Mini Connected - Mini CONVERTIBLE COOPER Owner's Manual

COMMUNICATION

MINI Connected

Vehicle features and options
This chapter describes all standard, country-
specific and optional features offered with
the series. It also describes features and
functions that are not necessarily available
in your vehicle, e.g., due to the selected op-
tions or country versions. This also applies
to safety-related functions and systems.
When using these functions and systems,
the applicable laws and regulations must be
observed.
Safety information
Warning
Operating the integrated information sys-
tems and communication devices while
driving can distract from traffic. It is pos-
sible to lose control of the vehicle. There is
a risk of accident. Only use the systems or
devices when the traffic situation allows.
As warranted, stop and use the systems
and devices while the vehicle is stationary.
Teleservices
Concept
Teleservices are services that help to main-
tain vehicle mobility.
General information
The offering depends on the equipment ver-
sion of the vehicle and the country-specific
variant.
236
MINI Connected
Online Edition for Part no. 01405A02757 - II/20
For further information on the available
services, the vehicle manufacturer recom-
mends contacting a service center or cus-
tomer support.
Teleservices can comprise the following
services:
– Service Request, refer to page 236.
– Teleservice Report, refer to page 237.
– Teleservice Battery Guard, refer to
page 237.
– Your dealer's service center, refer to
page 237.
– Roadside Assistance, refer to page 285.
Requirements
– Active MINI Connected contract or
equipment version with intelligent
emergency call.
– Cellular network reception.
– Ignition or standby state is switched on.
Service Request
Automatic Service Request
The Teleservice data on the vehicle's serv-
ice notifications is sent automatically to the
service center by MINI prior to the service
deadline. If feasible, the service center will
contact the customer about arranging a
service appointment.
This way, the dealer's service center can
plan the necessary work in advance. This
shortens the duration of the service ap-
pointment.