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Boca Systems Online Express 14.4 Manual

Internal data & fax modem
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  • Page 2 On-Line EXPRESS...
  • Page 3 Before You Begin your Installation The product you have purchased is designed to be easily installed into most IBM PC or compatible systems. Many products have large, easy-to-read legends to allow for the easy configuring of the product. This installation manual contains detailed instructions.
  • Page 4 Standard Free Boca BBS Technical Support 407-241-1601 407-241-8088 Technical Priority Service Support Fax 900-555-4900 407-997-0918 ($2 per minute) Automated Fax Retrieval System 407-995-9456 The Standard Free Technical On-Line Support! Support number is for quick CompuServe: GO BOCA answers to specific inquiries on Internet: product features and technical email: support@boca.org...

  • Page 5: Table Of Contents

    Contents Section One: EXPRESS Install ..........6 Section Two: Product Overview ......... 16 Section Three: Troubleshooting ......... 17 Appendix A: Technical Specifications......20 Appendix B: Compliance Information ......22 Appendix C: AT Command Reference ......25 Basic AT Commands ............25 Extended AT Commands ..........

  • Page 6: Section One: Express Install

    EXPRESS Install Congratulations on the purchase of your On-Line EXPRESS 14.4 (M144AI) from Boca Research, Inc., a leader in high-tech computer enhancement products. Get started with the streamlined EXPRESS Install provided here. The balance of the manual contains a product overview, troubleshooting, technical specifications, and a comprehensive AT command reference.
  • Page 7 Installation Overview for Windows 3.x Users RUN COMCHECK; INSTALL M144AI SOFTWARE DRIVER. CONNECT SUPPLIED RJ-11 CABLE BETWEEN LINE JACK AND WALL JACK. CHANGE JUMPERS (if necessary). CONNECT EXISTING PHONE CABLE BETWEEN PHONE JACK AND PHONE (OPTIONAL). RUN COMCHECK AGAIN TO CONTINUE INSTALL CARD in 8- or 16-BIT SLOT...
  • Page 8 Installation Overview for Windows 95 Users RUN WIN 95 DRIVERS. INSTALL CARD in 8- or 16-BIT SLOT CONNECT SUPPLIED RJ-11 CABLE BETWEEN LINE JACK AND WALL JACK. CONNECT EXISTING PHONE CABLE BETWEEN PHONE JACK AND PHONE (OPTIONAL). On-Line EXPRESS...
  • Page 9 Installing the On-Line EXPRESS Modem 1. Before installing the modem in your computer, Windows 3.x users should run COMCHECK (Windows 95 users go to page 12). Insert the M144AI driver diskette. From the DOS prompt, type: A:\COMCHECK or B:\COMCHECK. 2. Select “I have not yet installed the M144AI”. 3.
  • Page 10 7. Secure the modem into place by aligning its metal retaining bracket with the hole in the top edge of the system’s rear panel. Fasten the metal bracket with the screw removed in step 5. 8. Replace the system cover, reconnect any detached devices and power cords, and power up your computer.
  • Page 11 Wall jack RJ-11 line LINE jack 3. If a phone is plugged into a wall jack, unplug the phone cable. Then plug the other end of the supplied modem cable into the telephone wall jack. 4. To continue using the phone, connect the phone cable into the phone jack on the modem board.
  • Page 12 Windows 95 Users: START HERE! Follow these simple steps to install your On-Line Express Modem in minutes. (Do NOT run the COMCHECK utility which is provided for Windows 3.1 users). 1. Turn on your computer and start Windows 95. 2. Insert the Windows 95 driver diskette in your 3 1/2" disk drive.
  • Page 13 9. Write down the listed Input/Output settings and Interrupt Request (IRQ) settings shown on the screen: Input/Output range_______________(indicates where to set the top jumper on the modem) Input/Output range_______________ (indicates the COM port you will need in step 16) Interrupt Request_____ (indicates where to set the bottom jumper on the modem) Interrupt Request_____ (indicates the IRQ# for the COM port you will need in step 16)
  • Page 14 13. Turn on the computer and double click on My Computer, then double click on Control Panel. 14. Double click on Modems. a. If there are no modems installed in your computer, go continue with c. b. If there is a modem installed, a Modem Properties screen is displayed.
  • Page 15 Testing the Connection 1. Check that you have made all connections and with your computer powered on, check for a dial tone on a phone set if one is connected. 2. If you do not have communications software already installed, you may install the software supplied with the On-Line EXPRESS.

  • Page 16: Section Two: Product Overview

    Section Two: Product Overview The On-Line EXPRESS modem by Boca Research combines high-speed data and fax capability for the Microsoft Windows environment. DOS capability is also provided. The On-Line EXPRESS, along with the supplied driver software, is designed to take advantage of your system’s processor, thus eliminating the need for a standard on-board UART.

  • Page 17: Section Three: Troubleshooting

    Section Three: Troubleshooting This section lists common problems that may be encountered and their possible solutions. SYMPTOM POSSIBLE REMEDY • Verify that you have cables plugged in No dial tone. correctly as instructed in Section Two. • Connect a telephone set directly to the wall jack and check for a dial tone.
  • Page 18 SYMPTOM POSSIBLE REMEDY No response • Verify that the communication software when you type in is set to the same communications port AT commands where your modem was assigned. (contd) Check IRQ settings on the modem. • Try typing AT&F to reset the modem to its factory defaults.
  • Page 19 SYMPTOM POSSIBLE REMEDY • If you have an answering machine, it The modem does not answer an may be answering before the modem incoming call can. Turn the answering machine off, (contd) or, use the software to set auto-answer to respond in fewer rings than the answering machine.

  • Page 20: Appendix A: Technical Specifications

    Appendix A: Technical Specifications Modem Data Rate: 14.4K, 12K, 9600, 7200, 4800, 2400, 1200, or 300bps. Fax Data Rate: 14.4K, 12K, 9600, 7200, 4800, 2400bps. Protocol Compatibility: • Data protocols: CCITT/ITU-TSS: V.32bis: 14400, 12000, 7200 CCITT/ITU-TSS: V.32: 9600, 4800 CCITT/ITU-TSS: V.22bis: 2400 CCITT/ITU-TSS: V.21: 300 CCITT/ITU-TSS: V.23: 600/75, 1200/75 Bell 212A: 1200...
  • Page 21 Communication Settings The On-Line EXPRESS Modem can be configured as I/O hexadecimal port address X100, X180, X280, X300, or X380 and IRQ 3, 4, 5, 7, or 9. The default setting for the modem is I/O port address X100, using IRQ5. The modem also has software- assignable COM ports (using COM1, COM2, COM3, or COM4) and IRQs (IRQ3, 4, 5, 7, or 9).

  • Page 22: Appendix B: Compliance Information

    Appendix B: Compliance Information FCC Statement: “This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received including interference that may cause undesired operation.
  • Page 23 the equipment is connected to as well as the registration number and the ringer equivalence of the registered protective circuitry. In most, but not all areas, the sum of all RENs should be 5.0 or less. The FCC Registration number and Ringer Equivalence number are printed on the main chip in the center of the internal modem board, or on the underside of the external modem.
  • Page 24 to make modifications to maintain uninterrupted be given adequate notice service. General The FCC prohibits customer-provided terminal equipment be connected to party lines or to be used in conjunction with coin telephone service. Installation The MODEM is equipped with a USOC RJ-11 standard miniature modular jack and is designed to plug directly into a modular jack.

  • Page 25: Appendix C: At Command Reference

    Appendix C: Command Reference BASIC AT COMMANDS (default values are highlighted) Command Description Attention characters Answer command Re-Execute last command Dial Modifiers Dial Options Description none Dial. (ATD followed by phone number) ATDP none Pulse (rotary) dial. 10 pulses per second. ATDT none Touch tone dial (DTMF).
  • Page 26 Speaker control ATM0 Disables the modem speaker. ATM1 Turns speaker on until carrier has been detected. (default) ATM2 Instructs the modem speaker to stay on all of the time. Return to on line state mode Instructs the modem to exit on-line command mode and return to data mode.

  • Page 27: Extended At Commands

    Extended Result Codes Disabled: Displays only the basic result coded OK, CONNECT, RING, NO CARRIER, ERROR. Enabled: Displays the basic result coded, along with the Connect message and the modem’s data rate, and an indication of the modem’s error control and data compression operation. Dial Tone Detect Disabled: The modem dials a call regardless of whether it detects a...
  • Page 28 Data terminal ready (DTR) signal. Signal from the computer to the modem indicating computer is connected and ready for operation. AT&D0 Ignore. Modem ignores the true status of the DTR and treats it as always on. This should only be used if your computer does not provide DTR to the modem (default).

  • Page 29: Mnp Operation

    MNP Operation The On-Line EXPRESS Modem supports all of the preceding classes. The following AT Commands apply to the MNP protocol. Default values are highlighted. Error Correction Operating Mode. Determines the type of error control used by the modem when sending or receiving data. AT\N0 Buffer mode (no error control) AT\N1...

  • Page 30: S-Registers

    S-Registers This section defines the purpose of the modem registers, and sequentially lists the registers and describes their functions. These registers affect various operating characteristics and allow you to obtain information about the modem, as well as test the modem. Each register has a factory- set value, which you can read or change to fit your needs.
  • Page 31 Reg. Range Units Default Definition milliseconds DTMF Dialing Speed. 0-255 seconds Escape code guard time. (20 millisecond increment 0-21 Modem to Modem speed Bits 0-4: Attempt auto mode connection Attempt to connect at 300bps Attempt to connect at 1200bps Attempt to connect at 2400bps Attempt to connect at 4800bps Attempt to connect at 7200bps Attempt to connect at 9600bps...

  • Page 32: Result Codes

    Result Codes Result Numeric Code Value Description Modem successfully executed a command line. CONNECT Modem connected to line. RING Ring signal detected. NO CARRIER Modem lost carrier signal, or does not detect carrier signal, or does not detect answer tone. ERROR Invalid command.

  • Page 33: Appendix D: Manual Driver Installation

    Appendix D: Manual Driver Installation Manual Driver Installation for Windows 3.x Power on the computer and start Windows as you normally would and install the modem support driver software. This software is required for modem operation. Then: 1. Insert the M144AI diskette. 2.

  • Page 34: Appendix E: Running Oleset

    Appendix E: Running OLESET Running OLESET NOTE: it is not necessary to run OLESET unless you wish to view/modify the settings of your modem. To start OLESET: If you have Windows, double-click on the “OLESET” icon in the M144AI program group. If you have DOS, from the DOS prompt, change to the directory where you installed the drivers and utilities (e.g., CD\M144AI).
  • Page 35 FOR DOS ONLY: NOTE: The OLESET program checks for the presence of HIMEM.SYS and EMM386.EXE. Following installation, these drivers will be added to your CONFIG.SYS if they are not already there. The following statements are added to your CONFIG.SYS file: DEVICE=C:\DOS\HIMEM.SYS DEVICE=C:\DOS\EMM386.EXE RAM The following statement is added to your AUTOEXEC.BAT file:...

  • Page 36: Appendix F: Servicing Your Boca Product

    Appendix F: Servicing Your Boca Product If your modem requires service, first contact the authorized dealer from whom you purchased the modem. If the dealer is unable to assist you, and you must contact Boca Research, Inc., please follow the instructions below.
  • Page 37 If factory service is required, you will be given a Return Merchandise Authorization (RMA) number. Please place this number on the outside of the package when you return the item(s) for service and reference it on any correspondence included in the package. Boca Research, Inc. will return any product which is not accompanied by an RMA number.

  • Page 38: Appendix G: Warranty Information

    Appendix G: Warranty Information Limited Warranty Boca Research, Inc. (BRI) warrants to the original buyer of this BRI product that the hardware is free of defects in materials and workmanship for a period of five (5) years from the date of purchase from BRI or its authorized dealer. Should the product fail to be in good working order at any time during the five-year period, BRI, will at its option, repair or replace this product as described below.
  • Page 40 Manual Part No. 9443 Rev. 4.0 On-Line EXPRESS...

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