Before Calling For Service - Samsung HT-Q9 Instruction Manual

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or
if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized
dealer or Samsung Electronics Service Center.
Symptom
•
Is the power cord plugged securely into the outlet?
Disc tray does not open.
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
Playback does not start.
•
CD-ROMs and DVD-ROMs cannot be played on this Home
Theater.
•
Make sure that the rating level is correct.
Playback does not start
•
Are you using a deformed disc or a disc with scratches on
immediately when the the surface?
•
Wipe the disc clean.
Play/Pause button is pressed.
•
No sound is heard during fast playback, slow playback, and step
motion playback.
Sound is not produced.
•
Are the speakers connected properly? Is the speaker setup cor-
rectly customized?
•
Is the disc severely damaged?
•
When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
(Dolby Pro Logic II) on the remote control to use all six speak-
Sound can be heard only
ers.
from a few speakers and
•
Make sure that the DVD disc is 5.1-CH compatible.
•
If you set C, SL, and SR to NONE in the speaker mode in the
not all six.
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
•
Was the Home Theater suddenly moved from a cold place to a
warm one? When condensation forms inside the player, remove
is not produced, or the disc
the disc and let the player stand for 1 or 2 hours with the power on.
tray opens 2 to 5 seconds later.
(You can use the player again after condensation disappears.)
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
Dolby Digital 5.1 CH
5.1 CH Surround Sound is produced only if the disc is recorded
Surround Sound is not pro-
with 5.1 channel sound.
•
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
duced.
the information display?
59
Check/Remedy
Symptom
• Disc is rotating but no pic-
•
Is the TV power on?
ture is produced.
•
Are the video cables connected properly?
• Picture quality is poor and •
Is the disc dirty or damaged?
•
A poorly manufactured disc may not be playable.
picture is shaking.
•
Is the remote control being operated within its operation range of
angle and distance?
The remote control does
•
Are the batteries exhausted?
not work.
•
Have you selected the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
Audio language and subti-
•
Audio language and subtitles will not work for DVDs not containing
tles do not work.
them. And depending on the disc, they may work differently.
Menu screen does not appear even
•
Are you using a disc that does not contain menus?
when the menu function is selected.
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the appro-
changed.
priate function.
• The main unit is not working.
•
Turn off the power and hold the
(Example: The power goes out or
longer than 5 seconds.
strange noise is heard.)
• The Home Theater is not Using the RESET function will erase all stored settings.
Do not use this unless necessary.
working normally.
•
While "NO DISC" message appears on the display of main unit, hold
the main unit's
The password for rating
appears on the display and all settings will return to the default values.
•
Press the POWER button.
level has been forgotten.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
•
Is the antenna connected properly?
Can't receive radio broad-
•
If the antenna's input signal is weak, install an external FM antenna
cast.
in an area with good reception.
Check/Remedy
button on the main unit for
button for longer than 5 seconds. "INITIALIZE"
60
GB