Troubleshooting - Gait up GO Quick Start Manual

What do you see/hear
The Gait Up GO mobile
application displays an error
pop-up after you select a test,
indicating that
connect to the Physilog6
sensor device
The Gait Up GO mobile
application displays an error
pop-up after you select a test,
indicating that the Physilog6
sensor device accessory has
incompatible firmware
The Gait Up GO mobile
application indicates an error
pop-up during a recording
The Physilog6 sensor device
accessory emits a bip sound
and briefly blinks orange
The Physilog6
device accessory is blinking
yellow during the recording
When & how to perform a manual reset of the Physilog6 sensor device
In case the Physilog6 sensor cannot be connected to the Gait Up GO mobile application, after controlling
that the correct sensor is linked, that it has enough battery and is in proximity and after restarting the Gait
Up GO mobile application, a reset of the Physilog6 device can solve the problem.
• Unplug Physilog6 if it is charging
• Press the sensor button for 15 seconds, it will blink orange and beeps
• Release the button and wait until the blinking stops
© 2020 Mindmaze SA & Gait Up SA. All Rights Reserved. MindMaze, Gait Up, Gait Up GO the Mindmaze LOGO, the Gait Up LOGO and Physilog are trademarks or registered
trademarks of Mindmaze Holding SA.

Troubleshooting

Problem
There is a problem with
the connection to the
Physilog6 sensor device
it cannot
The Physilog6
device has incompatible
firmware version
There is a problem
with the
sensor device
The Physilog6
device
performed a reset
sensor The battery
Physilog6 sensor device
accessory is getting low
What to do
Make sure that the sensor device
accessory is in proximity of your
mobile device.
Control that the sensor device
accessory has enough battery to
be connected to the ap- plication.
Click on the sensor information
button to check that the linked
sensor
corresponds to the sensor in your
possession (last four digits of serial
number on the back of the sensor
corresponding
indicated
application).
sensor Update the sensor device firmware
by pressing the "Update Physilog"
button.
The
Physilog6 aknowledge the
inside the Gait Up GO mobile
application
recommendation
message.
sensor Nothing needs to be done, the
accessory has sensor
solved its issue on its own.
of the Complete the test, then recharge
the Physilog6 sensor device
device accessory
to the number
in the mobile
recording is interrupted,
error message
and follow
in the error
device accessory
the
just