Troubleshooting - Samsung HT-XA100 User Manual

troubleshooting

Refer to the chart below when this unit does not function properly. If the problem
you are experiencing is not listed below or if the instruction below does not help,
turn off the unit, disconnect the power cord, and contact the nearest authorized
dealer or Samsung Electronics Service Center.
SYMPTOM
I cannot eject the disc.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
Playback does not start. • Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this DVD player.
• Make sure that the rating level is correct.
Playback does not start • Are you using a deformed disc or a disc with scratches on the surface?
immediately when the
• Wipe the disc clean.
Play/Pause button is pressed.
Sound is not produced. • No sound is heard during fast playback, slow playback, and step
motion playback.
• Are the speakers connected properly? Is the speaker setup correctly
customized?
• Is the disc severely damaged?
Sound can be heard only from a few • When listening to a CD or radio, sound is output to the front speakers
speakers and not all six. (L/R) only. Select "PRO LOGIC II" by pressing
PL II (Dolby Pro Logic II) on the remote control to use all six
speakers.
• Make sure that the DVD disc is 5.1-CH compatible.
• If you set C, SL, and SR to NONE in the speaker mode in the audio
setup of the setup screen, no sound is heard from the center speaker
and the front left and right speakers. Set C, SL, and SR to SMALL.
Dolby Digital 5.1 CH Surround Sound • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH
is not produced. Surround Sound is produced only if the disc is recorded with 5.1
channel sound.
• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the
information display?
The remote control does not work. • Is the remote control being operated within its operation range of angle
and distance?
• Are the batteries exhausted?
• Have you selected the mode(TV/DVD) functions of the remote control
(TV or DVD) correctly?
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Check/Remedy
SYMPTOM
• Disc is rotating but no picture is
• Is the TV power on?
produced.
• Are the video cables connected properly?
• Picture quality is poor and picture is
• Is the disc dirty or damaged?
shaking.
• A poorly manufactured disc may not be playable.
Audio language and subtitles do not • Audio language and subtitles will not work if the disc does not contain
work. them.
Menu screen does not appear even • Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be changed. • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode,
or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only.
Refer to the DVD disc jacket and then select the appropriate function.
• The main unit is not working. • Turn off the power and hold the STOP () button on the remote
(Example: The power goes out or control for longer than 5 seconds.
strange noise is heard.)
Using the RESET function will erase all stored settings.
• The DVD player is not working
Do not use this unless necessary.
normally.
The password for rating level has • While "NO DISC" message appears on the display of main unit, hold
been forgotten. the main unit's STOP () button for longer than 5 seconds. "INITIAL"
appears on the display and all settings will return to the default values.
• Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Can't receive radio broadcast. • Is the antenna connected properly?
• If the antenna's input signal is weak, install an external FM antenna in
an area with good reception.
Check/Remedy
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