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Boca Systems PRO/6 Installation Manual

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Installation
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Product Code:
PRO16SA

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Summary of Contents for Boca Systems PRO/6

  • Page 1 Installation Guide Product Code: PRO16SA...
  • Page 2 BOCA PRO16...
  • Page 3 Before You Begin your Installation This installation manual contains detailed instructions for the installation of your product. We recommend reading and following these instructions thoroughly first. If you require technical assistance, Boca Research has a number of available options as described below. How to get Technical Assistance The dealer that you purchased this product or your computer from is the first place you should go for technical assistance.
  • Page 4 The Standard Free Technical Support number is for quick answers to specific inquiries on product features and technical questions (call 561-241-8088; M-F, 8 am to 6:30 pm EST). Direct access to technical support representatives is provided on a limited basis. If you require immediate attention or in-depth help with the installation of the product, please call our 900-priority support number for service.

  • Page 5: Table Of Contents

    Contents 1. Introduction ................. 6 2. What is a Modem? ..............7 3. Unpacking Your PRO16SA ............9 Modem Unit ................10 Power Adapter ................. 10 RS-232 Serial Cable ..............10 Telephone Line Cord .............. 10 Easy Installation Guide ............11 Fax/Data Communications Software .........

  • Page 6: Introduction

    1. Introduction Welcome to the Easy Installation Guide, a basic guide to installing and using your modem. • The Easy Installation Guide, explains how to easily install your modem, with sections on unpacking, connecting, testing, setting up and configuring your new modem. •...

  • Page 7: What Is A Modem

    2. What is a Modem? A modem is a device that allows computers to communicate with each other over normal telephone lines. You may know that computers process information in the form of digital electronic signals. Because telephone lines are designed to carry voice or sound, a modem is required to convert the digital signals of the computer to sound signals.
  • Page 8 The word “modem” is an abbreviation of the words “Modulator/Demodulator”. Modulation describes the process of converting the digital signal to a sound signal; demodulation is the reverse process. Boca Research, Inc. is an award winning developer of communications products and markets a range of modems that span low-cost, general purpose modems for home and education use, competitively priced models for small and medium sized businesses as well as advanced, high-speed,...

  • Page 9: Unpacking Your Pro16Sa

    3. Unpacking Your PRO16SA Your modem packaging will include some, or all of the following : • Modem Unit • Power Adapter • RS-232 Serial Cable • Telephone Line Cord • Easy Installation Guide • Fax/Data Software It is recommended that you save the modem packaging for protection when transporting or storing.

  • Page 10: Modem Unit

    Modem Unit This package will contain one the following: • An External Desktop Modem This unit connects to your computer ’s serial port. Power Adapter • A power adapter is supplied which plugs into a standard 240V AC outlet RS-232 Serial Cable •...

  • Page 11: Easy Installation Guide

    Easy Installation Guide • This Easy Installation Guide is a "first-step" guide to installing and using your PRO16SA. • Technical help and troubleshooting is also provided for any difficulties • AT Command and S-Register Reference Fax/Data Software • Fax/Data software for Windows 95 and Windows 3.x allows you to send and receive faxes from your desktop as well as be able to upload files from your computer and download files from a remote BBS.

  • Page 12: Before Connecting Your Pro16Sa

    4. Before Connecting Your PRO16SA Communications (COM) Ports • Your PRO16SA must communicate with your computer through a serial port, also known as a COM port • You must know the number of COM ports that already exist so that you can configure your modem correctly The COM ports in your machine are controlled by two settings: 1.
  • Page 13 COM PORTS ADDRESS IRQ (interrupt) COM 1 3F8H COM 2 2F8H COM 3 3E8H COM 3 3E8H COM 4 2E8H COM 4 2E8H • You will notice that both COM3 and COM4 can be set to an IRQ (interrupt) of 5 •...

  • Page 14: Connecting Your Pro16Sa

    5. Connecting Your PRO16SA Follow these simple steps to connect the modem to your computer: 1. Turn off your computer and all peripheral devices. 2. Examine the back of the modem and review the attached interfaces as shown below. ○ ○...
  • Page 15 5. Lastly, connect the modem to the computer ’s serial port with the serial cable. The modem is now ready to be tested and operated. Turn your computer on now, then switch ON the modem (switch in the UP position). AAAA AAAA AAAA...
  • Page 16 6. Testing Your Modem You are now ready to test your modem and make sure that it is configured correctly. If you have any difficulties with the below points then see Appendix A: Troubleshooting Testing Your Modem with Windows 3.1/3.11 1.

  • Page 17: Testing Your Pro16Sa

    • The Communications setup screen now loads 7. Choose the COM port that the modem is plugged into from Connector. 8. Select a Baud Rate of 2400 and then click on the OK button. • Now you will be at a blank screen with a flashing cursor •...
  • Page 18 Installing and Testing Your Modem with Windows 95 1. Select the Start button. 2. Choose Settings and then Select Control Panel. 3. Select to Add New Hardware in the Control Panel. 4. Click on the Next button. 5. Select Yes for Windows 95 to automatically detect new hardware.

  • Page 19: The Option Switches

    7. The Option Switches The Option Switches The Option switches allow you to control the operation of your modem in Dumb mode, as well as providing additional features in Smart mode. Talk TD RD OH CD Mode Data Talk Front Panel Door Open Showing Switches Data Mode...
  • Page 20 Switches 3 - 6 allow you to set up Dumb mode operation, as well as manually selecting loopback tests in Smart mode. Description AT#F Switch Switch Smart mode 4 - Up Dumb mode 4 -Down Loopback Test Pattern Off 3 - Up 4 - Up Loopback Test Pattern On 3 -Down...

  • Page 21: Software Setup Tips

    8. Software Setup Tips If you are not going to use the supplied software then following are some tips for setting up the software of your choice. Every form of Communications software usually requires a few setup options as outlined below. Set the software for the correct COM port.

  • Page 22: A: Troubleshooting

    Appendix A: Troubleshooting This section is provided to help solve problems you may encounter with your modem. Before you call Customer Support, check to see whether your problem is answered in this section. Having Problems? This flow chart is designed to help you work through installation problems.
  • Page 23 START HERE Is the modem installed as Install your PRO16SA as shown in the installation described in the installation section? section. Is the modem switched on at both the wall socket and its Switch on the modem. OFF/ON switch? Place the option switches in Are the option switches in the the up position.
  • Page 24 FROM PREVIOUS PAGE Make sure the modem is Change your software to use the connected to the COM port correct COM port. being used by your communications software. Type AT&F and press ENTER. Does the modem display an OK message on your computer screen? Type ATI3 and press ENTER.
  • Page 25 • In a small number of cases, a special command or Option switch setting may be required to make your communications program work correctly with your modem. If you encounter difficulties with your communications program and modem: • Confirm your modem is installed correctly by working through the Having Problems? check list •...
  • Page 26 For WinFax Pro v4: • From Windows, double-click the WinFax Pro icon • Choose Fax/Modem from the Setup menu • For Class 1 Fax/Modems choose from the Model drop down list, Generic Class 1 (Hardware Flow Control) • For Class 2 Fax/Modems choose from the Model drop down list, Generic Class 2 Send/Receive Fax/Modem •...
  • Page 27 Restoring the Factory Settings If you are experiencing problems with your modem, it is best to restore your modems factory settings (or “factory defaults” as they are sometimes known). This will ensure your modem is reliably set up. To do this: •...
  • Page 28 Common Questions & Answers My modem is not responding. • If your modem is not responding then make sure that all the cables are firmly plugged into the appropriate ports and sockets • If in doubt then remove all the cables and connect them again ensuring they are all socketed firmly •...
  • Page 29 My modem is not sending faxes properly with 'XYZ' fax software. • If you are using other fax software and you cannot send faxes properly then install the bundled communications software to test the modem • If you can send a fax successfully with bundled software then the problem is with the other fax software that you are using •...
  • Page 30 My modem hangs up after about 5 to 10 minutes for no reason? • No doubt you have a phone plugged in line with your modem • Unplug the phone while using the modem (disconnect all other phones) What is Flow Control? •...
  • Page 31 My modem does not connect when I dial an information service or bulletin board. •Your modem may be incorrectly set up. • Restore the factory settings of your modem. • Run a communications program and enter “local mode” or “terminal mode” •...
  • Page 32 If your telephone line is generally noise-free, check the following: • Are you are using the correct parity for the service you are dialing? Most information services and bulletin boards use either 8 Data/No Parity/1 Stop bit or 7 Data/Even Parity/1 Stop bit.
  • Page 33 Why am I losing characters when sending large files? You probably need to select flow control. My communications program does not have a terminal mode. How do I configure the modem? • If your communications software does not have a terminal mode, it probably requires a special modem script or modem driver.
  • Page 34 I am having problems using my modem with a Unix computer. The Unix computer rejects the CONNECT messages (and other messages) sent to it by your modem. Some mainframe or Unix/Xenix computers cannot operate with modems which send messages to the computer. If this is the case, switch off character echo response codes: •...
  • Page 35 My modem is STILL not working. • First of all make sure you have followed the Installation section correctly • If you are still encountering difficulties then it is suggested to contact your dealer or place of purchase • They will be able to test your modem for you to arrange replacement if the unit proves faulty I Want More Information If you want more information about the AT commands...
  • Page 36 Before You Call Technical Support Boca Research is committed to continually improving the reliability of its products. We use sophisticated manufacturing techniques to achieve this goal and are confident that each time you use your modem, it will perform reliably and to your satisfaction.
  • Page 37 Please have the following information ready when you call Technical Support: • The model name and number of your modem • The identity message of your modem. Use the ATI9 command to obtain the identity message • The name and version number of the communications program or fax program you are using •...
  • Page 38 Appendix B: Leased Line Configuration If you wish to use your PRO16SA over leased lines, you will require a special phone cable to connect it to a leased line socket. The phone cable supplied with your modem is suitable for use with normal, dial-up lines only. You will also need to change a jumper on the modem card inside the PRO16SA case as shown following.
  • Page 39 Boca PRO16 The jumper is located in the lower right-hand corner of the modem card (component side up with the rear connectors on your right). The default setting is for PSTN (standard phone line), or the two leftmost pins on the three-pin jumper block. Move the jumper to ‘LL’...
  • Page 40 Appendix C: Synchronous Modes This section explains the use of your modem in synchronous modes. A dumb mode or manual mode allows some of the functions of your modem to be accessed via the front panel switches. Your modem offers two synchronous modes, conforming to the Hayes modem synchronous modes 1 and 2.
  • Page 41 Terminal Speeds Your synchronous terminal or host should use the clock signals provided by the modem to synchronize transmit and receive data. The clock speed will represent the actual connection speed of the modem. NOTE: When synchronous mode is selected, your modem cannot operate in constant speed mode or use the error correction or data compression facilities of the modem.
  • Page 42 When operating in synchronous mode, your modem should always be configured with a locked, non-auto-ranging B setting (this refers to modem line speed). For V.34 or V.FC, the B setting only sets the maximum speed. The modem will automatically determine the highest usable speed for the line.
  • Page 43 Asynchronous Asynchronous Local Command State Local Command State Connection Connection ATO issued ATA issued Failed Failed ATD issued Incoming Call Connection Connection Established Established Synchronous Synchronous On-line State On-line State DTR Lowered (&D0, DTR Lowered (&D0, &D2) or Remote &D2) or Remote Carrier Lost Carrier Lost Hang Up...
  • Page 44 To return to asynchronous operation: • Type: AT&M0 and press ENTER Dialing Your computer must be in asynchronous mode before dialing commences. To begin dialing use the D command. Response codes sent to the computer depend upon the settings of the X, V and Q commands.
  • Page 45 Answering Calls To automatically answer incoming calls, S Register 0 must be set to a non-zero value (as with asynchronous auto-answering). Once a call has been answered there is no means of returning to asynchronous mode apart from hanging up the modem. This will occur if the carrier is lost for a period in excess of the time defined by S Register 0 or if DTR is lowered after the &D2 command has been issued.
  • Page 46 Asynchronous Local Asynchronous Local Command State Command State (Response Codes disabled) (Response Codes disabled) Connection Connection Incoming Call and Failed Failed DTR signal asserted DTR signal asserted Connection Connection Established Established Synchronous Synchronous On-line State On-line State DTR Lowered or DTR Lowered or Remote Carrier Lost Remote Carrier Lost...
  • Page 47 Dialing Dialing will commence as soon as the DTR signal is asserted (an OFF-ON transition occurs). Your modem will not generate response codes when synchronous mode 2 is selected. All call progress is indicated by your modem’s speaker (the M command controls the operation of your modem’s speaker).

  • Page 48: B: Leased Line Operation

    Leased Line Operations A leased line, or private line, is a telephone line that permanently connects two or more locations. The leased line does not have any switching equipment associated with it. Leased-line operation with the modem is selected with the &L command.
  • Page 49 NOTE: If error correction is required, select a Reliable mode, not an Auto-Reliable mode. (See the \N command.) Auto-ranging and fallback are disabled in leased-line mode. Your modem will only attempt to connect using the communications standard specified by the B command and the terminal speed.
  • Page 50 Calling and Answering Using &L1 When operating in smart mode (&L1 set), the ATD and ATA commands are used to initiate and answer calls respectively. NOTE: Your modem will hang up and return to local command state if your computer transmits characters while the modem is attempting to establish or re-establish a connection (unless &N0 has been issued).
  • Page 51 Hanging Up There are five ways of hanging up your modem when leased- line mode is selected. If your modem is attempting to establish or re-establish a connection, sending characters to it will cause it to hang up (unless &N0 has been issued). If synchronous mode is selected, lowering the DTR signal will cause your modem to immediately hang up.
  • Page 52 Appendix D: Dumb Mode Operation Your modem has two methods of operating with your computer. The commonly used method is “smart mode”, where the computer issues “AT” commands to the modem to make it dial and hang up. For computers which do not offer an asynchronous port or cannot communicate synchronously using V.25bis commands, dumb mode permits manual control of your modem.

  • Page 53: D: Dumb Mode Operation

    • Place front panel Option switch 4 in the Up position to select Smart mode. • Connect your modem to a personal computer, a Unix computer or a serial server. • Run a communications program (for Windows, or TIP or CU for Unix) and enter “local mode”...
  • Page 54 Using DTR to Dial You may commence dialing by having your computer raise its DTR signal. • Connect your modem to a personal computer. • Run a communications program and enter “local mode” or “terminal mode” • Type: AT&Z0=phoneno and press ENTER Where “phoneno”...
  • Page 55 The connection speed of the modem is indicated by the Mode LEDs. Refer to the table at the end of this section (page 57) which shows the meaning of each combination of Mode LEDs. • Raise the DTR signal on your computer DTR must change from “low”...
  • Page 56 • Type: AT&D2&M0 and press ENTER Type: AT&D2E0Q1&M1 and press ENTER Issue the &M0 command if you wish to use asynchronous communications; issue &M1 if you wish to use synchronous communications. • Type: AT&W and press ENTER The modem set up is saved. •...
  • Page 57 Front Panel Mode LEDs Front Panel Mode LEDs Line Modulation Mode 1 Mode 2 Mode 3 28800 bps 26400 bps 24000 bps 21600 bps 19200 bps 16800 bps 14400 bps 12000 bps 9600 bps 7200 bps 4800 bps 2400 bps 1200 bps Fax 14400 bps Fax 9600 bps...
  • Page 58 Appendix E: Upgrading Firmware The Load program is not shipped with the PRO16SA. This program as well as the latest firmware can be found on the Boca Research BBS at (561-241-1601) or Web site: http://www.bocaresearch.com The modems’ firmware is the latest from Boca Research. However, if you are experiencing problems, or if Boca Research has a newer version of code, you will have to use our flash update programs to update your firmware.

  • Page 59: E: Upgrading Firmware

    The Loader will display the following information: • Boca Research Loader and EEPROM Programmer v (current version number) • Format - load /f=FullFileName [/p=CommPort / c=CommPortParams] • To run downloader the following must be specified: File name with /f=..(no default) Optionally you can specify: comm port with /p=x where x=COM1...
  • Page 60 WARNING: During downloading and reprogramming DO NOT switch off the modem. The modem may not work at all due to corrupted firmware During downloading and reprogramming operation, Loader displays progress status. It can be interrupted at any stage, but once the erasing has started it cannot be interrupted or the firmware will NOT be properly loaded.

  • Page 61: F: Specifications

    Appendix F: Specifications Dimensions: Height: 31mm (1.24") Length: 218mm (8.72") Width: 122mm (4.88") Power: Plug pack: 15VAC 10VA ITU Standards: V.34 (28,800bps) V.32bis (14,400bps) V.32 (9,600bps) V.22bis (2,400bps) V.22 (1,200bps) V.23 (1,200/75bps) V.21 (300bps) V.17 (fax 14,400bps) V.29 (fax 9,600bps) V.27ter (fax 4,800bps) Bell 212A (1,200bps) Bell 103 (300bps)
  • Page 62 Appendix G: Regulatory Statements FCC Statement: This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received including interference that may cause undesired operation.

  • Page 63: G: Regulatory Statements

    Notification to the Telephone Company Notification to the telephone company is no longer required prior to connecting the registered equipment but upon request from the telephone company the user shall tell the telephone company which line the equipment is connected to as well as the registration number and the ringer equivalence of the registered protective circuitry.
  • Page 64 notify customers and will be given the right to bring a complaint to the FCC if they feel the disconnection is not warranted. Changes in Telephone Company Equipment or Facilities The telephone company may make changes in its communications facilities, equipment, operations, or procedures, where such action is reasonably required and proper in its business.
  • Page 65 Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunction, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together.
  • Page 66 Appendix H: Warranty Information Limited Warranty Boca Research, Inc. (BRI) warrants to the original buyer of this BRI product that the hardware is free of defects in materials and workmanship for a period of five (5) years from the date of purchase from BRI or its authorized dealer. Should the product fail to be in good working order at any time during the five-year period, BRI, will at its option, repair or replace this product as described below.

  • Page 67: I: Servicing Your Boca Product

    Appendix I: Servicing Your Boca Product If your Boca PRO16SA requires service, first contact the authorized dealer from whom you purchased the modem. If the dealer is unable to assist you, and you must contact Boca Research, Inc., please follow the instructions below. Our electronic BBS is available 24 hours a day at (561) 241-1601 and will support data transmission speeds up to 28.8Kbps with settings of N, 8, 1.
  • Page 68 If you suspect a problem with a specific program or software package, make note of the name, version or release number, and manufacturer of the software. 2. Call our Technical Support Department between the hours of 8:00 a.m. and 6:30 p.m. EST Monday through Friday at (561) 241-8088.
  • Page 69 the Boca PRO16SA (unit only) a copy of the original invoice your return street address (for UPS purposes) phone number the RMA number mentioned above Package the product securely in a container equivalent to the original packaging, and insure the package to protect against loss or damage during transit.
  • Page 70 Appendix J: Command Reference NOTE: AT command functionality may vary in international settings. Command definitions listed here and on subsequent pages reflect U.S. functionality. Connection Commands indicates factory defaults Command Description V.34/V.Fast default only Answer call Dial number If no value is entered in a Hang up modem command for ‘n’...

  • Page 71: J: Command Reference

    Command Description V.21 - 300 bps Bell 103 - 300 bps V.23 - 1200/75 bps V.22 - 1200 bps Bell 212A - 1200 bps V.22bis - 2400 bps Auto-Connect V.32 - 4800 bps V.32bis - 7200 bps V.32 (Non-TCM) - 9600 bps V.32 - 9600 bps V.32bis - 12000 bps V.32bis - 14400 bps...
  • Page 72 Command Description Enter On-line state and force communication retrain (V.22bis and V.32bis only) Retrain, don’t go on-line (V.22bis & V.32bis) Change line speed to 4800 bps (V.32 & V.32bis) Change line speed to 7200 bps (V.32 & V.32bis) Change line speed to 9600 bps (V.32 & V.32bis) Change line speed to 12000 bps (V.32 &...
  • Page 73 Command Description &B4 10 or 11 bit character length determined by autobaud &C0 DCD signal always asserted &C1 DCD signal responds to remote modem &C2 DCD signal always on, pulses low on disconnect &C3 DCD asserted during voice session &D0 Ignore DTR &D1 Return to Local command state if DTR goes low...
  • Page 74 Command Description &S2 DSR signal asserted at end of handshake (before CONNECT message) &T0 Terminate test &T1 Local Analog Loopback test &T3 Local Digital Loopback test &T4 Grant Remote Digital Loopback test &T5 Deny Remote Digital Loopback test &T6 Remote Digital Loopback test &T7 Remote Digital Loopback &...
  • Page 75 Command Description Synchronous V.25bis (HDLC framing) Synchronous V.25bis (Character framing - BSC mode) NRZ character encoding (V.25bis sync only) NRZI character encoding (V.25bis sync only) Characters ignored if modem buffers overflow Disconnects if terminal buffer overflows Disconnects if line buffer overflows Disconnects if either buffer overflows V.25bis Terminal Speed (see R command) Remote control mode...
  • Page 76 Command Description CONNECT message appears before DCD asserted CONNECT message appears after DCD asserted Report current line quality (EQM) (0=perfect) &R command determines state of CTS CTS always follows RTS (not reset by &F) CTS follows DTR when offline (not reset by &F) DSR is not overridden DSR mimics the state of DTR (not reset by &F) DCD always follows state of carrier...
  • Page 77 Command Description Set inactivity timer to n seconds (Default \T0) Disable reliable response codes Enable reliable response codes Extended response codes Extended response codes with diagnostic information XON/XOFF pass through disabled XON/XOFF pass through enabled Enable V.34 Disable V.34 use V.FC V13 Remote RTS signalling (on/off) *Wttt...tt Specify welcome message text used by %W1 ttt...tt = text...
  • Page 78 S Registers Range Unit Function 0-255 rings Rings Before Answer 0-255 rings Ring Count 1-255 43(+) ASCII Escape Sequence Character 0-127 ASCII Carriage Return Character 0-127 ASCII Line Feed Character 0-127 ASCII Backspace Character secs Wait for Dial Tone 1-60 secs Wait for Carrier secs...
  • Page 79 S Registers Range Unit Function 1-19 Flow Control High Water Mark 1-19 Flow Control Low Water Mark 1-255 Failsafe Flow Control Overrun 0-63 bitmap Extended Result Codes 1-255 Help Page Width 1-255 Help Page Length 1-10 100 msecs Hook Flash Duration (also sets S29) 0-255 secs...
  • Page 80 DECLARATION OF CONFORMITY (In accordance with EN 45014) Boca Research, Inc. 1377 Clint Moore Road Boca Raton, FL 33487 declare under our sole responsibility that the product, Type of Equipment: Modems Model Numbers: ‘PRO16XXE’ to which this declaration relates is in conformity with the following standards or other normative documents: Safety: The Product complies with the requirements of the low voltage directive 73/23/EEC, EN 60950 (1992), A1 &...
  • Page 81 WARNING/ATTENTION #1“CAUTION: THIS MODEM CARD IS INTENDED TO BE INSTALLED IN CSA CERTIFIED EQUIPMENT IN THE FIELD BY THE USER IN THE MANUFACTURER’S DEFINED OPERATOR ACCESS AREA. CHECK THE EQUIPMENT OPERATING/INSTALLATION INSTRUCTIONS AND/OR EQUIPMENT MANUFACTURER TO VERIFY/CONFIRM IF YOUR EQUIPMENT IS SUITABLE FOR USER- INSTALLED APPLICATION CARDS.”...
  • Page 82 CAUTION: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER. DISCARD USED BATTERIES ACCORDING TO MANUFACTURER’S INSTRUCTIONS. ATTENTION: IL Y A DANGER D’EXPLOSION S’IL YA A REMPLACEMENT INCORRECT DE LA BATTERIE. REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MÊME TYPE OU D’UN TYPE RECOMMANDÉ...
  • Page 84 Part No. 9492 Rev. 1.0...

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