Bose SLEEPBUDS II Manual page 30

SYMPTOM
Sleepbuds™ don't
connect with
mobile device
Sleepbuds™ don't
charge
Sleepbuds™ are
uncomfortable
TR OUBL ES H O OTI N G
SOLUTION
On your device:
• Disable and then enable the Bluetooth feature.
• Disconnect your device from Sleepbuds™ (see page 25).
Connect again (see page 25).
Connect the charging case to power (see page 21), then remove
Sleepbuds™ from the case.
Place Sleepbuds™ in the charging case and check your Sleepbuds™
charging lights (see page 23). Charge Sleepbuds™.
Restart your device. Connect again (see page 25).
Connect a different device (see page 25).
Visit: worldwide.Bose.com/Support/Sleepbuds2 to see how-to videos.
Reset the charging case (see page 28).
Make sure Sleepbuds™ are properly placed in the charging case
(see page 27).
Check the charging case battery lights to make sure that the case
battery isn't depleted (see page 24).
Make sure that the charging contacts for each of your Sleepbuds™ are
visible through the back of each eartip (see page 19).
Make sure there is no debris or wax buildup covering the charging
contacts on Sleepbuds™ or the charging pins in the case.
If Sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking, let Sleepbuds™ return to room
temperature. Charge again.
Reset the charging case (see page 28).
Make sure that you're placing your Sleepbuds™ in your ears correctly.
Remember to rotate your Sleepbuds™ back and tuck the eartip wings
under your ear ridges (see page 16).
Make sure that you're using the right size eartip for each of your
Sleepbuds™ (see page 17). You may need a different size for
each ear.
Be gentle when placing Sleepbuds™ in your ears. The eartip should be
deep enough in your ear to create a seal but not so deep that it feels
uncomfortable (see page 16).
Make sure Sleepbuds™ are correctly oriented in the eartips. The Bose
logo on your Sleepbuds™ should be visible and right-side up, and the
charging contacts should be visible through the backs of the eartips.
Your ears may need time to adjust to Sleepbuds™. If they are still
uncomfortable after a few days, contact Bose customer service at
worldwide.Bose.com/contact
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