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Question: Why doesn't my lock work when using it for Breakout EDU?
Answer:
This lock includes a more complex resetting mechanism supported by many more components and
those added variables, and necessary steps, occasionally drive an increase for potential user error if they
miss a step when changing the combination.
The lock is designed to specific ASTM standards aligned with typical use cases, and unfortunately, the
application you have indicated exceeds the use case the lock specifications are designed to.
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Need help?
Do you have a question about the Speed Dial 1500iD and is the answer not in the manual?
Questions and answers
My directional master lock will not open.
The Master Lock Speed Dial 1500iD may not open because it is sensitive to movement and requires precise input. Try these steps to ensure the correct combination is entered:
1. Squeeze the shackle twice quickly to "clear" the lock.
2. Allow the button to move back to the center mostly on its own without over-guiding it.
3. Avoid letting the button bounce past the center position, as this may cause the lock to misread the input.
If the issue persists, verify that the correct directional combination is being used.
This answer is automatically generated