Service, Repairs And Spares; Technical Support; Contact Details - Delta-T Devices AP4 User Manual

Service, Repairs and Spares

Users in countries that have a Delta-T distributor or technical representative should
contact them in the first instance.
Spare parts for our own instruments can be supplied and can normally be despatched
within a few working days of receiving an order.
Spare parts and accessories for products not manufactured by Delta-T may have to be
obtained from our supplier, and a certain amount of additional delay is inevitable.
No goods or equipment should be returned to Delta-T without first obtaining the return
authorisation from Delta-T or our distributor.
On receipt of the goods at Delta-T you will be given a reference number. Always refer to
this reference number in any subsequent correspondence. The goods will be inspected
and you will be informed of the likely cost and delay.
We normally expect to complete repairs within one or two weeks of receiving the
equipment. However, if the equipment has to be forwarded to our original supplier for
specialist repairs or recalibration, additional delays of a few weeks may be expected. For
contact details see below.

Technical Support

Users in countries that have a Delta-T distributor or technical representative should
contact them in the first instance.
Technical Support is available on Delta-T products and systems. Your initial enquiry will
be acknowledged immediately with a reference number. Make sure to quote the
reference number subsequently so that we can easily trace any earlier correspondence.
In your enquiry, always quote instrument serial numbers, software version numbers,
and the approximate date and source of purchase where these are relevant.

Contact details:

Tech Support Team
Delta-T Devices Ltd
130 Low Road, Burwell, Cambridge CB25 0EJ, UK
email: tech.support@delta-t.co.uk
email: repairs@delta-t.co.uk
web: www.delta-t.co.uk
Tel: +44 (0)1638 742922
Fax: +44 (0)1638 743155
Warranty, Service, Technical Support
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