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Troubleshooting Guide
If you don't find a solution here or in the online help files, please contact
Technical Support.
Communications Problems
1. If you are having trouble establishing communication between the weather
station and the data logger, start by checking the console's own diagnostics.
Put the console in Setup mode and then remove all power to the console
and restart it by restoring power (with the data logger still attached).
Note:
The data logger uses nonvolatile memory, so any previously recorded data is still stored.
However, put the console in Setup Mode (by pressing and holding DONE, then pressing
the down arrow "-".) before removing power.
2. A series of beeps sound from the console, each of which occurs when the
weather station passes one of its diagnostic tests. Each beep follows the
previous after about one second. For Vantage Vue, you should hear four
beeps: for Vantage Pro or Pro2, you should hear three beeps; for Weather
Envoy, you should hear two beeps. If you don not hear one or more of
these beeps, contact Technical Support.
3. If the console sends four (Vantage Vue); three (Vantage Pro or Pro2) or two
(Weather Envoy) beeps, check the Communication Port Settings. See
"Communication Port Settings" on page 9 for instructions on checking
communication settings.
4. If the Communications Port Settings are correct, try repowering. To
repower:
•
Close the WeatherLink software.
•
Disconnect, then reconnect, the data logger from the console or Envoy.
•
Open the WeatherLink software again.
Further steps, if needed:
Direct USB connection:
1. Open the Communications Port dialog box. Select USB if USB is not
selected in the communications field and follow the prompts.
2. Click Test to verify communication between the station and the software.
3. If the test is unsuccessful, either the station is malfunctioning or the driver
for communicating with USB has not been installed successfully. To verify
that the driver is installed, look in Windows' System Properties -> Device
Manager -> Universal Serial Bus Controllers and see if the USBXpress
Device is listed.
4. If the driver is listed and there is still no communication between the
station and the computer, call Technical Support.
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