Other Information; Troubleshooting - Samsung HT-C6730W User Manual

Other information

Refer to the chart below when this product does not function properly. If the problem you are experiencing is
not listed below or if the instruction below does not help, turn off the product, disconnect the power cord
and contact the nearest authorized dealer or Samsung Electronics Service Centre.
Symptom
I cannot eject the disc.
The iPod fails to connect.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
Sound is not produced.
Sound can be heard only from a
few speakers and not all 8.
Dolby Digital 7.1 CH Surround
Sound is not produced.
The remote control does not work.
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
Audio language and subtitles do
not work.
Menu screen does not appear
even when the menu function is
selected.

Troubleshooting

• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
• Check the condition of the iPod connector and Dock.
• Keep the iPod S/W version up to date.
• Check the region number of the BD/DVD.
BD/DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this Product.
• Make sure that the rating level is correct.
• Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
• No sound is heard during fast playback, slow playback, and step motion playback.
• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?
• On certain BD/DVD discs, sound is output from the front speakers only.
• Check if the speakers are connected properly.
• Adjust the volume.
• When listening to a CD, radio or TV, sound is output to the front speakers only.
Select "PRO LOGIC II" by pressing
control to use all six speakers.
• Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround Sound is
produced only if the disc is recorded with 7.1 channel sound.
• Is the audio language correctly set to Dolby Digital 7.1-CH in the information
display?
• Is the remote control being operated within its operation range of angle and distance?
• Are the batteries drained?
• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
• Audio language and subtitles will not work if the disc does not contain them.
• Are you using a disc that does not contain menus?
Check/Remedy
PL II (Dolby Pro Logic II) on the remote
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English