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Troubleshooting
Complete the following in the order presented until your system is functioning proper-
ly. If all of the steps below fail then contact your local reseller for assistance.
Questions and Answers
Please see "Questions and Answers" on page 117 for assistance in correcting any com-
puter operational problems.
Check the Connections
Verify all of the power and peripheral cables are securely plugged into their sockets
and that your system and power supply is on.
Norton AntiVirus
Run Norton AntiVirus to ensure a virus is not affecting your computer.
To run Norton AntiVirus proceed as follows:
Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 20xx.
Magic Doctor
Magic Doctor is a program developed and distributed by Samsung Computer and is
used to troubleshoot problems. Since this program enables you to diagnose your sys-
tem with one-click, try to diagnosis your system with Magic Doctor.
Click Start > All Programs > Samsung > Samsung Magic Doctor > Samsung Mag-
ic Doctor. (p136)
Windows Help and Support
Run Windows Help and Support to find problem that may be affecting your computer.
To run Windows Help and Support proceed as follows:
Click Start > Help and Support.
Frequently Asked Questions
To view FAQ's on your computer, please visit www.samsungpc.com.
Reinstalling Software
If for some reason your system crashes you may corrupt your HDD, Windows operat-
ing system and/or some of your device drivers. If this is the case, use System Recovery
CD to reinstall OS and System Software Media to reinstall the corrupt device drivers.
Troubleshooting 115
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