónicos En las Américas Estados Unidos Scientific-Atlanta Customer • Desde Norte América and Technical Service Centers, 1-800-722-2009 Atlanta, Georgia (gratuito) •...
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How to Return Products To return any Scientific-Atlanta product for repair or replacement, follow the Procedure steps in the table below. Products must have an RMA number to receive credit. Step Action Telephone or fax Scientific-Atlanta and request a return material authorization (RMA) number.
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How to Return Products, Continued Procedure (continued) Step Action Write the following information on the outside of the container. • Your name • Complete address • Telephone number • RMA number • Problem description Note: Absence of the RMA number may delay processing your product for repair.
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Spare VideoCipher RS Commercial Modules should be purchased from General Notes Instrument Inc. All Model 9660 Receivers, with or without VideoCipher RS Commercial Modules, should be returned to Scientific-Atlanta according to guidelines in the How to Return Products section of this appendix.
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Your Comments, Please Model 9660 and Model 9660 Professional Receivers 69T363B Please take a few minutes to fill out and mail this questionaire. Your comments Introduction will help us improve our publications. Please complete the table below. Comments What do you think...
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FCC Compliance Compliance standard This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits provide reasonable protection against harmful interference when operating this equipment in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if the user does not install and use this equipment according to the instruction manual, may cause harmful interference to radio communications.
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