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Model overview This booklet is valid for the Bernafon Alpha™ family in the following hearing aid models: FW 1 Bernafon Alpha 9 MNR T R 05714464011346 Bernafon Alpha 7 MNR T R 05714464011353 Bernafon Alpha 5 MNR T R 05714464011360 ...
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Introduction to this booklet This booklet guides you on how to use and maintain your new hearing aid. Ensure you read this booklet carefully, including the Warnings section. This will help you get the most benefit from your hearing aid. Your hearing care professional has adjusted the hearing aid to meet your needs.
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For your convenience, this booklet contains a navigation bar to help you navigate through the different sections. About Start-up Handling Options Tinnitus Warnings More info...
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Intended use Intended use The hearing aid is intended to amplify and transmit sound to the ear. Indications for use Bilateral or unilateral impaired hearing of sensorineural, conductive or mixed type ranging from a slight (16 dB HL*) to profound (95 dB HL*) degree of hearing loss, with an individual frequency configuration.
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IMPORTANT NOTICE The hearing aid amplification is uniquely adjusted and optimised for your personal hearing capabilities during the hearing aid fitting performed by your hearing care professional.
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In short Charging Ensure you charge the hearing aid every night. The LED light on the hearing aid turns ORANGE when the hearing aid is charging and GREEN when fully charged. It takes three hours to fully charge the hearing aid. ON/OFF The hearing aid turns ON when you remove it from the charger.
Table of contents About Your hearing aid, speaker and earpiece Hearing aid Start-up Charging time Battery performance Turn hearing aid ON / OFF using the charger Turn hearing aid ON / OFF using the push button Low battery indication Identify left and right hearing aid Put on hearing aid Continues on next page...
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Table of contents Handling Cleaning Replace standard earpieces ProWax miniFit filter Clean customised earpieces Replace ProWax filter Hearing aid storage Flight mode Options Optional features and accessories Change volume Change programme Mute your hearing aid Using your hearing aid with iPhone, iPad and iPod Using your hearing aid with Android devices Pairing and compatibility Wireless accessories and other options...
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Tinnitus Tinnitus SoundSupport™ (optional) Sound options and volume adjustments Limitation on use time Tinnitus SoundSupport warnings Warnings General warnings More info Troubleshooting Water & dust resistant (IP68) Conditions of use Technical information Warranty Your individual hearing aid settings Sound and LED light indicators...
Your hearing aid, speaker and earpiece Ear grip (optional) The hearing aid uses one of the following speakers: Standard Power mould speakers speakers About Start-up Handling Options Tinnitus Warnings More info...
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The speakers use one of the following earpieces: Standard earpieces Customised earpieces OpenBass dome Micro mould Bass dome, double vent LiteTip Power dome VarioTherm® micro mould VarioTherm® LiteTip Grip Tip VarioTherm® is a registered trademark Available in small and large, left and of Dreve.
Hearing aid What it is and does Ear grip Microphones Holds the speaker Sound in in place (optional) LED light Charging, ON, OFF, Wax filter Flight mode status Protects the speaker from earwax damage Push button Upper part: Speaker Volume up, Sound out programme change Rechargeable battery...
Charging time Ensure you fully charge your hearing aid before first time use. Charge your hearing aid every night. That ensures you start your day with a fully charged hearing aid. If your hearing aid’s battery is completely drained, the normal charging time is: 3 hours 1 hour 0.5 hour...
Battery performance The daily battery performance varies depending on your individual use and hearing aid settings. Streaming sound from e.g. TV, mobile phone or connectivity devices can influence daily battery performance. If your hearing aid runs out of battery, ensure you recharge it by placing it in the charger.
Turn hearing aid ON / OFF using the charger Your hearing aid automatically turns ON when removed from the charger. The hearing aid LED light turns GREEN after approximately two seconds, confirming that it is ready for use. Depending on your hearing aid settings, you may also hear a start-up jingle.
Turn hearing aid ON / OFF using the push button The hearing aid can be turned ON / OFF using the push button. To turn ON Press and hold the lower part of the push button for approximately two seconds. Release the button and wait until the hearing aid LED light turns GREEN.
Low battery indication When the battery is running low, you hear three alternate beeps. This gives you approximately two hours before the hearing aid runs out of battery. The beeps are repeated every 30 minutes. Just before the battery runs out, you hear four descending tones.
Identify left and right hearing aid It is important to distinguish between the left and the right hearing aid, as they may be programmed differently. You can find left/right colour indicators on the hearing aid itself and on 60 and 85 speakers as shown. Indicator markings (either L or R) can also be found on 100 speakers and some earpieces.
Put on hearing aid Step 1 Step 2 Step 3 Ear grip (optional) Place the hearing aid Hold the bend of the Gently push the speaker wire between earpiece into your ear behind your ear. your thumb and index canal until the speaker You should always use finger.
Cleaning The MultiTool contains a brush and wire loop for cleaning and removing earwax. If you need a new MultiTool, contact your hearing care professional. Magnet Wire loop Brush IMPORTANT NOTICE The MultiTool has a built-in magnet. Keep the MultiTool at least 30 centimetres (1 foot) away from credit cards and other magnetically- sensitive devices.
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Do not drop your hearing aid when handling it. Ensure you hold it over a soft surface to avoid damage while cleaning it. Clean the microphone openings Use the MultiTool brush to carefully brush Microphone debris away from the openings and the openings surface around the openings.
Replace standard earpieces It is important that you do not clean the standard earpiece (dome and Grip Tip). If the earpiece is filled with earwax, replace it with a new one. Grip Tip needs to be replaced at least once a month. Step 1 Step 2 Step 3...
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IMPORTANT NOTICE If the earpiece is not on the speaker when removed from the ear, the earpiece may still be in the ear canal. For further instructions, consult your hearing care professional.
ProWax miniFit filter The speaker has a white wax filter attached to the end where the earpiece is attached. The wax filter keeps earwax and debris from damaging the speaker. ProWax filter Ensure you replace the filter when clogged, or if the hearing aid does not sound normal.
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Replace ProWax miniFit filter 1. Tool 2. Remove 3. Insert filter filter Final filter Empty Remove the tool from Insert the empty pin Insert the new wax the shell. The tool has into the wax filter in filter using the other two pins, one empty the speaker and pull pin, remove the tool,...
Clean customised earpieces Ensure that you regularly clean the Clean the vent by inserting the brush earpiece. through the hole, twisting it slightly. The earpiece has a white wax filter* that keeps earwax and debris from damaging the speaker. Ensure you replace the filter when clogged, or if the hearing aid does not sound normal.
Replace ProWax filter 1. Tool 2. Remove 3. Insert filter filter Old filter Remove the tool from Insert the empty pin Insert the new wax the shell. The tool has into the wax filter in filter using the other two pins, one empty the earpiece and pull pin, remove the tool, for removal and one...
Hearing aid storage When you are not using your hearing aid, the charger is the best place to keep it. To ensure your hearing aid is always charged, place the hearing aid in the charger and make sure it is plugged in to power. To ensure the longest life of the rechargeable battery in the hearing aid, do not expose it to excessive heat.
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Long-term storage Before you put away or store the hearing aid for a prolonged period of time (more than 14 days), ensure you first fully charge the hearing aid, and then turn it OFF. This way the battery can be charged again. Note To protect the rechargeable battery, it is necessary that you fully charge the hearing aid every six months.
Flight mode To activate and deactivate Flight mode, press and hold the lower part of the push button for seven seconds. When you activate or deactivate Flight mode, the hearing aid plays four descending tones and a short jingle. In addition, the following are the hearing aid LED light patterns that are displayed: When activated: One long ORANGE blink followed by three sequences of one GREEN and two ORANGE blinks.
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Be aware that pressing the push button on one hearing aid, activates Flight mode on both hearing aids. Note When Flight mode is activated, Bluetooth® is turned OFF, however be aware that the hearing aid is still turned ON and functioning.
Optional features and accessories The features and accessories described in the following pages are optional. For more information about features and accessories, contact your hearing care professional. If you experience difficult listening situations, ensure you talk to your hearing care professional, as it may be helpful to add a special programme to your hearing aids.
Change volume The push button lets you adjust the volume. When you increase or decrease the volume, you hear a beep. For information regarding button press times, see the table General settings overview for your hearing aid, in the Your individual hearing aid settings section at the end of this booklet.
Change programme Your hearing aid can save up to four different programmes configured by your hearing care professional. Depending on the programme you choose (1,2,3 or 4), you hear one to four tones. For information regarding tones, see the Sound and LED light indicators section.
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Press the push button to switch between programmes. The program cycle switches one programme forward when the upper part of the push button is pressed, for example programme 1 to 2 or programme 4 to 1. If the lower part of the push button is pressed, the programme cycle goes backward, for example 2 to 1 or programme 1 to 4.
Mute your hearing aid You can mute your hearing aid by using one of the following optional devices / app: • EasyControl-A app • SoundClip-A • RC-A How to unmute your hearing aid You can unmute the hearing aid by using one of the optional devices / app or by applying a short press to the upper or lower part of the button on the hearing aid.
Using your hearing aid with iPhone, iPad and iPod Bernafon Alpha is a Made for iPhone® hearing aid and allows for direct communication and control with iPhone, iPad® or iPod touch®*. For assistance in using your hearing aid with any of these products, contact your hearing care professional.
Using your hearing aid with Android devices Bernafon Alpha supports Audio Streaming for Hearing Aids (ASHA) and can be used for direct communication and control with selected Android™ devices.* For assistance in using your hearing aid with Android devices, contact your hearing care professional.
Pairing and compatibility For instructions on how to pair your hearing aid with iPhone, iPad, iPod touch or Android devices, see the following website: www.bernafon.com/hearing-aid-users/support/hearing-aid-troubleshooting * For a list of compatible iPhone, iPad, iPod touch and Android devices, see the following website:...
Wireless accessories and other options There is a range of accessories available as an enhancement to your wireless hearing aid. These can enable you to hear and communicate better in many everyday situations. SoundClip-A TV-A A device that can be used as A device that streams sound from remote microphone and hands- a TV or electronic audio device, to...
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EduMic Telecoil A device that can be used as a Telecoil can help you remote microphone in classrooms, hear better when using a work environments, public places phone with a built-in loop (using Telecoil), and other or when in buildings with teleloop settings.
Tinnitus SoundSupport™ (optional) Intended use of Tinnitus SoundSupport Tinnitus SoundSupport is a tool intended to generate sounds to provide temporary relief for patients suffering from tinnitus as part of a tinnitus management program. The target population is the adult population over 18 years of age. Tinnitus SoundSupport is targeted to licensed hearing care professionals (audiologists, hearing aid specialists, or otolaryngologists) who are familiar with the evaluation and treatment of tinnitus and...
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Guidelines for tinnitus sound generator users The following instructions contain information about Tinnitus SoundSupport, which may have been enabled in your hearing aids by your hearing care professional. Tinnitus SoundSupport is a tinnitus management device intended to generate sound of sufficient intensity and bandwidth to help manage tinnitus.
Sound options and volume adjustments Tinnitus SoundSupport is programed by your hearing care professional to match your hearing loss and preferences for tinnitus relief. It offers a number of different sound options. Together with your hearing care professional, you can select your preferred sound(s). Tinnitus SoundSupport programs Together with your hearing care professional, you decide for which programs you may want to have Tinnitus SoundSupport activated.
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Volume adjustments with Tinnitus SoundSupport When you select a hearing aid program for which Tinnitus SoundSupport is activated, your hearing care professional can only set the push button on your hearing aid to work as a volume control for the tinnitus relief sound.
Limitation on use time Daily use The volume levels of Tinnitus SoundSupport can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Your hearing care professional will advise you of the maximum amount of time per day you should use Tinnitus SoundSupport.
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Important information for hearing care professionals about Tinnitus SoundSupport Device description Tinnitus SoundSupport is a module function that can be enabled in the hearing aids by the hearing care professional. Maximum wearing time The wearing time of Tinnitus SoundSupport will decrease as you increase the level above 80 dB(A) SPL.
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If the volume control is activated A warning may be displayed if you activate the tinnitus volume control in the Buttons & Indicators screen. This occurs if the relief sound can be listened to at levels that may cause hearing damage. The Max wearing time table in the fitting software displays the number of hours the patient can safely use Tinnitus SoundSupport.
Tinnitus SoundSupport warnings If your hearing care professional has As with any device, misuse of the sound activated the sound generator Tinnitus generator feature may cause potentially SoundSupport, ensure you pay attention to harmful effects. Care should be taken to the following warnings.
General warnings For your personal safety and to ensure This hearing aid is supported by a non- correct usage, you should familiarise removable rechargeable lithium-ion yourself fully with the following general battery cell. Please ensure to charge warnings before using your hearing aid. the hearing aid and familiarise yourself with the safety and handling information Consult your hearing care professional if...
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Usage of hearing aids Explosives Hearing aids should be used only as The hearing aid is safe to use under directed and adjusted by your hearing care normal usage conditions. The hearing professional. Misuse can result in sudden aid has not been tested for compliance and permanent hearing loss.
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General warnings Rechargeable battery The safety of recharging batteries using Do not attempt to open the hearing aid, as a USB connector is determined by the it may damage the battery. external signal source. When connected to external equipment plugged into a Never attempt to replace the battery.
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Active implants The Autophone or MultiTool (which has a The hearing aid has been thoroughly built-in magnet) should be kept more than 30 centimetres (1 foot) away from the tested and characterised for human health according to international standards for implant, e.g.
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General warnings Heat and chemicals Power instrument The hearing aid must never be exposed to Special care should be exercised in extreme heat, e.g. left inside a parked car selecting, fitting and using a hearing in the sun. aid where the maximum sound pressure capability exceeds 132 dB SPL The hearing aid must not be dried in (IEC 60138-4/IEC 711), as there may...
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Use on aircraft Interference Your hearing aid uses Bluetooth. On board The hearing aid has been thoroughly an aircraft, the hearing aid must be put tested for interference according to the into flight mode to deactivate Bluetooth, most stringent international standards. unless Bluetooth is permitted by the flight Electromagnetic interference may occur in personnel.
Troubleshooting To troubleshoot the charger, see your charger’s Instructions for use. Symptom Possible causes Hearing aid is out of power Dead battery No sound Clogged earpieces (dome, Grip Tip, or mould) Clogged sound outlet Intermittent or Moisture reduced sound Hearing aid is out of power Hearing aid earpiece incorrectly inserted Squealing noise Earwax accumulated in ear canal...
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Solutions Charge the hearing aid Contact your hearing care professional Clean mould Replace wax filter, dome, or Grip Tip Clean mould or replace wax filter, dome, or Grip Tip Gently wipe the hearing aid and let it dry Charge the hearing aid Re-insert the earpiece Have ear canal examined by your doctor Contact your hearing care professional...
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Troubleshooting To troubleshoot the charger, see your charger’s Instructions for use. Symptom Possible causes The charger is not turned ON The hearing aid or charger’s temperature is either too warm or too The hearing aid LED light cold remains turned OFF when Charging is incomplete.
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1) Unpair your hearing aid 2) Turn Bluetooth OFF and ON again 3) Turn OFF and turn back ON the hearing aid 4) Re-pair hearing aid (For guidance, visit: www.bernafon.com/hearing-aid-users/support/hearing-aid-troubleshooting) Note If none of the above solutions work, consult your hearing care professional.
Water & dust resistant (IP68) Your hearing aid is dust tight and Should your hearing aid come into protected against ingress of water, contact with water and stop working, which means it is designed to be worn gently wipe off any water and let the in all daily life situations.
Conditions of use Operating Temperature: +5°C to +40°C (41°F to 104°F) conditions Humidity: 5% to 93% relative humidity, non-condensing Atmospheric pressure: 700 hPa to 1060 hPa Charging Temperature: +5°C to +40°C (41°F to 104°F) conditions Humidity: 5% to 93% relative humidity, non-condensing Atmospheric pressure: 700 hPa to 1060 hPa Transportation Temperature and humidity shall not exceed the below limits...
10 meters (33 feet) distance). Additional information can be found in the Product Information Sheet on The hearing aid also contains a radio www.bernafon.com transceiver using Bluetooth Low Energy (BLE) and a proprietary short-range USA and Canada radio technology, both operating at ISM This device contains a radio module band 2.4 GHz.
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Note: The device complies with Part 15 of the FCC rules and with Innovation, Science and Economic Development Canada’s licence-exempt RSSs standards. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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The manufacturer declares that this Declaration of Conformity is available hearing aid is in compliance with the from the headquarters. essential requirements and other relevant provisions of Directive Bernafon AG 2014/53/EU. Morgenstrasse 131 3018 Bern This medical device complies with Switzerland Medical Device Regulation (EU) www.bernafon.com/doc...
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Description of symbols and abbreviations used in this booklet Warnings Text marked with a warning symbol must be read before using the device. Manufacturer The device is produced by the manufacturer whose name and address are stated next to the symbol. Indicates the medical device manufacturer, as defined in EU Regulations 2017/745.
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Description of symbols and abbreviations used in this booklet Made for Apple badges Indicates that the device is compatible with iPhone, iPad and iPod touch. Hearing loop This logo incorporates the universal symbol for hearing assistance. The “T” signifies that a hearing loop is installed. Radio Frequency (RF) transmitter Your hearing aid contains an RF transmitter.
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Description of additional symbols used on labels Keep dry Indicates a medical device that needs to be protected from moisture. Caution symbol Consult instructions for use for warnings and cautions. Catalogue number Indicates the manufacturer’s catalogue number so that the medical device can be identified.
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International warranty Your hearing aid is covered by an with an equivalent model. The above international limited warranty issued by warranty does not affect any legal rights the manufacturer for a period of that you might have under applicable 12 months from the date of delivery national legislation governing the sale to you.
Warranty Certificate Name of owner: _______________________________________________________ Hearing care professional: _______________________________________________ Hearing care professional’s address: _______________________________________ Hearing care professional’s phone: ________________________________________ Purchase date: ________________________________________________________ Warranty period: _______________ Month: ________________________________ Model left: ____________________ Serial no.: ______________________________ Model right: ___________________ Serial no.: ______________________________...
Your individual hearing aid settings To be filled out by your hearing care professional. Tinnitus SoundSupport: Limitation on use No limitation on use Programme Start-up volume (Tinnitus) Max volume (Tinnitus) Max _______ hours per day Max _______ hours per day Max _______ hours per day Max _______ hours per day Max _______ hours per day...
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Tinnitus SoundSupport settings overview for your hearing aid Left Right Tinnitus SoundSupport A) How to change Tinnitus SoundSupport volume in each ear separately To increase or decrease the volume (on one hearing aid only), use a short press on the upper or lower part of the push button repeatedly until you reach your desired level.
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General settings overview for your hearing aid Left Right Change volume Short press Change programme Short press Long press Long press Volume control indicators Beeps at min/max volume Beeps when changing volume Beeps at start-up volume Battery indicators Low battery warning To be filled out by your hearing care professional.
Sound and LED light indicators Different sounds and light patterns indicate the hearing aid status. The different indicators are listed on the following pages. For light indicators on your charger, see the charger’s Instructions for use. Your hearing care professional can set sound and LED light indicators to match your preferences.
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ON/OFF Sound LED light LED light comments Jingle 4 descending tones Volume Sound LED light Shown once Start-up volume 2 beeps Minimum/maximum 3 beeps volume Volume up/down 1 beep Mute activated on Continuous or repeated EasyControl-A app, three times SoundClip-A or RC-A Long GREEN blink Short GREEN blink Long ORANGE blink...
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Accessories Sound LED light LED light comments TV-A 2 different tones SoundClip-A 2 different tones Continuous or repeated three times Flight mode Sound LED light 4 descending tones Flight mode activated + short jingle Flight mode 4 descending tones deactivated + short jingle Long GREEN blink Short GREEN blink...
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Warnings Sound LED light LED light comments Continuously 3 alternate Low battery blinking beeps 4 descending Battery shut down tones Microphone service Repeated four 8 beeps check needed times repeated 4 times The hearing aid LED light does not turn ON See the Trouble- Turned OFF when placed in the...
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Warnings Sound LED light LED light comments The hearing aid LED Continuously light blinks ORANGE blinking. See the when the hearing Trouble- aid is placed in the shooting section charger The hearing aid LED Continuously light blinks GREEN blinking. See the when the hearing Troubleshooting aid is placed in the...
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