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OPERATING AND MAINTENANCE INSTRUCTIONS IMPORTANT READ CAREFULLY BEFORE USE KEEP SAFE TO CONSULT AT A LATER DATE S pedelec KETTLER Velossi 2.0 MY20 K10 - 02 _1. 0_1 0.11.20 20...
Contents Contents 3.1.4.1 Motor About these operating instructions 3.1.4.2 Rechargeable battery Manufacturer 3.1.5 Riding light Type number and model 3.1.6 Display Identifying the operating instructions Proper use Subject to change Improper use Laws, standards and directives Technical data For your information 3.4.1 S pedelec 1.6.1...
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Contents Tips for a greater range 6.14.7.3 Returning to the last screen Error messages 6.14.7.4 Opening the main screen 6.4.1 Battery error message 6.14.7.5 Opening and closing the menu Instruction and customer service 6.14.8 Re-set trip time, trip distance and Adjusting the S pedelec calories to zero 6.6.1...
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Contents 7.4.3 Checking the brake linings for wear 7.4.4 Checking the pressure point 7.4.5 Checking the brake discs for wear 7.4.6 Electrical cables and brake cables 7.4.7 Gear shift 7.4.8 Stem 7.4.9 USB port 7.4.10 Checking the belt and chain tension Maintenance Suspension system 8.1.1...
Operation About these operating instructions Manufacturer Thank you for your trust! KETTLER S pedelecs are premium quality The S pedelec manufacturer is: vehicles. You have made an excellent choice. KETTLER Alu-Rad GmbH Your specialist dealer will provide you with Longericher Strasse 2 guidance and instruction and assemble your 50739 Köln, Germany...
Operation Laws, standards and directives 1.6.2 Markups You will find stylised forms of typeface in the The operating instructions comply with the operating instructions: essential requirements specified in: • EC Directive No. 168/2013 Stylised form • Electromagnetic Compatibility Italics Glossary term Directive 2014/30/EU •...
Safety Safety Residual risks 2.1.1 Risk of fire and explosion 2.1.1.2 Overheated charger The charger heats up when charging the battery. 2.1.1.1 Rechargeable battery In case of insufficient cooling, this can result in fire The safety electronics may fail if the batteries are or burns to the hands.
Safety 2.1.3 Risk of a crash 2.1.5 Malfunctions due to Bluetooth® If you use the on-board computer with Bluetooth® 2.1.3.1 Incorrect quick release setting and/or Wi-Fi, it may cause interference with other Excessively high clamping force will damage the devices, other equipment, aircraft, and medical quick release and cause it to lose its function.
Safety Toxic substances Safety markings and safety instructions 2.2.1 Brake fluid The nameplate contains these safety markings Brake fluid may leak out after an accident or due and safety instructions: to material fatigue. Brake fluid can be fatal if swallowed or inhaled. Symbol Explanation General warning...
Safety What to do in an emergency If a person is lying on their back and vomiting, place them in the recovery position. Seek 2.7.1 Dangerous situation in road traffic medical advice immediately. In the event of any hazards or dangers in road Environmental protection measures traffic, apply the brakes on the S pedelec until it comes to a halt.
Safety 2.7.4 Battery fire The safety electronics may fail if the battery is damaged or faulty. The residual voltage can cause a short circuit. The battery may self-ignite and explode. 1 Keep your distance if the battery becomes deformed or starts to emit smoke. 2 If charging, remove the plug connector from the socket.
Overview Overview Figure 1: S Pedelec viewed from the right, KETTLER Velossi 2.0 Front wheel Pannier rack Fork Rear guard Front guard Rear and number plate light Horn Number plate Headlight Kickstand Stem Chain Frame Battery and nameplate Seat post Saddle MY20K10-02_1.0_10.11.2020...
Overview Description 3.1.2.2 Suspension fork A suspension fork is based either on a steel spring or 3.1.1 Wheel air suspension. The S pedelec has two wheels: a front wheel and Unlike a rigid fork, a suspension fork has two a rear wheel. functions which improve floor contact and comfort: suspension and damping.
Overview 3.1.2.3 Air suspension fork 3.1.3.1 Disc brake The air suspension fork features air suspension and a compression damper plus a rebound damper in some cases. Figure 5: Brake system with disc brake Brake disc Brake calliper with brake linings Handlebars with brake lever Front wheel brake disc Rear wheel brake disc...
Overview 3.1.4 Electric drive system Control panel Display The S pedelec is driven by muscle power applied Integrated battery to the chain drive. The force which is applied by Rear motor pedalling in the direction of travel drives the front Rear light chain wheel.
Overview In the case of motors, this heat is dissipated to the EXTREME EXAMPLE: A gradient of 12% over fork end or rear of the bicycle frame via a large 500 metres of altitude, a total weight of 120 kg, a contact surface on the motor interior (stator maximum assistance level, a driving speed of support).
Overview safe handling in Section 2 on Safety and Section 6.9 on Rechargeable battery in the operating instructions. If power from the electric drive system has not been used for about 10 minutes (e.g. the S pedelec is stationary) and no button has been pressed on the display or the control panel, the electric drive system and the battery are automatically switched off to save energy.
Overview Proper use The S pedelec must only be used in perfect, fully functional condition. National requirements may apply to the S pedelec which the standard equipment configuration may not meet. For riding on public roads, some special regulations apply in relation to the riding light, reflectors and other components.
Overview Technical data 3.4.4 neoMMI Z20 RS display Display control Colour 3.4.1 S pedelec Display diagonal size 2 inches, 240 x 320 pixels Transportation temperature 5 °C - 25 °C Dimensions in mm 48 × 64 × 19 Ideal transportation temperature 10 °C - 15 °C (W x H x L) Storage temperature...
Overview Environmental requirements You can ride the S pedelec within a temperature range between 5 °C and 35 °C. The electric drive system is limited in its performance outside this temperature range. Optimal operating temperature 22 °C - 26 °C During winter use, especially at temperatures below 0 °C, we recommend that you do not insert a battery charged and stored at room temperature...
Overview Description of controls and The battery level is displayed to you when you press the on-off button. screens LED 1,2,3,4,5 Battery level 3.6.1 Handlebars 100 - 80% 79 - 60% 59 - 40% 39 - 20% 19 - 10% Figure 10: Detailed view of handlebars from rider position 9 - 0% Gear shift...
Overview 3.6.4 Display Range indicator Indicator showing the remaining range available The display has 3 buttons. without needing to recharge the battery. The indicator varies depending on the selected level of assistance. Example: the range is lower in Level 5 than in Level 1.
Overview 3.6.5.2 Trip screen Ratio indicator The ratio indicator displays how strong the motor power and the rider power are in relation to each other in graph form. Calories burned indicator The calories burned indicator shows the amount of energy in calories that the rider has consumed since the last time it was reset.
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Overview <TRIP> The TRIP menu option can be used to reset the trip time indicator, the trip distance indicator and the calories burned indicator to zero. <INSPECTION> The INSPECTION menu option displays • the frame number, • the date of the next inspection, •...
Transporting and storing Transporting and storing 4.2.1 Break in operation Notice Transportation The battery discharges when not in use. This can cause irreparable damage to the battery. CAUTION The battery must be recharged every Crash caused by unintentional activation 6 months.
Assembly Assembly Unpacking CAUTION WARNING Hand injuries caused by cardboard packaging Injury to the eyes The shipping carton is closed with metal staples. Problems may arise if the settings are not made There is a risk of puncture wounds and cuts when to components correctly and you may sustain unpacking and crushing the packaging.
Assembly Commissioning 5.3.2 Installing the wheel in the Suntour fork CAUTION CAUTION Burns from hot drive Crash caused by unfastened quick release The drive cooler can become extremely hot A faulty or incorrectly installed quick release may during use. Touching it may cause burns. become caught in the brake disc and block the wheel.
Assembly 5.3.3 Checking the stem and handlebars 2 Push in the quick release until you can hear a click. Make sure that the flange is extended. 5.3.3.1 Checking the connections 1 Stand in front of the S pedelec to check whether the handlebars, stem and fork steerer are firmly attached to one another.
Assembly 4 If there is headset backlash in the steering headset, you must adjust it as soon as possible; otherwise, the headset will become damaged. You must make the adjustment as described in the stem manual. Bleeding the brake 1 Check brake system through sight glass. 2 Bleed brake if necessary.
Operation Operation Risks and hazards CAUTION WARNING Crash caused by loose clothing Injuries and death caused by other road users Shoe laces, scarves and other loose items may become entangled in the spokes on the wheels Other road users, trucks, cars or pedestrians often and on the chain drive.
Operation Notice CAUTION Moisture penetrating at low temperatures may Crash caused by poor road conditions impair individual functions due to the open structural design. Loose objects, such as branches and twigs, may become caught in the wheels and cause a crash ...
Operation Tips for a greater range The S pedelec's range depends on many Battery and temperature influencing factors. A single battery charge may Electrical resistance increases as the temperature only last fewer than 20 kilometres but much more drops. Battery performance is reduced. As a than 100 is also possible.
Operation Error messages Code Remedy The drive system monitors itself continuously and The range depends on displays a number as an error message if a known »»Ride profile »»Assistance mode error is detected. The system may switch off »»Tyre pressure »»Riding performance automatically depending on the type of error.
Operation 6.4.1 Battery error message The battery is protected against deep discharge, overcharging, overheating and short circuits by Electronic Cell Protection (ECP). In the event of a hazard, a protective circuit switches the battery off automatically. If a battery defect is detected, two LEDs flash on the battery level indicator.
Operation Instruction and customer service Place the saddle tilt in the horizontal position to adjust the S pedelec to your needs for initial Your supplying specialist dealer will provide use. customer service. Contact details can be found on the S pedelec pass for these operating instructions.
Operation 6.6.1.3 Adjusting the seat height with quick 6.6.1.4 Adjusting the seat position release The saddle can be shifted on the saddle frame. 1 Open the quick release on the seat post to The right horizontal position ensures an optimal change the seat height (1).
Operation 6.6.2 Adjusting the handlebars CAUTION Crash caused by incorrectly set clamping force Excessively high clamping force will damage the quick release and cause it to lose its function. Insufficient clamping force will result in unfavourable transmission of force. This can cause components to break.
Operation 6.6.5 Adjusting the Suntour fork CAUTION Crash caused by incorrectly set suspension If the suspension is set incorrectly, the fork may become damaged, meaning problems may occur when steering. This will cause a crash with injuries. Never ride the S pedelec without air in the air suspension fork.
Operation 2 Pump air suspension fork to the required 6.6.5.4 Adjusting the air suspension fork rebound pressure. Observe the levels in the Suntour filling pressure table. Never exceed the The rebound setting depends on the negative recommended maximum air pressure. deflection setting: A higher negative deflection requires a lower rebound setting.
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Operation Accessories Basic rules for attaching accessories We strongly advise against fitting Child seats a child seat for safety reasons Trailer Not permitted Additional battery Not permitted Headlight Use of baskets Not advisable Non-permanently Permitted attached bags on the pannier rack Top cases on the ...
Operation Before each ride Check list before each ride Check the S pedelec before each ride. CAUTION Take the S pedelec out of service if you spot any anomalies. Crash caused by difficult-to-spot damage If the S pedelec topples over or you have a fall or ...
Operation 6.10 Using the kickstand CAUTION CAUTION Crash caused by unsecured baggage Crash caused by a lowered kickstand Loose or unsecured objects on the pannier rack, e.g. belts, may become caught in the rear wheel. There is a risk of crashing if riding with the This may cause a crash with injuries.
Operation 6.12 Rechargeable battery 6.12.3 Charging the battery Notice Notice If an error occurs during the charging process, If you leave a key inserted when riding or a system message is displayed. Remove the transporting the S pedelec, it may break off or the charger and battery from operation locking system may open accidentally.
Operation 6.12.4 Querying current charge level Indicators on the charger There are different indicators on the charger Press battery button briefly. • 5 lit LEDs: • Green LED flashes about once a second: The battery is charged between 80 and 100%. ...
Operation 6.13 Electric drive system 6.13.1 Switching on the electric drive 6.13.2 Switching off the electric drive system system Notice CAUTION The battery is automatically placed in sleep Crash caused by lack of readiness for braking mode if it is not used (display switched off, the battery button not pressed).
Operation 6.14 Display 6.14.4 Selecting the level of assistance Press the plus button. Notice The level of assistance is increased. Do not use the display as a handle. The Press the minus button. display may become irreparably damaged if ...
Operation 6.14.7 Changing screens Power screen The display screen has 4 display types: • The main screen • The trip screen • The power screen • The menu Main screen Figure 34: Power screen Pedalling frequency indicator Rider-motor output ratio indicator Calories burned indicator 6.14.7.1 Menu screen Figure 32: Main screen...
Operation 6.14.13 Changing the time 5 Tap on BATTERY or the Back button to return to the main menu. Press on the Home button You can use the < T I M E > sub-menu to set the to open the main screen directly. clock.
Operation 6.15 Brake 6.15.1 Using the brake lever WARNING Crash caused by brake failure If the brakes are applied continuously for a long time (e.g. while riding downhill for a long time), the fluid in the brake system may heat up. This may create a vapour bubble.
Operation 6.16 Suspension and damping A mechanism in the gears allows the ride to shift up a gear under load. This is possible for all gear shifts, except a change of gear between the 6.16.1 Adjusting the compression in the different half-gears.
Cleaning and servicing Cleaning and servicing Cleaning after each ride Required tools and cleaning agents: Cleaning check list • Cloth Clean the pedals after each ride • Air pump • Brush Clean the suspension fork and, if after each ride •...
Cleaning and servicing Basic cleaning 7.2.1 Cleaning the frame 1 Soak the entire frame with dish-washing CAUTION detergent if the dirt is thick and ingrained. 2 After leaving it to soak for a short time, remove Crash caused by brake failure the dirt and mud with a sponge, brush and The braking effect may be unusually poor toothbrushes.
Cleaning and servicing 7.2.6 Cleaning the chain Notice Never clean the battery with solvents, such as Notice oil, thinners, alcohol or corrosion protection, or Never use aggressive (acid-based) cleaners, with cleaning agents. rust removers or degreasers when cleaning the chain.
Cleaning and servicing 7.3.1 Servicing the frame Notice Dry the frame. If water enters into the drive unit, the unit will be permanently damaged. Spray with care oil. Never immerse the drive unit in water. Clean off the care oil again after a short time. ...
Cleaning and servicing Maintenance 7.4.1.1 Checking the tyres Check the tyre wear. The tyre is worn if the CAUTION anti-puncture protection or the carcass cords are visible. Crash and falling caused by unintentional A specialist dealer will need to change the tyre activation if it is worn.
Cleaning and servicing 7.4.1.4 Checking and adjusting the tyre 6 Screw the rim nut (1) gently against the rim pressure – Presta valve with the tips of your fingers. Only applies to S pedelecs with this equipment 7.4.2 Brake system ...
Cleaning and servicing 7.4.5 Checking the brake discs for wear 7.4.10 Checking the belt and chain tension Check that the brake disc is no less than Notice 1.8 mm at any point. Excessive chain tension increases wear. The brake discs have not reached their wear If the chain tension is too low, there is a risk that limit yet;...
Maintenance Maintenance CAUTION Hazard for the environment due to toxic WARNING substances Injury due to damaged brakes The brake system contains toxic and Special tools and specialist knowledge are environmentally harmful oils and lubricants. Such required to repair the brakes. Incorrect or fluids will contaminate if they enter the sewers or unauthorised assembly can damage the brakes.
Maintenance clearance is too great (more than 1 mm on the WARNING fork bridge). The specialist dealer will fully inspect the Injury due to explosion interior and exterior of the rear frame damper, The air chamber is pressurised. If the air system is overhaul the rear frame damper, replace all air serviced in a rear frame damper, it can explode and seals on air forks, overhaul the air suspension,...
Maintenance The rear frame damper may become damaged if WARNING the procedure is not followed as described. Only specialist dealers may carry out maintenance on Injury due to explosion rear frame damper. The air chamber is pressurised. If the air system is 8.1.2 Suspension fork serviced in a faulty suspension fork, it can explode...
Maintenance 8.1.3 Suspension seat post Crash caused by faulty or incorrectly installed quick release Maintenance intervals The brake disc becomes very hot during Suntour suspension seat post operation. Parts of the quick release may become damaged as a result. The quick release comes ...
Maintenance 8.3.2 Cable-operated gear shift, dual- Check the quick release lever position and clamping force. cable Only applies to S pedelecs with this equipment For a smooth gear shift, set the adjusting sleeves underneath the chain stay on the frame.
Troubleshooting, fault clearance and repair Troubleshooting, fault clearance and repair Troubleshooting and fault 9.1.2 Error message clearance If an error message is displayed, run through the following actions: The components of the drive system are checked constantly and automatically. If an error is 1 Make a note of the system message.
Troubleshooting, fault clearance and repair 9.1.3 Assistance function errors Symptom Cause Remedy Check battery is charged. Is the battery charged sufficiently? Recharge the battery if it is almost flat. Are you riding up long inclines in Switch off the drive system. summer weather or have you been Wait a moment and then check again.
Troubleshooting, fault clearance and repair 9.1.4 Battery error Symptom Cause Remedy The battery discharges The battery may be at the end of its Replace the battery with a new one. quickly. useful life. Pull out the charger mains plug and reconnect it again. Try charging again.
Troubleshooting, fault clearance and repair Symptom Cause Remedy WARNING Fluid is leaking from the Move away from the battery immediately. battery. Contact the fire service immediately. Observe all the safety instructions in Section 2 Safety. WARNING There is an unusual smell. Move away from the battery immediately.
Troubleshooting, fault clearance and repair 9.1.6 Lighting does not work Symptom Cause Remedy The front light or rear light Take the S pedelec out of service immediately. The basic settings in the electric drive does not go on, even system have probably been configured Contact your specialist dealer.
Troubleshooting, fault clearance and repair 9.2.4 Tyre clearance check The tyre needs to be checked each time a suspension fork tyre is changed to another size. 1 Release pressure from the fork. 2 Press fork together fully. 3 Measure the gap between the top of the tyre and the crown's lower surface.
Recycling and disposal Recycling and disposal This device is marked according to the European Directive 2012/19/EU on waste electrical and electronic equipment – WEEE and the European Directive 2006/66/EC on accumulators. The directive provides the framework for the return and recycling of used devices across the EU.
Documents Documents 11.1 Parts and repair list Component Manufacturer Model Detail Frame Great Impact Group Inc. Frame Velossi 2.0, Diamant RH 50/55/60 Trapez RH 45/50 Front wheel fork SR Suntour Inc. Fork Suntour SF18 Mobie45 28”/700C, 60mm Handlebars Humpert Ergo Plus XL Lv6 630mm Stem Humpert...
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Documents Component Manufacturer Model Detail Cable Light cable, front Supernova Design GmbH&Co. KG Brake light cable Supernova Design GmbH&Co. KG Display cable Alber Battery cable Alber Cable harness Z20RS – V8 RS 1593328 Light system Headlight Supernova Design GmbH&Co. KG M99 Mini PRO-45 M99MIP-E-MBLK-2T1200 Rear light...
Documents 11.2 Assembly report Date: Frame number: Components Description Criteria Measures if rejected Accept- Assembly/inspection Tests Rejection ance Front wheel Assembly O.K. Loose Adjust quick release Kickstand Check mount fastening Functional check O.K. Loose Retighten screws Tyre pressure too low/ Tyres Tyre pressure check O.K.
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Documents Components Description Criteria Measures if rejected Drive/gear shift Chain/cassette/ Refasten if necessary or replace Check for damage O.K. Damage pinion/chainring as specified in parts list Chain guard/spoke Check for damage O.K. Damage Replace as specified in parts list guard Bottom bracket axle/ Check mount fastening O.K.
Documents 11.3 Maintenance instructions Diagnosis and documentation of current status Date: Frame number: Components Frequency Description Criteria Measures if rejected Inspection Tests Maintenance Accept- Rejection ance Front wheel 6 months Assembly O.K. Loose Adjust quick release Kickstand 6 months Check mount fastening Functional check O.K.
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Documents Components Frequency Description Criteria Measures if rejected Inspection Tests Maintenance Accept- Rejection ance Light system First examination O.K. Error message Contact battery Rechargeable manufacturer; take out of battery service, new battery Connections, correct O.K. Cable defective, New cabling Light cabling wiring no light Side light...
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Documents Technical inspection, checking safety, test ride Components Description Criteria Measures if rejected Assembly/inspection Tests Accept- Rejection ance No full braking; braking Locate defective part in brake Brake system Functional check O.K. distance too long system and correct Gear shift under Problems when shifting Functional check O.K.
Glossary Glossary Electrically power assisted cycle, pedelec Source: EN 15194:2017: electrically power Brake lever assisted cycle, equipped with pedals and an auxiliary electric motor, which cannot be propelled Source: EN 15194:2017: lever used to apply the exclusively by means of the auxiliary electric brake.
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Glossary Maximum saddle height Quick-release device, quick release Source: EN 15194:2017: vertical distance from Source: EN 15194:2017: lever actuated the ground to the point where the top of the seat mechanism that connects, retains or secures a surface is intersected by the seat-post axis, wheel or any other component.
Glossary Weight of ready-to-ride bicycle Source: ZEG: the indicated weight for a ready-to- ride bicycle refers to the weight of a pedelec at the time of sale. The weight of each additional accessory must be added to this weight. Wheel Source: EN 15194:2017: assembly or combination of hub, spokes or disc, and rim, but excluding tyre assembly.
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