Cadillac 1975 Owner's Manual page 84

Owner Assistance
The satisfaction and goodwill of the owners of Cadillac Products are of
primary concern to your dealer and the Cadillac Motor Car Division.
Normally, any problems that arise in connection with the sales transaction
or the operation of your car will be handled by your dealer's Sales or Service
Departments. It is recognized, however, that despite the best intentions of
everyone concerned, misunderstandings will sometimes occur. If you have
a problem that has not been handled to your satisfaction through normal
channels, we suggest that you take the following steps:
STEP ONE—Discuss your problem with a member of dealership manage¬
ment. Frequently, complaints are the result of a breakdown in communica¬
tions and can quickly be resolved by a member of the dealership manage¬
ment. If the problem already has been reviewed with the Sales Manager or
Service Manager, contact the Dealer himself or the General Manager.
STEP TWO—Contact the Cadillac Zone Office closest to you listed on the
following page (or in Canada, contact the General Motors Zone office).
When it appears that your problem cannot be readily resolved by the
dealership without additional assistance, the matter should be called to the
attention of the Zone's Customer Services Department and the following
information provided:
• Your name, address, telephone number
• Vehicle Identification Number*
• Dealer's name and location
• Vehicle's delivery date and mileage
• Nature of problem.
STEP THREE — Contact the Customer Services Manager, Cadillac Motor
Car Division, Detroit, Michigan 48232, Telephone 825-4600, Area Code ■
313. (In Canada, contact the Owner Relations Manager, General Motors
of Canada Limited, Oshawa, Ontario 416-644-6624). If after an additional
review of all facts involved he feels that some further action can be taken,
he will so instruct the Zone. In any case, your letter will be acknowledged
providing Cadillac's position in the matter.
When contacting the Zone or Central Office, please bear in mind that
ultimately your problem likely will be resolved in the dealership, utilizing
the dealer's facilities, equipment and personnel. It is suggested, therefore,
that you follow the above steps in sequence when pursuing a problem.
Your purchase of a Cadillac product is greatly appreciated by both your
dealer and Cadillac MotorCar Division. It is our sincere desire to assist you
in any way possible to assure your complete satisfaction with your vehicle.
'Available from vehicle registration, title, or plate attached to left top of instrument panel and visible through the windshield.