Table of Contents
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Version 1.0 August 2019
IT31 Terminal
User Guide
Disclaimer
Copyright © 2019, Grosvenor Technology. All rights reserved.
All brands, names, or trademarks appearing in this document are acknowledged as the trademarks of their
respective owners.
No part of this document may be reproduced in any form or by any means for any purpose without the
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Table of Contents
Related Manuals for Grosvenor IT31
Summary of Contents for Grosvenor IT31
- Page 1 No part of this document may be reproduced in any form or by any means for any purpose without the written permission of Grosvenor Technology. Whilst we make every effort to ensure the accuracy of our publications, Grosvenor Technology assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 2: Table Of Contents
Contents Preface About the IT31 Terminal About this Guide Related Documents Technical Support Features Software System Start-up Terminal Setup Accessing the Terminal Setup Application Menu Firmware Menu Services Menu Settings Menu Date and Time Region and Language Display Sound Network... - Page 3 Contents Using SSH Using AssistIT Remote Connections Using FTP Using VNC The Terminal PIN The Login password Security and Passwords Recovering Lost Passwords Lost PIN Lost Login password Key Combinations To reboot the terminal To terminate the current application To enter the bootloader recovery menu Special Key Shortcuts The Bootloader Recovery Menu Deploying a Terminal Using a USB Memory Stick...
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Page 4: Preface
About this Guide This IT31 Terminal is intended for users who will be responsible for installing and configuring the IT31 terminal. It is aimed at users who need to understand how to configure the terminal, remotely connect to the terminal and how to install applications onto the terminal. -
Page 5: Features
Features This section summarises the hardware and software features of the IT31 terminal, shown below: Page 5... - Page 6 Features Hardware Fast, low power ARM 9 processor Reader interface (Wiegand, Clock and Data, Barcode, i-Class, Mifare) 64 MB RAM Serial reader interface 64 MB Flash memory Battery backed real time clock Graphical backlit display (100 x 160 pixel) Internal sound system Durable keypad with numeric, function and navigation keys Internal microphone...
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Page 7: Software
Features Software Linux-based operating system Remotely upgradeable/configurable Separate partitions for system software, user applications and system configuration data, with additional recovery partitions Networking protocols supported: IP static/DHCP, FTP, TELNET, SSH, SSL, VNC, UPnP, NTP AssistIT feature for remote support Multi-language and locale support Software developer toolkit available Applications can be written in Python using an API to access the hardware SQLite database support for applications... -
Page 8: System Start-Up
System Start-up When the IT31 system is powered on, a bootloader runs which loads the Linux operating system. This runs start-up scripts to set up and configure the terminal and to start enabled services. When an application is installed and once the unit is fully booted, the initial screen gives you the opportunity to enter the Terminal Setup by pressing the F8 key. -
Page 9: Terminal Setup
(such as Custom Exchange) or by using tools such as TELNET and AssistIT. (See “Remote Connections” on page Accessing the IT31 Terminal Setup When accessing the terminal’s set-up, you are The available Terminal Setup menus are as... -
Page 10: Application Menu
Terminal Setup IT31 Application Menu Options on the Application set-up menu are used to manage the installed application. Application Menu Info Select this option to display the currently configured application parameters: Name The name of the installed application Version The version of the installed application. -
Page 11: Firmware Menu
Terminal Setup IT31 Firmware Menu Options on the Firmware set-up menu are used to manage the terminal firmware. Firmware Screen Info Select this option to display firmware and terminal information: Firmware The current firmware version, e.g. IT3100.x.x.x1.0.0 Build Date The current build date of the firmware The firmware’s update URL, used to check for newer firmware... -
Page 12: Services Menu
The VNC service listens on port 5900/TCP. AssistIT Enable this for Grosvenor’s comprehensive remote support feature. The AssistIT service uses port 5222/TCP to connect to the server and port 7777/TCP for VNC, Telnet and LogView data. For AssistIT to work fully, these ports must not be blocked. -
Page 13: Settings Menu
Terminal Setup IT31 Settings Menu Options on the Settings menu can be used to configure a variety of terminal settings. Settings Setup Screen Date and Time These values set the terminal’s time, date and time zone: Set Time Enter the current time. It is recommended that NTP is used. -
Page 14: Region And Language
Terminal Setup Region and Language These values control the terminal’s language and location. This information is used by the application to display translated text and show dates, times, numbers, etc. according the configured region: Language Languages that are supported include: Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Norwegian (Nynorsk), Polish, Portuguese,... -
Page 15: Network
Terminal Setup IT31 Network These values configure the terminal’s network settings: Info Selecting this option displays the current network settings. An example of the information provided is shown below: Interface: On-Board LAN Netmask : 255.255.252.000 Status: Connected Gateway : 172.016.044.255 Mode: DHCP DNS1 : 172.016.047.001... -
Page 16: Reader
Terminal Setup Reader These settings configure the type of reader fitted and defines how data from the reader is decoded. Internal Reader Info – Details of the internal reader detected/configured Type – Select the type of reader from one of the following: No Reader, Autodetect, Wiegand, Clkndata, Barcode, iClass, Mifare. -
Page 17: Biometric
Terminal Setup Internal Reader Special Decoders Type 1 – Passthrough. This causes the data stream generated by the reader to be passed directly to the application as an ASCII bit stream. This allows the application to decode the data in situations where the reader encoding is not yet supported by the firmware. -
Page 18: Io-Boards
An application file – the file with the .app extension. Please refer to the IT Terminal Application An IT31 firmware file – the file with the .bin Deployment Manual for more information. extension. If a firmware file is selected, you would be... -
Page 19: Diagnostics Menu
Terminal Setup Diagnostics Menu Options on this menu can be used to perform the following diagnostic functions: Diagnostics Menu Test Network This option runs a number of network tests to check: Link status of Ethernet cable Gateway reachable (via ping) Nameservers reachable (via ping) Gateway and Nameserver working by pinging Internet address (google.com) -
Page 20: Using Telnet
Remote Connections The recommended method for remotely connecting to a command line shell in the terminal is to use TELNET or SSH. On Windows platforms the free program PuTTY can be used. Using TELNET To start TELNET, use a command of the form: $ telnet <ip-address>... -
Page 21: Using Ftp
Remote Connections Using FTP You can transfer files to and from the terminal using FTP. It is recommended that files are only copied to and from the /mnt/user partition or /tmp directory. On Windows platforms the open source program FileZilla can be used: Note: The FTP service must be enabled as part of the terminal configuration. -
Page 22: The Terminal Pin
Security and Passwords The IT31 terminal uses two passwords, the PIN (Personal Identification Number) and the remote Login password. This section explains their purpose and how you can change them. The Terminal PIN You need to enter the PIN at the terminal to access the set-up menus (see “Accessing the Terminal Setup”... -
Page 23: Recovering Lost Passwords
Security and Passwords Recovering Lost Passwords Lost PIN As long as you still have the Login password you can still connect via TELNET or SSH. At the command line enter the following command: $ cfgset it_cfgit_pin This will reset the PIN to the default value 1905 Lost Login password If the remote Login password has been lost and the PIN is known the terminal can be reset to factory defaults by using the Reset to Factory Defaults option on the terminal’s Firmware set-up menu. -
Page 24: Key Combinations
Special Key Shortcuts This section explains various shortcut key combinations supported by the IT31 terminal. Note that these key combinations are not valid for any other terminal type. Key Combinations To reboot the terminal The terminal keyboard has two “secret” keys, as shown in the following diagram:... -
Page 25: The Bootloader Recovery Menu
Special Key Shortcuts The Bootloader Recovery Menu You can enter this menu by pressing the 0 and 1 keys at the same time while the terminal is booting up. It looks like this: The commands available on this menu are as follows: F3 –... -
Page 26: Deploying A Terminal Using A Usb Memory Stick
FactoryApp > Net Setup Terminal Setup > Application > Install from network The user is asked for an ID and a PIN. The terminal then connects to the Grosvenor Server and downloads the application, firmware and pre-configuration file for that ID. -
Page 27: Hardware Options
Hardware Options The tables below list some of the common modules that can be fitted to the IT31 terminal. For installation details, refer to the hardware Installation Guide provided with the module. Main System Unit Code Number Description IT31-LG IT31 front panel (processor board + display) -
Page 28: Reader Modules (Only Popular Assemblies Listed)
RMK-12VPRX-IT/RS Generic 12V reader mounting plate The RM-SP-4750-IT31 biometric finger reader operates in both Verify and Identify modes with 4750 finger template capacity and may be fitted in conjunction with card readers. The module fits directly into the front panel:... -
Page 29: Communications Modules
USB WI-FI Dongle (Internal) CM-WIFI-E-USB-IT USB WI-FI Adaptor with Antenna (External) The CM-POE-IT is an optional plug-in module to the IT31 Front Panel which enables the terminal to be powered via the Ethernet connection from a IEEE802.3af standard PoE switch. CM-WIFI-I-USB-IT... -
Page 30: Expansion Modules
The EM-BB-HC-IT/RS is a power supply back-up battery module capable of running the terminal under power supply fail conditions. Based on a lithium-polymer battery the module will typically run the IT31 for 2 hours and is compatible with all power options including PoE. Advanced diagnostics allow charge state, voltage current and temperature to be remotely monitored. -
Page 31: Ancillary Equipment
Hardware Options Ancillary Equipment Code Number Description AE-BP-ISRT-KIT01 Back panel insert kit AE-INJ-POE-PHI01 POE injector with integral PSU AE-PSU-PT-12VDC 12VDC plug top PSU AE-PSU-WM-12VDC 12VDC wall mount PSU AE-USB-SAN-4GB USB flash drive 4 GB Page 31... - Page 32 Email: HCM-EMEAsupport@grosvenortechnology.com Telephone: +44 (0)1202 621711 Web: www.grosvenortechnology.com Page 32...
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Fail to connected to server. Network test to google ok. So could you please help thanks!