Samsung ML-1865W User Manual page 59

Condition Possible cause
The machine The document
does not print. size is so big that
the hard disk
space of the
computer is
insufficient to
access the print
job.
The output tray is
full.
The machine The paper option
selects print that was selected
materials from in the Printing
the wrong Preferences
paper source. may be incorrect.
A print job is The job may be
extremely slow. very complex.
Half the page is The page
blank. orientation
setting may be
incorrect.
The paper size
and the paper
size settings do
not match.
The machine The machine
prints, but the cable is loose or
text is wrong, defective.
garbled, or
incomplete.
The wrong
printer driver was
selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
Suggested solutions
Allocate more hard disk space on
your computer for spooling, and try
printing.
It can hold up to 100 sheets of
plain paper. Once the paper is
removed from the output tray, the
machine resumes printing.
For many software applications,
the paper source selection is
found under the Paper tab within
the Printing Preferences. Select
the correct paper source. See the
printer driver help screen. (See
"Opening printing preferences" on
page 42.)
Reduce the complexity of the page
or try adjusting the print quality
settings.
Change the page orientation in
your application. See the printer
driver help screen.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the software
application settings you use.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
that you know works and try a print
job. Finally, try a new machine
cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
Troubleshooting_ 59
Condition Possible cause
Pages print, but The toner
they are blank. cartridge is
defective or out
of toner.
The file may
have blank
pages.
Some parts, such
as the controller
or the board,
may be
defective.
The machine Incompatibility
does not print between the PDF
PDF files file and the
correctly. Some Acrobat
graphics, text, products.
or illustrations
are missing.
The print The resolution of
quality of the photo is very
photos is not low.
good. Images
are not clear.
Before printing, Using damp
the machine paper can cause
emits vapor vapor during
near the output printing.
tray.
The machine Paper size and
does not print paper size
special- sized setting do not
paper, such as match.
billing paper.
Suggested solutions
Redistribute the toner, if
necessary.
If necessary, replace the toner
cartridge.
Check the file to ensure that it
does not contain blank pages.
Contact a service representative.
Printing the PDF file as an image
may enable the file to print. Turn
on Print As Image from the
Acrobat printing options.
It will take longer to print
when you print a PDF file as
an image.
Reduce the photo size. If you
increase the photo size in the
software application, the resolution
will be reduced.
This is not a problem. Just keep
printing.
Set the correct paper size in the
Edit... in the Paper tab in the
Printing Preferences. (See
"Opening printing preferences" on
page 42.)