Cleaning The Soft Roller; Troubleshooting Guide - Shark DuoClean Powered Lift-Away AX950UK Series Instructions Manual

CLEANING THE SOFT ROLLER

To remove Soft Roller from nozzle, lift it out
1
by the pull tab.
2 Tap loose debris off the Soft Roller. Use a
dry towel to wipe the Soft Roller clean, or to
remove any hair or fibres caught in the teeth
behind the Soft Roller.
3 Wash the Soft Roller as needed. Use only
water, and leave to air-dry completely for at
least 24 hours.
4 Reinsert Soft Roller under rubber bumper in
front of nozzle until it clicks into place.
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CHECKING THE NOZZLE FOR BLOCKAGES
Tilt neck of nozzle back to straighten the
1
airway, then remove any blockages.

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing�
This vacuum nozzle is specifically designed to pull in all types of debris and therefore can give
the feeling of being self-propelled, especially on short carpets. If you'd like to feel less pull
forward in use, set floor setting on the handle to either Hard Floor (for slower brushroll speed) or
Thick Carpet/Area Rug (for less suction).
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before reinserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
•
Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs�
•
Turn off unit to disengage the brushrolls. Be sure to select Thick Carpet/Area Rug setting.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light turns red�
•
Turn off vacuum, and move it away from any obstruction. If cleaning area rugs or thick
carpet, ensure the appropriate setting is selected. Turn on vacuum and tilt handle back
to activate brushroll.
•
If Brushroll Indicator Light on floor nozzle remains red, turn off vacuum and unplug. Disconnect
nozzle and remove any blockages. Make sure brushroll garage lid is firmly locked into position
on both sides. Plug in vacuum, turn on power, and tilt handle back to activate brushroll. If
Brushroll Indicator Light isn't green and headlights are flashing, check again that both sides of
lid are locked in place.
•
If Brushroll Indicator Light is still red, please contact Customer Service on 080 862 0453.
The Brushroll Indicator Light on the floor nozzle doesn't light up (either green
or red) when you tilt the handle back�
•
Turn off the unit. Move the handle back up into the upright lock position and unplug the
vacuum. Make sure the brushroll garage lid is firmly locked into position on both sides. Plug
in the vacuum and turn on power, then tilt handle back to activate brushroll. If the Brushroll
Indicator Light on the floor nozzle turns green, the issue has been fixed.
•
If Brushroll Indicator Light is still red, please contact Customer Service on 080 862 0453.
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