Troubleshooting - WaterGeneral RO 585 Installation & Service Manual

TROUBLE SHOOTING
* For more detailed tech support notes & troubleshooting go to www.watergeneral.com
NOTE: Turn off the system before servicing.
Installation Troubleshooting
PROBLEM
No or low water production 1. Feed water valve in not turn on
Leak at filter housing
Leak at fitting thread
Bad-tasting water
Milky/Cloudy water
Noise from drain

Troubleshooting

PROBLEM
When turn on the RO faucet,
only small amount of water
come out.
Vibrating noise or very loud
high pitch noise
Drain water never shut off
Low water production
Note: Clogged filters: How do you know if the filters are clogged up? For the pre-filters, sediment filters and carbon
filters; check the pressure difference before and after the filters. If there is significant difference in pressure that means
the filter is clogged. Turn OFF tank valve and cold water main valve then open the RO faucet to depressurize the system,
then disconnect the tubing after the bottom three pre-filters, then turn ON the cold water main valve. If you get very
strong water pressure, (as strong as water going into the system) then the bottom 3 pre-filters are not clogged. If the water
pressure is much smaller, unlike a burst of water pressure, then the bottom 3 pre-filters need to be replaced. Note:
Checking a clogged membrane uses different method. Use a water quality meter TDS meter to check the condition and
performance of the RO membrane (4
Note: Clogged flow restrictor: When you disconnect the black tubing going into the saddle valve, and the RO system is
in the processing of making water (by turning on the RO faucet), there should be a small steady flow of drain water. If
you do not get any drain water, the flow restrictor may be clogged, then you need to replace a new flow restrictor ASAP,
and discontinue using the system.
POSSIBLE CAUSE
2. Tank valve is not turn on
3. Tubing is kinked
1. Housing is not tighten
2. Damaged or misaligned O-ring
3. Housing has cracks
1. Not properly tighten
2. Fitting has cracks
1. Not yet flush the system
2. Tubing connection incorrect
1. Air in system/filters
1. Saddle valve mounted too high
POSSIBLE CAUSE
1. Lifting the tank to see if there is
still water inside. Heavy or light ?
1. From the auto shut-off valve
1. Auto shut-off valve is worn out
or becoming ineffective
2. Storage tank not enough pressure
3. Water supply pressure is near 40
psi or below
4. Cold water temperature
5. Filters are clogged up
1. Storage tank problem
2. Clogged filters
3. Kinked tubing
4. Clog flow restrictor
th
stage filter)
SOLUTION
1. Turn on feed water valve
2. Turn on tank valve
3. Straighten the tubing
1. Tighten housing
2. Re-aligned O-ring or replace
3. Replace housing
1. Use Teflon tape, re-tighten
2. Replaced it
1. Discharge water from tank
2. Check flow diagram
1. This is normal, continue use it for 2 weeks
1. Lower the saddle valve
When system is making water, waste water to
drain is normal, when storage tank is full, drain
should stop
SOLUTION
1. If it's heavy, you need to recharge tank,
following recharge procedure
1b. If its light, the water either is not going
in or the system is not making water.
1. If the noise is too unbearable, shut-off
valve should be replaced.
1. Replace auto shut-off valve
2. Follow recharging tank procedure
3. Increase feed water pressure
4. Can't do anything about it.
5. Replace filters
1. Follow recharging tank procedure
2. Replace filters
3. Straighten the tubing
4. Replace flow restrictor
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